Related
Hi,
I've been using Nexus 5 since Nov '13, but this is the first time i'm facing a serious issue in my device.
I was browsing through Chrome and my Battery was 73%, all of a sudden my device rebooted and here comes the main issue/problem.
My device is suffering a boot loop only displaying the google logo for 3-5 seconds and again it reboots.
Occasionally the boot animation starts but no success, again it reboots.
I tried to enter fastboot menu, it enters but it doesn't stay there for not more than 2 seconds. So I can't make any choice over there.
I tried all the combinations (VOL UP+ Power, VOL DOWN+Power, pressing all the buttons), but its of no use.
My device is out of power now.
Even when I plug my device to charger/computer its not showing the battery charging animation instead the reboot loop occurs.
I suspect it can be a problem with the power button in the board.
What do you guys think?
Is there any Solution for this weird problem?
hoping for possible and positive replies.
My device details:
I'm running Stock Android 4.4.4 with stock kernel.(not modified any system files)
TWRP recovery V 2.7.1.1
UNLOCKED ( @present Locked)
ROOTED. @present Unrooted)
Try pressing the power button hard and see if it helps. Probably a power button failure.
vin4yak said:
Try pressing the power button hard and see if it helps. Probably a power button failure.
Click to expand...
Click to collapse
Thanks for your suggestion, but I tried holding the power button for more than couple of minutes, No use of it.
While charging I can't even completely turn off the device, the bootloop occurs continuosly.
I've kept in charge for about 30 minutes but no change in its behaviour.
I haven't recorded the video, I searched youtube and found the exact problem.
here is the video
https://www.youtube.com/watch?v=jzj73qYg5HA
this is what happening to my device.
prvn234 said:
Thanks for your suggestion, but I tried holding the power button for more than couple of minutes, No use of it.
While charging I can't even completely turn off the device, the bootloop occurs continuosly.
I've kept in charge for about 30 minutes but no change in its behaviour.
I haven't recorded the video, I searched youtube and found the exact problem.
here is the video
https://www.youtube.com/watch?v=jzj73qYg5HA
this is what is happening to my device.
Click to expand...
Click to collapse
As I said earlier, it's most probably a power button failure. RMA the device or get it repaired at a LG service center.
vin4yak said:
As I said earlier, it's most probably a power button failure. RMA the device or get it repaired at a LG service center.
Click to expand...
Click to collapse
I think its the only solution available.
Can i claim warranty?
Because my device is unlocked and rooted.
prvn234 said:
I think its the only solution available.
Can i claim warranty?
Because my device is unlocked and rooted.
Click to expand...
Click to collapse
Nope..Unlocking will void it.
gamer.11 said:
Nope..Unlocking will void it.
Click to expand...
Click to collapse
No, it is not.
---------- Post added at 08:03 AM ---------- Previous post was at 07:58 AM ----------
prvn234 said:
I think its the only solution available.
Can i claim warranty?
Because my device is unlocked and rooted.
Click to expand...
Click to collapse
Yes you can. Google don't care about root and unlock, just like LG in case of nexus 5 because it is a google phone.
prvn234 said:
I think its the only solution available.
Can i claim warranty?
Because my device is unlocked and rooted.
Click to expand...
Click to collapse
If you've bought your phone from google play store, then RMA it. Google accepts rooted/unlocked devices as well. However, LG is a different story altogether. Here in India, they don't provide warranty if the bootloader is unlocked. Whether it's a nexus device or not. You will need to check it up.
Thanks a lot.
bitdomo said:
No, it is not.
---------- Post added at 08:03 AM ---------- Previous post was at 07:58 AM ----------
Yes you can. Google don't care about root and unlock, just like LG in case of nexus 5 because it is a google phone.
Click to expand...
Click to collapse
vin4yak said:
If you've bought your phone from google play store, then RMA it. Google accepts rooted/unlocked devices as well. However, LG is a different story altogether. Here in India, they don't provide warranty if the bootloader is unlocked. Whether it's a nexus device or not. You will need to check it up.
Click to expand...
Click to collapse
Thanks for clearing my doubts.
I have decided to reach the nearest LG care and look up for a solution.
