First of all, I'm happy to be a part of the site now. I'm not new to Android in any way, but have only decided to join a forum because Motorola tech is no help at all, and I can't figure it out on my own.
So here's the story. When I plug my Maxx HD in at night, it functions perfectly, and seems normal. Normal temperature and charge rate. Let's say for example it was at 50% when I plugged it in just before I went to bed at midnight or so. But when I wake up in the morning, the phone is powered off and doesn't register as charging. I unplug it, and it won't power up regularly, so most of the time I have to soft reset just to get the screen on. When it boots up, it runs smoothly like nothing happened. The battery is usually 5% or 10% higher than it was when I plugged it in many hours ago, so it's safe to assume it locks up and shuts down fairly quickly after I fall asleep. I have yet to be able to recreate this problem while I am awake. I have tried disabling, reenabling, and uninstalling just about everything, and the problem doesn't seem to relate to anything in the software. The curious thing is that this problem does not occur regularly. Sometimes, it will happen 3 nights in a row. Other times, it won't happen for a week.
A side effect of this, it seems, is that when it does decide to hold a charge, it will run from 100% to 90% and hold there for an hour or so, no matter how lightly or heavily I use it. Then, out of the blue, it will drop to around 60% or 70%, and the rest of the day will drop at a regular rate.
I've been searching for a solution for this problem for weeks and haven't found a valid answer other than "use a Motorola charger" "get a new phone" the always relevant "Have you tried an FDR?", and the typical answers from a bored Motorola employee about whether I've turned the phone off and on again.
To reply to those answers, yes, I've used a regular Motorola charger, Verizon's most powerful and expensive speed charger, and even the cheapest charger I can find and it still shuts off and won't charge no matter the charger. I currently use the Verizon charger because it is the most convenient and fastest charging.
No, I can't return it because the RMHD was a trade. I don't have the receipt of any documentation of the purchase. I had an S3 that I disliked because, let's be honest, Touchwiz is intrusive and irritating at times, and I was too lazy to try and find a working rom for it. I cold traded some guy that lived near me for his RMHD, phone for phone. No chargers, no receipts. just straight up trade. His still had the plastic on the screen, and he claimed he changed his mind about it as soon as he took it out of the box and thought it was too thick, and wanted an S3.
As for the FDR, yes I've done that 4 or 5 times now with no change.
So my question is, is this a hardware problem or a problem with the battery sensor? I'm tempted to say that the battery sensor is defective and protects the phone from overheat by shutting it down even when it's at normal temperature and won't take any more charge. But if that was the case, why doesn't it happen every night? Any help is appreciated, and I'm prepared to hear someone say "suck it up until the S4 or the Motorola X is released". Thanks for your help, and if I need to root my precious HD to fix it, I'm prepared to do so.
Sounds like there is an issue with your phone man, If you have already done FDR n whatnot and it still behaves the same, then not sure what else you could do to rectify that. If you have insurance on it you could put in a claim, it would cost money, but not as much as getting another phone.
Id say at this point though, why not unlock, root, try other roms, whatever. If for some reason it clears up running something else, then great! If not then you haven't lost anything but the time spent doing it. Id go for the 4.1.2 roms If you do, since they will have everything functioning, 4.2 roms are nice but not everything works yet (camcorder, HDR photos, voice search/transcribing, GPS issues, etc.)
I agree on the moto employees being lazy, they have 3 solutions to everything, FDR, reboot, FDR a ton of times in a row, its kind of insulting when they do that even after you say you already did it. "Hey I got a problem, I FDR, cleared this, rebooted, etc" - me "Did you FDR, clear that, reboot, etc??? Mine runs fine, must be something you did!" - Moto guy
Either way, let us know how it goes, and good luck, hope your issue gets resolved.
hollovoid said:
Sounds like there is an issue with your phone man, If you have already done FDR n whatnot and it still behaves the same, then not sure what else you could do to rectify that. If you have insurance on it you could put in a claim, it would cost money, but not as much as getting another phone.
