[Q] HTC Chacha Keyboard few letters working [Badly SOLVED] - HTC ChaCha

Hi all,
I try to help my nephew with a weird keyboard problem on his HTC Chacha.
It was stucked in safe mode, which I manage to get out booting with menu & talk buttons held.
Now, the physical keyboard works bad. Only 5 keys work : "q" "v" "n" "," (coma) and "." (dot)
It's an official Android 2.3.5 OS, french layout (on text fields, the top bar shows "Fr XT9"), azerty physical keyboard.
The phone isn't rooted, it's a "SFR" release (french mobile operator).
I have all the quicklaunch keys unselected (Menu > Applications > Quick Launch)
I didn't find any helping thread on forums.
Please help !
EDIT : the phone has been returned to the shop where they reflash it with the stock rom

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