My deviced turned on.... but after 5 minutes its off again
by making some irregular presses in the power button. the device turned on.
prvn234 said:
Hi,
I've been using Nexus 5 since Nov '13, but this is the first time i'm facing a serious issue in my device.
I was browsing through Chrome and my Battery was 73%, all of a sudden my device rebooted and here comes the main issue/problem.
My device is suffering a boot loop only displaying the google logo for 3-5 seconds and again it reboots.
Occasionally the boot animation starts but no success, again it reboots.
I tried to enter fastboot menu, it enters but it doesn't stay there for not more than 2 seconds. So I can't make any choice over there.
I tried all the combinations (VOL UP+ Power, VOL DOWN+Power, pressing all the buttons), but its of no use.
My device is out of power now.
Even when I plug my device to charger/computer its not showing the battery charging animation instead the reboot loop occurs.
I suspect it can be a problem with the power button in the board.
What do you guys think?
Is there any Solution for this weird problem?
hoping for possible and positive replies.
My device details:
I'm running Stock Android 4.4.4 with stock kernel.(not modified any system files)
TWRP recovery V 2.7.1.1
UNLOCKED
ROOTED.
Click to expand...
Click to collapse
I have the same issue happening here. All the place I go searcing for an answer andthey say that it is related to software. I suspect too that might be something to do with the power button. I've tried to open it, took of the motherboard, but it seems to be okay.
I have a Black Nexus 5 16gb, 4.4.3. Unrooted Locked
provetti said:
I have the same issue happening here. All the place I go searcing for an answer andthey say that it is related to software. I suspect too that might be something to do with the power button. I've tried to open it, took of the motherboard, but it seems to be okay.
I have a Black Nexus 5 16gb, 4.4.3. Unrooted Locked
Click to expand...
Click to collapse
It might be an issue with the power button.
In my case it was the power button, which tends to rattle and its not fit enough.
As I lost the copy of bill, i can't send the device to LG care.
So today morning I tried pressing the power button and as soon as the google logo appears I started to tap fast at the back cover with my finger right behind the power button.
SURPRISE! the device booted succesfully and was using for about couple of minutes.
Again it started to boot loop.
did the same procedure to boot. now my device is running for more than three hours and I don't know when it would again go to bootloop.
Its just the problem with my power button and I will soon get the bill copy from my retailer so that i will send the device for repair/replacement.
Meanwhile I've locked my device and set the tamper flag to false.
EDIT:- Now my device is back to normal. Thanks for your valuable responses. Its just the power button failure.
Useless service centers!
Today I went with my device to LG service center, but they were not ready to accept my words regarding this issue.
Surprisingly I found almost more than 6 peoples who bought their Nexus 5 for the same reason.
The technical person in the service center said that it might be due to software update and he suggested a silly solution, After each OTA update he asked me to uninstall each and every app and reinstall again.
I was repeatedly arguing him that it was a Hardware problem and its related to power button, he is not ready to take my words.
I also explained that when the problem existed in my mobile, in OFF condition if device is shaked too much it turns ON without even pressing the power button.
As many of them were waiting there with the same problem I just showed live demo of the problem.
Finally they said if again the problem occurs we should remove the cover and disconnect the battery and then again reconnect it.
Really frustrated spending a whole day in the service center. Main reason is the person in the service centers and technically backward and they were not able to understand the problem.
Is there any other solution available other than service center (Is there any possibilites of contacting google tech support directly) so that my power button gets repaired before the warranty ends!!!!!!
Progress
prvn234 said:
It might be an issue with the power button.
In my case it was the power button, which tends to rattle and its not fit enough.
As I lost the copy of bill, i can't send the device to LG care.
So today morning I tried pressing the power button and as soon as the google logo appears I started to tap fast at the back cover with my finger right behind the power button.
SURPRISE! the device booted succesfully and was using for about couple of minutes.
Again it started to boot loop.
did the same procedure to boot. now my device is running for more than three hours and I don't know when it would again go to bootloop.
Its just the problem with my power button and I will soon get the bill copy from my retailer so that i will send the device for repair/replacement.
Meanwhile I've locked my device and set the tamper flag to false.