Id say at this point though, why not unlock, root, try other roms, whatever. If for some reason it clears up running something else, then great! If not then you haven't lost anything but the time spent doing it. Id go for the 4.1.2 roms If you do, since they will have everything functioning, 4.2 roms are nice but not everything works yet (camcorder, HDR photos, voice search/transcribing, GPS issues, etc.)
I agree on the moto employees being lazy, they have 3 solutions to everything, FDR, reboot, FDR a ton of times in a row, its kind of insulting when they do that even after you say you already did it. "Hey I got a problem, I FDR, cleared this, rebooted, etc" - me "Did you FDR, clear that, reboot, etc??? Mine runs fine, must be something you did!" - Moto guy
Either way, let us know how it goes, and good luck, hope your issue gets resolved.
Click to expand...
Click to collapse
To put it simply, if there's ANY way I can determine if it's a software issue, I'd like to try it. A phone this expensive really has no excuse to have a hardware issue. I've heard the SIM reader can sometimes cause system problems, so I'll try blowing in the slot like an old N64 cartridge and seeing if maybe it misreads while charging and shuts off because of a speck of dust, or something ridiculous like that..
greydelta38 said:
Would it be worth reflashing the stock Motoblur 4.1.2? I used to run CM10 on the old GNexus, I'd love to use that again on my HD, if it's available.
As for a new phone, if need be, my upgrade happens to be right after the GS4 is released on Verizon so I might as well get that and then not have to worry about F-ing up my primary phone. I'm a little wary of rooting whatever my primary device is, because I've bricked a Bionic with a stupid mistake I made when I was new to Android.
Click to expand...
Click to collapse
You could try reflashing the stock rom, and there is a couple CM10 unofficial builds floating around in the roms section. Of course there is always risk in doing anything, but they have a pretty good method for rooting/unlocking, so id say if you feel up to it, go for it.
hollovoid said:
You could try reflashing the stock rom, and there is a couple CM10 unofficial builds floating around in the roms section. Of course there is always risk in doing anything, but they have a pretty good method for rooting/unlocking, so id say if you feel up to it, go for it.
Click to expand...
Click to collapse
I changed that post after I found a little more info, btw.
I usually don't go for unofficial. The only 10.1 I could find was a 4.2 but call audio, camera, nfc, and wifi weren't working. I wish they had a timeframe on an official release. Moto phones never have enough support.
greydelta38 said:
I changed that post after I found a little more info, btw.
I usually don't go for unofficial. The only 10.1 I could find was a 4.2 but call audio, camera, nfc, and wifi weren't working. I wish they had a timeframe on an official release. Moto phones never have enough support.
Click to expand...
Click to collapse
At this point, all CM builds are unofficial. All 10.1 builds are 4.2, 10.0 is 4.1. We are only going to get official when a proper kernel is ready and we have full functionality. 10.0 should have most everything working though, as the official moto builds are on 4.1.2. It does suck, Imagine if moto had never developed that ridiculous bootloader of theirs, we would be in great shape! But it is getting better, just everybody is starting from scratch now that its unlocked, so the pace seems slow.
If you don't mind the camcorder not working, the AOKP and Xenon HD builds are pretty awesome for 4.2. Best way to try them out is to put TWRP on and backup your stock, then you can switch between roms very easily and see if anything improves. The other recoveries should work the same as well, but ive only had experience with TWRP on this phone, and it works very well.
greydelta38 said:
First of all, I'm happy to be a part of the site now. I'm not new to Android in any way, but have only decided to join a forum because Motorola tech is no help at all, and I can't figure it out on my own.
So here's the story. When I plug my Maxx HD in at night, it functions perfectly, and seems normal. Normal temperature and charge rate. Let's say for example it was at 50% when I plugged it in just before I went to bed at midnight or so. But when I wake up in the morning, the phone is powered off and doesn't register as charging. I unplug it, and it won't power up regularly, so most of the time I have to soft reset just to get the screen on. When it boots up, it runs smoothly like nothing happened. The battery is usually 5% or 10% higher than it was when I plugged it in many hours ago, so it's safe to assume it locks up and shuts down fairly quickly after I fall asleep. I have yet to be able to recreate this problem while I am awake. I have tried disabling, reenabling, and uninstalling just about everything, and the problem doesn't seem to relate to anything in the software. The curious thing is that this problem does not occur regularly. Sometimes, it will happen 3 nights in a row. Other times, it won't happen for a week.
