Hi everybody
Two weeks ago I received a new year "gift" from my son, as he accidentally poured some milk on the screen of the phone, in the lower part. I didn't noticed at the moment, so the liquid had plenty of time to deeply penetrate through the sides of the LCD. After few minutes (~10) I saw it, clean it and unlocked the phone, everything seemed ok. But after another few minutes the phone suddenly rebooted and after that the touch panel stopped responding. I was able to receive emails and SMSs, but when I tried to call my self I got an error that "phone process needed to close" and the device froze.
Here are all the symptoms that I noticed:
- touch panel not working
- proximity sensor was noticeable, it was like a poorly lit red led
- battery is not charging (when I plug it, the notification led turns green after a minute or so)
- sometimes the phone reboots
- booting in recovery (CWM) from bootloader takes 10 minutes
- booting normally takes also very long
- sometimes I can't turn it on at all, but I supose the battery is really drained.
- with the phone off, when I plug it, the notification led blinks orange and after some time it turns solid orange (like it's charging, but the battery doesn't heat)
- in Sytem Info from bootloader it says "TOUCH PANEL-fail"... d'oh
I sent the phone to the romanian HTC authorized service and I told them the first 3 problems from above. They estimated a repaired cost of around 300 euros in order to replace:
- motherboard
- battery
- SIM module (!?)
- LCD (!?) + touch panel
I refused the repair and when I received back the phone I noticed that the back screws are untouched, as well as the "void" label. Do you think they can make an estimation without open it?
Also, do you think all those parts need to be replaced? I intend to procure the parts and to repair the phone by myself using youtube videos and XDA various topics on the subject.
Sorry for the long post and thank you in advance for your patience and help.
I suggest to buy an new phone because 300,- euro to repair is way to much..... with that money you can almost buy an Xperia s
You need to be more carefull with these smartphones
And i think it's gonna be very difficult to find the parts so you can replace it.... because it's like a notebook you can't replace cpu for example...
My conclusion is that you would be better off buying a brand new phone. Get some good cases and lcd covers for the phone and be careful. with it next time
Srry for my bad grammar english
And i hope i gave you some advice!
I already ordered a brand new Desire X, but I want to try and repair the Desire S too. The spareparts are available on local "ebay" but I don't want to buy more than I need. I think I'll start with the digitizer.
horaceCJ said:
I already ordered a brand new Desire X, but I want to try and repair the Desire S too. The spareparts are available on local "ebay" but I don't want to buy more than I need. I think I'll start with the digitizer.
Click to expand...
Click to collapse
Nice but....
- motherboard
- battery
- SIM module (!?)
- LCD (!?) + touch panel
is 80% of the desire s and its very difficult to find and buy the spareparts and replace them ! I Hope you find them !
And i think it's better to buy a brand new desire s because it might be less expensive...
i heard that they are around 230,- Euro's (Source: http://www.gsmarena.com/htc_desire_s-3776.php )
Just saying
Well, that's the estimation of a company with not so good reputation and I hope not all those parts must be replaced. I'll try for fun to change the digitizer and see if it's working.
LE: Just got the Desire X... will be busy for a while
Ya, I agree that the company is not very good at repairing stuff.. Im quite sure the phone just needs a bit of TLC and things should be better. Have you disassembled the phone completely and tried cleaning? As you say the phone still works in a fashion so its possible that after a good cleanup, there is a chance it might work. AFAIK milk should not be corrosive. It will just leave a dried up layer of fat which needs to be cleaned up. Good Luck!
Not yet, I don't have proper tools and free time
Swiped from my HTC Desire X using xda app-developers app
Related
Firstly, my screen does not show visuals. I can still touch the screen and make things happen, but it is just a back-lighted black screen. I have answered calls on it and such. Basically I'm returning it and getting a new one.
Since I am getting a new one, I want to see if anyone ever heard of this problem and to see what the cause of it is, for prevention purposes.
I didn't get it wet (the white sticker in the back is still white.) Though I have flashed PROven ROM to it a couple months ago (it's a great ROM by the way), but could that have messed up my screen?
I also wanted to know since I can't see the screen, would I have to, for warranty purposes, (blindly) reflash to the Stock ROM?
Thanks in advance!
Yeah, you probably oughta return it to stock configuration (good luck on that!). If you're really lucky, that might even fix the problem. Have you done a hard reset yet? Might be worth a try, although it certainly sounds like a hardware problem.
Sounds like the flex cable has gone bad
Exactly same thing happened to me this Tuesday. Luckly I backed up info to memory card using PimBackupV2.8 with remote control software on my PC. With the remote contol tool, I could see everything as if on my phone and icons are clickable.