EDIT:- Now my device is back to normal. Thanks for your valuable responses. Its just the power button failure.
Click to expand...
Click to collapse
---------------------------------------------------------------------------------------------------------------------------------------------
THANK YOU!!! This is the most helpful tip I've found so far! I started tapping its back part while charging the battery, and then I was able to turn it on, but when I quit tapping it the phone shuts down. It is really something related to the power button because the phone was locking itself constantly while it was working. I made some progress and I will keep trying until I make it work permanently. If you have any more helpful tip, please, share it with us! I've been trying to fix it for 3 weeks and Im getting crazy with this! Also, I moved to Brazil and there's no warranty here, so that's why Im trying to fix it by myself.
Did you contact Google and get it finally fixed?
Thank you and good luck!
i faced the exact same problem..
initially i thought it's a software problem..but in reality it was a hardware fault.. power button was stuck may be..
after repeatedly pressing the power button phone finally booted up..
thanks for the tip
I have the same problem I don't know if I can give the phone to LG care cause I'm in Mexico and I shop my nexus in usa. I have noticed that if I unplug the phone to the charger while Google logo is on the device turns off
Started happening to me a few hours ago....
tapping close to the power button seems to work but it shuts down once u stop.
attempted to repair it myself but im not seeing anything physically wrong with the tiny power button (inside).
leaving the phone off for a few hours. hope that works.....anyone else found a solution besides returning it to Google?
edit: I solved the problem!!!! (voided my warranty as well. lol)
the physical power button (internal) was stuck.
1. I opened the nexus 5 (using any repair guide)
2. I located the internal power button (very tiny)
3. I gave it a few taps with the base of my screwdriver (not too hard but not too soft either)
after re-assembling (partially) the phone came on for about 10 minutes but the problem started happening again so i disassembled it once more.
THE FOLLOWING MAY NOT BE AN ACTUAL FIX (I PROBABLY JUST GOT LUCKY)
4. (looking from above) the power button is square (half is white and the other half is yellow).......i used a razor blade and gently separated the two halves....not completely separated, just a tiny bit. completely separating the white from the yellow would destroy it.
5. gave it a few taps again and now the phone is working fine.
I hope this helps someone who is unable to return their phone to Google.
I tried to explain what I did as clearly as possible. I will be happy to answer any questions asked.
Same problem
Hey Guys. Same problem here. I was sending a whatsapp message and boom. OFF. I tried to connect it to power but it turns on for a few second, shows google logo and the unlocked bootloader and turns off and again and again..it was at 52% battery charge....I'm unlocked, rooted and on cm11. Reading here, i have understand that it's a hardware issue, and i've bought it since 8 months, so can I RMA it? I'm in Italy and i've bought it from play store..
SORRY FOR MY BAD ENGLISH
prvn234 said:
by making some irregular presses in the power button. the device turned on.
Click to expand...
Click to collapse
What did you finally do? I have the same problem.
Workaround to keep your data
I had the same problem already twice. It appears that the cache partitions on the phone is corrupted and therefore Android won't boot. As long as you have an unlocked bootloader you can bring your phone back to life without loosing your personal files. If your bootloader is locked, you have to unlock it first( see here http://forum.xda-developers.com/google-nexus-5/general/guide-nexus-5-how-to-unlock-bootloader-t2507905). This is how it worked for me:
Connect your phone to the PC and bring it into fastboot mode
Download the Factory Android image from https://developers.google.com/android/nexus/images
extract the images from the zip
run "fastboot flash cache cache.img"
restart phone
Done
I hope this can be of help.
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
http://youtu.be/FEixpssggCY
What if you boot it pressing vol up + vol down + power?
Sent from my Nexus 5 using XDA Premium 4 mobile app
J.Diogo said:
What if you boot it pressing vol up + vol down + power?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If on battery, then the phone does nothing. If plugged in to charger and the key combination is tried then the phone keeps on doing as shown in the video.
Don't know what's going on.
Try doing that but with the phone connected to a PC that has adb and fastboot installed.
Sent from my Nexus 5 using XDA Premium 4 mobile app
I would leave the phone plugged in for an hour and don't touch it. Then try.