A side effect of this, it seems, is that when it does decide to hold a charge, it will run from 100% to 90% and hold there for an hour or so, no matter how lightly or heavily I use it. Then, out of the blue, it will drop to around 60% or 70%, and the rest of the day will drop at a regular rate.
I've been searching for a solution for this problem for weeks and haven't found a valid answer other than "use a Motorola charger" "get a new phone" the always relevant "Have you tried an FDR?", and the typical answers from a bored Motorola employee about whether I've turned the phone off and on again.
To reply to those answers, yes, I've used a regular Motorola charger, Verizon's most powerful and expensive speed charger, and even the cheapest charger I can find and it still shuts off and won't charge no matter the charger. I currently use the Verizon charger because it is the most convenient and fastest charging.
No, I can't return it because the RMHD was a trade. I don't have the receipt of any documentation of the purchase. I had an S3 that I disliked because, let's be honest, Touchwiz is intrusive and irritating at times, and I was too lazy to try and find a working rom for it. I cold traded some guy that lived near me for his RMHD, phone for phone. No chargers, no receipts. just straight up trade. His still had the plastic on the screen, and he claimed he changed his mind about it as soon as he took it out of the box and thought it was too thick, and wanted an S3.
As for the FDR, yes I've done that 4 or 5 times now with no change.
So my question is, is this a hardware problem or a problem with the battery sensor? I'm tempted to say that the battery sensor is defective and protects the phone from overheat by shutting it down even when it's at normal temperature and won't take any more charge. But if that was the case, why doesn't it happen every night? Any help is appreciated, and I'm prepared to hear someone say "suck it up until the S4 or the Motorola X is released". Thanks for your help, and if I need to root my precious HD to fix it, I'm prepared to do so.
Click to expand...
Click to collapse
You could always ask Verizon and see if it's under warranty. These phones aren't a year old yet if I am correct. Rooting your device is not the best idea because it technically can void your warranty.
Keep calling. Email Motorola support. Contact your carriers Cs. Or just sell the thing on ebay.
Sent from my DROID RAZR MAXX HD
jfriend33 said:
You could always ask Verizon and see if it's under warranty. These phones aren't a year old yet if I am correct. Rooting your device is not the best idea because it technically can void your warranty.
Keep calling. Email Motorola support. Contact your carriers Cs. Or just sell the thing on ebay.
Sent from my DROID RAZR MAXX HD
Click to expand...
Click to collapse
As I said in my post, I don't have a warranty, and I don't particularly care about a warranty. Motorola CS is pretty awful, they're all bored and don't really give a crap about your problems, unlike the friendly and caring service I've gotten from Samsung before. I don't want to sell it, seeing as how the RMHD is arguably the best phone on the market for the time being.
UPDATE: I uninstalled a RAM booster called Memory Booster - RAM Optimizer a few days ago, and have yet to have a charging problem. I had the booster set to auto clean the system garbage when the screen was off. I'm making an educated guess here, but I'd be tempted to say that it was killing one of the Android processes that keeps the phone awake while charging, and it would bug out and crash.
Long story short, if you're having a problem with an HD shutting down overnight, UNINSTALL ANY APP KILLERS, TASKERS, OR RAM BOOSTERS.
Hope this works.
Okay, so I thought I was in the clear. I was wrong. It definitely is less frequent, but my RMHD still continues to totally die every night. I've determined that it's definitely NOT a hardware problem. I'm convinced that it may be overheating at night and Android shuts it down for safety, and somehow locks it up in the process. Last night, I went to sleep with 20% battery, and plugged in. This morning it was totally dead and would only respond to a soft reset, booting into recovery, where I prompted a reboot. It started fine, showing 44% battery.