Hard reset did not fix the issue. I then flashed the shipped official ROM and stock SPL for warranty purpose. Will send the phone to them today for repair.
mine also like that..
from vodafone also..
the things that make me panics is the phone become hotter and hotter.
asdiqa said:
mine also like that..
from vodafone also..
the things that make me panics is the phone become hotter and hotter.
Click to expand...
Click to collapse
Summer is coming...
Sometimes they make updating phones too easy......
The back of my phone often gets hot I have to use the edges to hold it even though it was not a hot day and it is in my pocket.
blank screen
ya so my screen is blank white
but everything else works
i've heard something about this being a faulty "flex cable"
how can i fix this?
thanks so much for your help
how do i fix this???
did you eventually find out how to fix this/???
u ever end up fixing that? how?
thankss
Mine was still in warranty so I rang Vodafone. They sent me a special delivery envelop the following day. I sent it back to them. The following day I got a text message from them saying they got it and was working on it to fix the fault. The next day received another message saying the device was on the way back to me and I should receive it the following day.
Actually they sent me back a replacement
So.. basically.. is this a faulty flex thing?
I had the same problem for the last week until today i was about to buy another one since i dont have any warranty for this one.. I searched google and saw somebody say that just putting a business card between the keyboard and the lcd and then slide it and it works so far
hope it helps everybody
Ack! my Fuze, which I got off eBay a few months back, just went black too.
I'm not exactly sure whether it's the LCD or the flex cable, but the fact that the D-pad backlight also has become intermittent makes me think it's the cable.
So has anyone attempted the flex cable repair themselves? I see you can buy the cable for around $40 and the LCD for around $80 from Hong Kong.
Maybe this is a sign I should just get an Android device.
eelpout said:
Ack! my Fuze, which I got off eBay a few months back, just went black too.
I'm not exactly sure whether it's the LCD or the flex cable, but the fact that the D-pad backlight also has become intermittent makes me think it's the cable.
So has anyone attempted the flex cable repair themselves? I see you can buy the cable for around $40 and the LCD for around $80 from Hong Kong.
Maybe this is a sign I should just get an Android device.
Click to expand...
Click to collapse
Did you end up fixing it? I have the same problem.
same thing happened to me Twice.... in my sleep overnight. I LOOOOOOOOVe my raphael but man this was the last straw
This maybe of some help for those of you with blank screens. I bought a Touch Pro on ebay that had a very dark screen, occasionally you could just make out some icons being displayed. Using Mymobiler showed that the basic system was working, as was the touchscreen. Other symptoms were that the camera would not work and the keypad lighting was intermittent. Sometimes on connection to Mymobiler a dialog box would come up saying there was an error with Microp?!?
Despite cleaning all internal connections and ensuring they were correctly and securely made the problem remained. I then noticed that the small camera used for video calls (in a socket on the main flex cable) looked very dirty and corroded. I removed the camera module and, using a fibreglass brush, cleaned the contacts on both the socket and the camera module. These were very badly corroded with verdigris.
On putting everything back together I was most surprised to find the screen was now working, as was the main camera. Unfortunately the ROM that is loaded doesn't seem to have any facility for checking the front video camera. There are still problems with sound - both the loudspeaker and the headphones seem to be dead and I have not had the opportunity to test GPS, Wifi, bluetooth, buttons, etc, however I will keep working on it.
Hope this is of help to someone.
Hello,
My Desire S froze when updating Skype 2 weeks ago.
Removed battery. Phone stuck on HTC logo.
Went to bootloader for hard reset. When hard rest chosen phone freezes.
Went to recovery, phone starts recovery. Black screen, green icon. Then goes dark. Starts to vibrate 6-7 times. Then remains off. Battery out, battery in. Back to HTC logo again.
Laptop recognized phone when plugged in with fastboot mode. Under device manager (win 7) "HTC phone".
I bought the phone in Thailand, but am now in Philippines where there is no HTC repair center.
I managed to find RUU_Saga_HTC_Thailand_1.35.1113.2_Radio_20.28d.30.0805U_3805.04.02.01_M_release_183327_signed
Which matches my phone. However when trying to install the rom, the above app freezes on "restarting bootloader". I've left it there for over an hour.
I've tried ADB, but it's not picking up the phone.
I'm guessing either of the above can't load, as the phone is S-on.
But I cannot go S-off as I can't get the phone to boot, or any of the above software to find the phone. Again, windows is picking up that there's a HTC phone plugged in.
I've tried everything I know, and am at my wits end into thinking the phone is finished.
Can anyone help with something I may have overlooked, or have a suggestion to bring this back to life?