Trust me.
1ManWolfePack said:
I would leave the phone plugged in for an hour and don't touch it. Then try.
Trust me.
Click to expand...
Click to collapse
Tried that already. No change. Any other ideas?
steelbreeze said:
Tried that already. No change. Any other ideas?
Click to expand...
Click to collapse
You have a fauilty or a stucked power key.
If it is just stucked then you can unstuck it by abusing the power key or taking the phone apart.
If it is fauilty then you have to claim your warranty.
If you disassemble the phone you will void your warranty
bitdomo said:
You have a fauilty or a stucked power key.
If it is just stucked then you can unstuck it by abusing the power key or taking the phone apart.
If it is fauilty then you have to claim your warranty.
If you disassemble the phone you will void your warranty
Click to expand...
Click to collapse
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
steelbreeze said:
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
Click to expand...
Click to collapse
Then you have to visit that local repairer guy pay him to replace the power key again or pay LG to replace the mother board.
steelbreeze said:
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
Click to expand...
Click to collapse
Yeah the repair guy you dealt with must have fixed the button short-term but in doing so inadvertently caused it to short out. Meaning it needs to go back to a repair shop (better one) and cross your fingers that it didn't short out more important components
bitdomo said:
Then you have to visit that local repairer guy pay him to replace the power key again or pay LG to replace the mother board.
Click to expand...
Click to collapse
kbroh said:
Yeah the repair guy you dealt with must have fixed the button short-term but in doing so inadvertently caused it to short out. Meaning it needs to go back to a repair shop (better one) and cross your fingers that it didn't short out more important components
Click to expand...
Click to collapse
Okie. Will take the phone to LG tomorrow or over the weekend.
Guys please clear my one doubt. If it's the stuck power button, what does it have to do with the phone not doing anything when on battery but decides to go till 'Google' when plugged in?
steelbreeze said:
Okie. Will take the phone to LG tomorrow or over the weekend.
Guys please clear my one doubt. If it's the stuck power button, what does it have to do with the phone not doing anything when on battery but decides to go till 'Google' when plugged in?
Click to expand...
Click to collapse
My phone behaves the same way if I constantly press the power button
steelbreeze said:
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
Did you get it fixed? I have the same issue and I've tried many ways to bring it back to life. My last step will be taking it to the tech support, because I live in Brazil, and I'm pretty sure they will charge me expensively as hell.
Click to expand...
Click to collapse
hebert_hrs said:
steelbreeze said:
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
Did you get it fixed? I have the same issue and I've tried many ways to bring it back to life. My last step will be taking it to the tech support, because I live in Brazil, and I'm pretty sure they will charge me expensively as hell.
Click to expand...
Click to collapse
I'm in the same boat, unfortuantely i'm at a loss in what to do, i'm going to send it back to Google and await a replacement, meanwhile i'll get my hands on some cheap old phone for now.
Click to expand...
Click to collapse
Had my Nexus 5 for about a few month now, and have loved it till this morning, it decided to just shut off (full battery too) and i tried to turn it on and it is now just constantly starting up to the "Google" splash screen then shutting off.
Sometimes it gets to the the 4 color circles then shuts off.
I want to enter into recovery mode, but I have no time to click recovery mode as it reboots frequently
One thing i noticed when it did boot up was the power button seems to be extremely sensitive and volatile
I had this same problem.. It constantly rebooted and wouldn't let me get into recovery.. Every time I plugged in the charger it would reboot also. You have to let the battery completely drain.. I gave it a couple weeks.. then tried it again and it worked.
Found a solution
Well same thing started to happening with me yesterday after installing android L's developers' preview in my nexus 5. It worked well for first 4-5 hours but then after terminating a phone call when I put it back to my pocket problem started. I searched many forums for solution then I decided to re-install from image. I connected my phone to My PC (Which had driver installed & fastBoot setup) dramatically my phone started working well. And I detached my phone from PC. So I thought it might solved because after supplying charging. But after 3-4 hours it started again so I directly plugged in to electric socket but it kept on rebooting. Then I turned on my PC and attached my nexus 5 with it. Again it started dramatically.