What the hell is going on? I went so far as to reflash Motoblur, and I tried Eclipse 4.1.2 and still had the same problem. Is it maybe an app that is hostile? Someone has to know how to fix this huge annoyance.
Sent from my DROID RAZR HD using xda app-developers app
greydelta38 said:
Okay, so I thought I was in the clear. I was wrong. It definitely is less frequent, but my RMHD still continues to totally die every night. I've determined that it's definitely NOT a hardware problem. I'm convinced that it may be overheating at night and Android shuts it down for safety, and somehow locks it up in the process. Last night, I went to sleep with 20% battery, and plugged in. This morning it was totally dead and would only respond to a soft reset, booting into recovery, where I prompted a reboot. It started fine, showing 44% battery.
What the hell is going on? I went so far as to reflash Motoblur, and I tried Eclipse 4.1.2 and still had the same problem. Is it maybe an app that is hostile? Someone has to know how to fix this huge annoyance.
Sent from my DROID RAZR HD using xda app-developers app
Click to expand...
Click to collapse
Not hardware but it gets hot and shuts down? Sounds like hardware to me.
Sent from my DROID RAZR HD using Tapatalk 2
Yeah sounds like hardware.
Sent from my XT926 using xda app-developers app
scoobaspeaz said:
Not hardware but it gets hot and shuts down? Sounds like hardware to me.
Sent from my DROID RAZR HD using Tapatalk 2
Click to expand...
Click to collapse
It's not hardware. I reflashed stock 4.1 AGAIN, and have yet to have it screw up. It's been about a week and a half since. Motorola sent me a new charger just in case. I know you guys think it's hardware but for some reason I'm totally convinced that it was an app screwing with Android. I guess I'll find out sooner or later. Thanks for the feedback.
Sent from my Galaxy S4 using xda app-developers app
Hello,
Yesterday at lunch I dropped my droid Razr HD on the floor, and broke the screen and digitizer outright.
The screen is unusable, however the phone appears to be working. I can get text messages and see the LED blink.
I am going to verizon today to purchase a new one, be it under warranty or not, because I need my phone for work.
Right now I am keeping the phone on the charger so verizon can transfer whatever they can.
My question is, is there any way I can copy over or "clone" the phone over to the new one?
As if nothing ever happened?
I am rooted, however the screen is unusable. I intend to buy the exact same phone.
I don't want to use anything overly complex if I don't need to. I just want my new phone to look like my old one.
Any help/tips/advice is really appreciated. I need my phone back ASAP.
I will have a stock Droid Razr HD along with my broken one today around 8:00 est.
Thanks in advance!
Samg381 said:
Hello,
Yesterday at lunch I dropped my droid Razr HD on the floor, and broke the screen and digitizer outright.
The screen is unusable, however the phone appears to be working. I can get text messages and see the LED blink.
I am going to verizon today to purchase a new one, be it under warranty or not, because I need my phone for work.
Right now I am keeping the phone on the charger so verizon can transfer whatever they can.
My question is, is there any way I can copy over or "clone" the phone over to the new one?
As if nothing ever happened?
I am rooted, however the screen is unusable. I intend to buy the exact same phone.
I don't want to use anything overly complex if I don't need to. I just want my new phone to look like my old one.
Any help/tips/advice is really appreciated. I need my phone back ASAP.
I will have a stock Droid Razr HD along with my broken one today around 8:00 est.
Thanks in advance!
Click to expand...
Click to collapse
Use philz, you can use the keys & the screen shots from the main thread to judge you presses. That is if your boot is open.
If you are locked-boot. You are done.
You could also try and replace the screen on the phone yourself?
Sumanji said:
You could also try and replace the screen on the phone yourself?
Click to expand...
Click to collapse
Digitizer is broken as well.
Screen (LCD + Digitizer) is available on eBay/Amazon for about $100/120 and is very easy to replace it
Enviado desde mi HTC Explorer A310e mediante Tapatalk