Thanks
It's most probably a hardware problem. There's a high chance that your phone's emmc chip is fried when u remove the battery. it's common in htc due to the phone design. My phone encountered same thing 2 weeks ago. sent for repair and they change the mainboard. I was lucky they ignored that my phone was S-on(warranty voided)
I was thinking hardware last week after everything was failing. But as it was still booting to fastloader, and being picked up via usb was holding out hope it might just be the s-on preventing me from putting on a new rom. And not a mainboard gone.
Flying back to Thailand for the warranty would cost the same as buying a new phone ...
If taking a battery out when a phone is frozen fries a mainboard on HTC ... I doubt I will buy one again.
Looking at Galaxy 2. But also having doubts due to wifi reports and overheating screen. Can't afford another dud smartphone.
If anyone's got anything else to get this thing up to see if the mainboard is indeed dead, or it's something else, do make a suggestion please!
I have same problem like this before and it's really pain in the a#$. Also, there is one HTC service center here in the Philippines, check it out on HTC site.
Sent from my HTC Desire S using XDA App
Thanks MarlX
Yes, I've been in touch with HTC repair center in Manila via phone and email. I've been waiting for reply for over one week now!
I'm not in Manila, which would mean using fedex to send it up to them. Then bank transfer to pay for repair and shipping back.
If it is the Motherboard that's gone, all the above will probably cost more than a new phone
But I won't know until HTC Manila actually bother to reply!?!
so what was the Problem is it becoz of Skype?
no,this problem happens if you pull the battery out when installing apps
the emmc chip is probably dead,if so you need to send it for warranty or replace the emmc chip yourself
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Just to bad that you did not bought it here. My phone died two months ago (used it only for a month), sent it to the store and they've sent it to service center (in Manila). Had to wait for a month for them to fix it. Motherboard issues I think. Good thing I still have warranty.
Sent from my HTC Desire S using XDA App
DDesires said:
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Click to expand...
Click to collapse
yeah,this is really bad
but mine has been working for 3months without any problem,& the customer support here is good
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
kartkk said:
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
Click to expand...
Click to collapse
Thanks kartkk. I wouldn't know where to begin with the physical replacement of the eMMC chip. Not even sure I can buy one around here.
I might call HTC Thailand and ask if I can send it to them via DHL or the like.
Numline1 said:
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
Click to expand...
Click to collapse
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
BTW if anyone can point me to a step-by-step on how to determine if the eMMC chip is fried or not, I would appreciate it.
I read the above link. But don't know how to get to that stage!
Apologies I see he was connecting via adb-shell. I've tried connecting via adb and it's not seeing the phone....
Which I think is half the problem.
DDesires said:
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
Click to expand...
Click to collapse
try searching on ebay for sandisk mmc (or any other brand just dont get the same one used on the DS)
its always dangerous to pull the power from any device which works like a pc even in a pc pulling the power out while the device is on can harm the hardware &/or software i know many people who damaged their pc from pulling the plug while its on
Best to my knowledge it was an emmc chip that was recommended to be replaced. Not an MMC.
While removing "power" abruptly from any electronic device is not recommend, one is sometimes left with no choice. Complete device freeze, no buttons working etc.
There is also a destine difference between a PC and a mobile phone. Though, it must be said from my point of view: today's Android phones, are very reminiscent of old windows 95/98 OS's in terms of stability and hardware issues.
Hi
I think I've killed my phone. I have voided my warranty. Please help/comfort me!
The story so far...flashed stock ROM with ARHD, no problems everything fine. Broke screen in pocket while at work (fuzzy lines across screen), phoned htc to explain problem, they told me to send in for repair but said that the repair would not go ahead if any mods such as custom ROMS had been installed - I told the guy that a custom ROM had been installed (probably my biggest error!). Bought new lcd/digitizer combo from ebay (ukeasybuy), and installed following an online guide (I was very meticulous and followed the guide to the letter with great care). Initially seemed fine but then quickly started doing weird stuff on its own accord, not responding to button/screen touches, would have to press the power button twice to get it to play normal. Yesterday the phone threw a wobbly and crapped out, switched itself off. Tried many times to power on, eventually managed to get into 4ext recovery where I started a restore to earlier nandroid backup, phone switched itself off again after about 20secs through the restore process (battery at this time was at 57%). Now can't seem to power on at all (tried loads of times), no charge light when plugged in, seems bricked.
When installing a custom ROM if you brick your device does it happen instantly or is it something that can develop over time? Only that for a brief period after installation it seemed to be fine, I made sure I had flashed the correct firmware package for the ROM.
I have done some research, but stumped on what to do now...my only thought is that I do have gadget insurance through barclays but wonder if they will just refer me to HTC??
Your thoughts and advice greatly appreciated..
Xenon
Bump
The turning off of the device itself can be a precautionary measure to protect itself. I'm guessing maybe the LCD was installed wrong and is causing a short within the board.
Sent from my HTC Sensation 4G using xda premium
I followed the iFixit guide to install the new screen/digitizer.