Still I don't know the exact reason behind it. But good new is my phone is still working since last 16 hours... But I took care of not to launch some apps listed risky for developer's preview. So I thing some incompatible app launch may be a reason... but still its only "may be"
---------- Post added at 05:46 AM ---------- Previous post was at 05:42 AM ----------
dueltothedeath said:
I had this same problem.. It constantly rebooted and wouldn't let me get into recovery.. Every time I plugged in the charger it would reboot also. You have to let the battery completely drain.. I gave it a couple weeks.. then tried it again and it worked.
Click to expand...
Click to collapse
If it happens again try what I just answered and let us know if it worked for you? So we can come to know if solution was nexus 5 specific or android L specific. Also mention the OS version, please.
hbb20 said:
Well same thing started to happening with me yesterday after installing android L's developers' preview in my nexus 5. It worked well for first 4-5 hours but then after terminating a phone call when I put it back to my pocket problem started. I searched many forums for solution then I decided to re-install from image. I connected my phone to My PC (Which had driver installed & fastBoot setup) dramatically my phone started working well. And I detached my phone from PC. So I thought it might solved because after supplying charging. But after 3-4 hours it started again so I directly plugged in to electric socket but it kept on rebooting. Then I turned on my PC and attached my nexus 5 with it. Again it started dramatically.
Still I don't know the exact reason behind it. But good new is my phone is still working since last 16 hours... But I took care of not to launch some apps listed risky for developer's preview. So I thing some incompatible app launch may be a reason... but still its only "may be"
---------- Post added at 05:46 AM ---------- Previous post was at 05:42 AM ----------
If it happens again try what I just answered and let us know if it worked for you? So we can come to know if solution was nexus 5 specific or android L specific. Also mention the OS version, please.
Click to expand...
Click to collapse
Thats very strange..since it started happening to me since yesterday. I managed to flash it again (and that i suppose should have cleared everything) but problem persists. Ill now try to restore factory image.
same thing happened with me one month ago............tried everything except opening it up and finally i got it replaced.................you cannot fix it on ur own take it to a service center asap........thank me if this helps!!
ironclad1911 said:
same thing happened with me one month ago............tried everything except opening it up and finally i got it replaced.................you cannot fix it on ur own take it to a service center asap........thank me if this helps!!
Click to expand...
Click to collapse
Thanks. I restored it to the original nexus 5 build - but nothing seems to fix the problem. will reach out to service center.
Hey guys, so.. I may think that my nexus 5 is hard bricked.
It all started when my phone was having the infamous " power button " issues, the power button just got ****ed so I replaced it with a new one at some apparently ****ty lab.
It worked, but again started to show signs of malfunctions after 2 weeks or so, when I pressed the power button most of the times my phone didn't go into sleep mode it was like I never even pressed the damn button, but I got a long with it because usually on the second try the the button functioned properly.
But now.. oh boy, a few days ago my phone began to restart by itself and then I knew that my power button is completely ****ed again, and on top of that my screen got ****ed.. apparently the leds on my lcd got burned or something so the screen is like " stuck " at low brightness all the time ( tried everything, deff not a software issue. ).
So.. today, I went to replace my screen. the lab guy told me that the previous lab apparently did a really ****ty job on my nexus and as soon as he unplugged the motherboard to replace the screen the damn power button fell of as it wasn't even welded properly to the motherboard.. so he tried to fix it for a lot of time but with no luck.. and when he gave me my phone back, well.. everything went to ****.
Yes, he replaced the screen. but now, the phone WILL NOT BOOT. it's like the power button is pressing itself whenever I try to power up my phone so I can't even make it to the lolipop animation most of the time, and when I do get lucky and I get to the animation the phone just restarts again. Strange thing is that if the power button were to press itself all the time well the phone is suppose to try and turn on all the time right? wrong, only when I try to turn it on ( if I actually get that lucky because most of the times that i'm trying to turn it on nothing happens ) ONLY THEN it restarts, I can't use the bootloader because the phone just keeps restarting.
I don't know if this is a real power button issue, or if my phone got hard bricked.
any thoughts?
P.S: when I plug my nexus into a wall charger then it just keeps loop booting to the " google " screen until I unplug it.
Um this isn't a hard brick, they broke your phone...
Sent from my Nexus 5 using Tapatalk
The power button needs to be properly soldered on,
The phone is stuck in that cycle due to the failed soldering job,so the power button is pressed/on constantly
I don't get why the screen would get faulty.
If you don't have good repair places around you will need to buy a new phone.
Hello geniuses!
I have a problem. I recently purchased a LG G3 unlocked from a seller on Swappa and the device appears to work however there is a funny glitch i recently discovered about this phone. Maybe its mine only. But heres what happens....
I boot into phone like normal, after a days use, and sometimes when preparing to switch cases and what not, i shut down the phone remove battery and clean the device sometimes.. I notice that if the phone is ON, and when i choose Reboot, The phone reboots fine. But if i choose POWER OFF.
The phone powers off, and when i try to boot it back up again, it doesnt let me, it just stays blank.. But the second i take out the battery, place it back in, and then push the power button once, it powers on fine.. What on earth is happening here?..... any idea? Please help.
prasadudwadia said:
Hello geniuses!
I have a problem. I recently purchased a LG G3 unlocked from a seller on Swappa and the device appears to work however there is a funny glitch i recently discovered about this phone. Maybe its mine only. But heres what happens....
I boot into phone like normal, after a days use, and sometimes when preparing to switch cases and what not, i shut down the phone remove battery and clean the device sometimes.. I notice that if the phone is ON, and when i choose Reboot, The phone reboots fine. But if i choose POWER OFF.
The phone powers off, and when i try to boot it back up again, it doesnt let me, it just stays blank.. But the second i take out the battery, place it back in, and then push the power button once, it powers on fine.. What on earth is happening here?..... any idea? Please help.
Click to expand...
Click to collapse
Im also having the same problem and i cant find any solution on the internet
found this on internet regarding this isssue i hope it works
https://www.youtube.com/watch?v=7gLenUZPWvs
shery butt said:
found this on internet regarding this isssue i hope it works
https://www.youtube.com/watch?v=7gLenUZPWvs
Click to expand...
Click to collapse
have you found any solution for this problem?
I am experiencing same
This details is going to be long...sorry about that, but I'm extremely worried so please help me soon.
My nexus 5 is 1 year 2 months old, bought in india, currently out-of-warranty. I never ever rooted or made any software changes, it's on 6.0 Marshmallow on legit OTA software updates.
When I'd updated to Lollipop, few days it'd do random reboot, but it'd complete the reboot and the problem ended automatically in sometime.
Now, I'd installed 6.0 OTA, but now from past night the phone started doing these activities to be exact:
" While operating yesterday night, it randomly showed me 'Google' (which's shown when the phone starts) and the phone turned off. It was just a start. Today morning, it again doing same things when I turned phone on. If I press "Power+VolumeDown" it shows me the bootloader menu, but immediately switches to 'Google' screen, but here it starts showing in an infinite loop. So the "Power+VolumeDown" isn't working, only direct power button is turning phone on. Now when directly phone is turned on, if I press the power button once, it immediately goes to sleep and wakes up, I repeat this and the phone repeats this 2-3 times; if by-chance the phone sleeps by normal power button click and again if I try to turn it on, then on clicking power button it directly shows 'power off' (which is normally shown after waking up device and holding the power button, I try removing the option of 'power off' but it doesn't go and after 2-3 tries it goes, unlocks the screen, hangs for 2 seconds, shows google and repeats the same story.
Now I just did factory reset, now the phone had started but it again swiched off and now it isn't turning on again.
Please please help me what can be the problem? As in first thing I'm going service centre tomorrow morning, but as it's out of warranty how much they'll charge Idk, I mean can anyone along with solving above problem give a solution that what can be the cost, is this only a software issue (as I said I never made any roots anything, only thing phone ever might have got damaged would be by falling off from height, which last was dropped atleast 6 month ago, and I updated to 6.0 in mid-beginning of October, while this is the end, so what can be the problem exactly and only software issue it will be? What can be expected cost? In India, Mumbai and would be going to service centre tomorrow, I really don't trust Indian Service centres as they idk how much will they overcharge and how should I tackle them please tell?