As I mentioned I was very careful to follow it carefully, the only extra thing I did was to add some double sided sticky pads inside to stick it back together again as the thin tape supplied was damaged and discarded when taking the phone apart.
Should I try and take the phone apart again and look for any mainboard damage and/or potential areas where shorts may have occurred?
What do you think about the insurance cover, is it worth a shot? what would be the best way to approach the subject?
Many thanks!
Xenon
Maybe you did install it correctly, but there could also be the possibility that the screen is defective. But i would suggest checking the main board for a short.
Good luck
Sent from my HTC Sensation 4G using xda premium
I have taken the device apart again, but no signs of any shorts / problems or anything suspicious. I don't want to spend anymore cash on a new screen without knowing its that that is causing the problem.
Perhaps its one for the scrap heap
talk to whoever supplied you with the screen and tell them you think the screen is defective. say you have installed it to the letter and it is giving you issues. any respectable ebay seller should be willing to hear you out at least. hope youve not left feedback already though as they may think your a chancer :/
Unfortunately feedback was left once I first turned on the phone and the screen lit up. I will give it a try but I won't keep my fingers crossed!
What about the gadget insurance that I have, is it worth trying to get the phone repaired or replaced through them, or will they just send me back to HTC because the phone is less than a year old?
My Nexus 5 took a dunk two days ago. Screen was off when I got it out and it wouldn't wakeup so I assumed it was off, but looking back it might still have been on and the screen was simply dead already. I took it apart and disconnected the battery and then left it in rice until today. I reassembled it and tried to turn it on, but nothing seemed to be happening until my N5 vibrated. I decided to plug it into my PC and adb picked it up and started spewing a logcat. Then Pushbullet started forwarding notifications, so it's clear that my device is on and working, but the screen is clearly dead.
Is there any possibility of fixing it?
EDIT: Seems to randomly reboot every once in awhile.
Sure can, for about $50usd u can get a complete new screen/LCD/digitizer and to replace it is fairly easy, I actually offer screen replacement, fixes to and can provide tutorials, as I just finished the same fix on my phone, let me know if I can be of any help...
soupysoup said:
Sure can, for about $50usd u can get a complete new screen/LCD/digitizer and to replace it is fairly easy, I actually offer screen replacement, fixes to and can provide tutorials, as I just finished the same fix on my phone, let me know if I can be of any help...
Click to expand...
Click to collapse
How easy is "fairly easy"? My hardware skills aren't that great and I might not have the needed tools.
japzone said:
How easy is "fairly easy"? My hardware skills aren't that great and I might not have the needed tools.
Click to expand...
Click to collapse
If you buy an entire front panel (glass, LCD, digitizer, etc) it shouldn't be too hard and is mostly a swap.
If you buy individual parts: https://www.youtube.com/watch?v=EYG66MFuwcU & https://www.youtube.com/watch?v=XevDmI5zpjw
Water damage is one of the worst things you can do short of complete destruction, and it might be a good idea to consider just purchasing a replacement device as it could fail at any moment afterwards.
so did you find a solution
In the end I backed up all my stuff using ADB and bought a new phone. Wasn't worth the trouble of fixing when I couldn't be sure that it was simply the screen that was busted. With there being so many decent devices these days in the $200-400 range it was better to just invest in a new phone. I picked up a lightly used OnePlus One to replace it, and then got a new ZTE Axon 7 Fall of last year.
Check Swappa if you need a good deal on a phone.
I have a HTC One A9 at home, which is a decent phone. Bought it from the UK and it served me well. After using it, I upgraded to a HTC U11 Life, but still kept the A9. After taking it out of my drawer, the phone was still working and was in mint condition, except the battery could only hold charge for 3-4 MINUTES. I looked at a few tutorials online, ordered a new battery and disassembled the phone, nothing was physically damaged in the phone, and I didn't damage anything while opening it. I went ahead and changed the battery and tried to boot, but it wouldnt work.. The charging light turns orange, but the screen shows no life. Before this, the screen was workign perfectly fine. The phone also wont vibrate if I try to power it on. I changed the battery back to the weak one, sealed it up and left it to charge. The charging light turns orange, then turns green after a while, but wont boot and the screen shows no life. I managed to return the new battery, but the phone isn't working anymore. Nothing appears to be damaged physically, and I took great care opening it, I even bought some tools and had a heatgun lying around.
If anyone can guess what the issue is (motherboard, screen, some wack htc feature) then id appreciate it. I wont be fixing it if it needs a new screen or board, as thats too costly. If its a software issue or something, then please help me out with this. For now, my best bet is to sell it for parts and make hope to make 10-15 bucks off of a phone which otherwise wouldve sold for 45-50 usd (in my region)