Can anything mentioned till now be a hardware issue and be charged more for?
I'd also like to mention that I've absolutely zero idea about rooting and any other advance things so please don't provide any advanced resolutions which go completely above my head.
Please help me soon, I never did any modifications to the phone, and I wouldn't be getting a new one anytime soon, so I don't want my phone to be like this because i'm scare that at this moment it's either beyond repair or would be charged too much to repair..
Arko Sarkar said:
This details is going to be long...sorry about that, but I'm extremely worried so please help me soon.
My nexus 5 is 1 year 2 months old, bought in india, currently out-of-warranty. I never ever rooted or made any software changes, it's on 6.0 Marshmallow on legit OTA software updates.
When I'd updated to Lollipop, few days it'd do random reboot, but it'd complete the reboot and the problem ended automatically in sometime.
Now, I'd installed 6.0 OTA, but now from past night the phone started doing these activities to be exact:
" While operating yesterday night, it randomly showed me 'Google' (which's shown when the phone starts) and the phone turned off. It was just a start. Today morning, it again doing same things when I turned phone on. If I press "Power+VolumeDown" it shows me the bootloader menu, but immediately switches to 'Google' screen, but here it starts showing in an infinite loop. So the "Power+VolumeDown" isn't working, only direct power button is turning phone on. Now when directly phone is turned on, if I press the power button once, it immediately goes to sleep and wakes up, I repeat this and the phone repeats this 2-3 times; if by-chance the phone sleeps by normal power button click and again if I try to turn it on, then on clicking power button it directly shows 'power off' (which is normally shown after waking up device and holding the power button, I try removing the option of 'power off' but it doesn't go and after 2-3 tries it goes, unlocks the screen, hangs for 2 seconds, shows google and repeats the same story.
Now I just did factory reset, now the phone had started but it again swiched off and now it isn't turning on again.
Please please help me what can be the problem? As in first thing I'm going service centre tomorrow morning, but as it's out of warranty how much they'll charge Idk, I mean can anyone along with solving above problem give a solution that what can be the cost, is this only a software issue (as I said I never made any roots anything, only thing phone ever might have got damaged would be by falling off from height, which last was dropped atleast 6 month ago, and I updated to 6.0 in mid-beginning of October, while this is the end, so what can be the problem exactly and only software issue it will be? What can be expected cost? In India Mumbai and would be going to service centre tomorrow, I really don't trust Indian Service centres as they idk how much will they overcharge and how should I tackle them please tell?
Can anything mentioned till now be a hardware issue and be charged more for?
Please help me soon, I never did any modifications to the phone, and I wouldn't be getting a new one anytime soon, so I don't want my phone to be like this because i'm scare that at this moment it's either beyond repair or would be charged too much to repair..
Click to expand...
Click to collapse
I had nearly the same behaviour ... changing the battery solved this for me.
Battery Charging didn't resolve
dirk0504 said:
I had nearly the same behaviour ... changing the battery solved this for me.
Click to expand...
Click to collapse
I did 100% charge my phone, but nothing is helping. At this moment the phone isn't turning on and I'm waiting for battery to drain now as charge isn't helping. Even now if I put on charge, it won't charge and continuously show "google" "google" instead of charging.
Sir i think you have a problem with the power button. Its stuck. I have the same problem before. I had it fix and til now my nexus 5 is doing fine.
I have been having a similar problem for the past 3 months or so. I thought that it was my power button but I also saw in a few of these threads that it was a battery issue. My phone would act OK as long as I had 75% or more battery but once it got below that it would randomly boot loop. The last couple of weeks, when it boot looped, it would drop from +60% down to 4% after one reboot. That was when I decided to try replacing the battery even when the other symptoms seemed to point toward the power button.
I found a battery on line and changed it out last week and haven't had a problem since. I believe the phone was just getting erratic battery indication and shutting itself down thinking it was out of juice. Cracking open the phone and changing the battery was easier than expected provided you take your time and don't force anything.
Tip: There is a clip just above the "S" in Nexus that needs to be pressed back in when you put your cover back on or the wireless charging will not work.
Had this issue, replaced the battery. All is well now