Chipping question - HTC One S

My wife has the One S and i knkw chipping was a major prob do HTC offer warranty fix for this. She keeps it in a case but still the top an bottom have marked really takes from look of this lovely device
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Yes, they do. Just ask them over chat and they will apologize and book a date to collect it.

Nice do replacements take long?
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I'm sending mine into them I'll show u what they emailed back to me
Sent from my HTC One S using xda premium
---------- Post added at 11:41 AM ---------- Previous post was at 11:40 AM ----------
Thank you for your email regarding your HTC One S which has chips on its protective coating.
We can pick this up for inspection and repair in our UK repair centre, but I cannot guarantee it will be fixed within warranty, free of charge, until it has been inspected by one of our engineers.
Our repair process is outlined below for you to read and respond to if you wish to proceed :
I am sorry that your device is not in a perfect condition at this time. I would like to arrange for your phone to be repaired in our UK Repair Centre. Please read the following instructions carefully. By proceeding with the repair you agree to the terms and conditions of the repair service.
During repair, we will install the latest software as part of the diagnosis and testing phase. All the data from the phone will be lost, except for data stored on the SD card, SIM card, or online services, if applicable. If this is possible please check our online Help pages on how to backup your data.
Do not send the SD Memory Card, SIM Card, and other accessory items included or not in the product's box. All we need is the bare device. We can’t be held liable for any of these being sent in as they won’t be returned.
Package the device as you would like to receive it. In a good strong box with plenty of padding. You can use the original box, but it will not be returned to you. This information overrules the one in the repair tick-sheet instructions.
Should our engineers find any physical damage, wear and tear, illegal software, illegal repair attempts or your warranty has expired, the repair will be chargeable and we will send you a quote via email.
You are under no obligation to accept the quote and if you decline, there will be an approximate £25 diagnosis, shipping and handling fee to have the device returned to you unrepaired.
If the device is within warranty period and the fault is covered then there will be no cost to yourself.
Liquid-damaged devices are returned immediately, unrepaired and without charge as they are classed as beyond economic repair.
If you are within your warranty period and the fault is covered there will be no cost to yourself.
Repairs will take approximately 7 working days from when it arrives at the HTC Repair Centre and it's subject to parts availability.
UPS can collect your device from any address in the UK from Monday to Friday, 13:00 to 17:00 except weekends and public holidays.
Sent from my HTC One S using xda premium
---------- Post added at 11:43 AM ---------- Previous post was at 11:41 AM ----------
snowwhite007 said:
Nice do replacements take long?
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Click to expand...
Click to collapse
Will u upload a picture of the Chipping on your device? Want to see how bad it is compared to mine
Sent from my HTC One S using xda premium

Yeah ill take a pic wen i get home hope they dont charge especially as wife has cased it whole time
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snowwhite007 said:
Yeah ill take a pic wen i get home hope they dont charge especially as wife has cased it whole time
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Click to expand...
Click to collapse
Yeah same with me just put up a fuss with them could work htcs customers service is very bad though one of the worst
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Related

Getting a refurbished tb

Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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Click to expand...
Click to collapse
ok? Pointless thread
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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Click to expand...
Click to collapse
looks like when you first bought it :0
Lol
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Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
Click to expand...
Click to collapse
+1ol
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If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
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you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
Click to expand...
Click to collapse
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
Click to expand...
Click to collapse
I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
Click to expand...
Click to collapse
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
Click to expand...
Click to collapse
Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.
Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
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Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.
I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.
BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.
thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Did it comenwithout the battery cover? Just curious. Thanks
Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
Sent from my ADR6400L using XDA Premium App

Verizon Thunderbolt Returns.

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!
What was the reference number?
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How do I know if it's sunken in? Mine works but seems to be harder to get.
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If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.
Well I'll be at verizon tomorrow
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hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.
i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect
I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk
trizzle21 said:
More reason why you should get a damn IPHONE 4
Click to expand...
Click to collapse
Can we get a moderator here please?
This is just gonna cause problems.
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Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
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Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.
The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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Click to expand...
Click to collapse
Glad to at least see you got it replaced.
They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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Click to expand...
Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?
They handed me a whole new phone. The guy said they didn't have refurb yet.
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Verizon Doesnt Check For Root When Getting A Replacement Device

For all those who worry about a bricked device with rooting, fear no more.......
http://www.droid-life.com/2011/06/16/verizon-begins-charging-full-price
I received this link from my buddy who works internally for Verizon this morning, after i asked him about this two weeks ago as some rumors were floating around saying VZW would charge you full price if you rooted and needed a replacement
This is in no way a guaranty that you will not be charged, any time you root your device you void your warranty blah blah blah
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VZW may not check, but HTC probably will. HTC may be "root friendly" but they don't want bad press about their products, either. If HTC finds evidence of root, there is nothing to stop them from reporting that to VZW, who will likely charge you full retail price for the reburbished phone they sent you as a replacement.
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sublimaze said:
VZW may not check, but HTC probably will. HTC may be "root friendly" but they don't want bad press about their products, either. If HTC finds evidence of root, there is nothing to stop them from reporting that to VZW, who will likely charge you full retail price for the reburbished phone they sent you as a replacement.
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Click to expand...
Click to collapse
Nope, not correct sir, but I see what your thinking, once the device passes the 3 checks, it gets sent off to be broken down for refurb device parts
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Verizon might not, but their contracted refurb centers do.
jcase said:
Verizon might not, but their contracted refurb centers do.
Click to expand...
Click to collapse
Exactly. Just file an insurance claim and be done with it.
jcase said:
Verizon might not, but their contracted refurb centers do.
Click to expand...
Click to collapse
Doesn't matter, cause the refurb centers can't charge you as well as there is no path for them to turn around and tell VZW that a device was rooted, once the receiving warehouse verifies the meid and the 3 physical checks its sent off to the refurb center to be taken apart, I worked for Big red for 6 years, once it leaves the receiving warehouse it's gone, so even if they (refurb center) did it wouldnt matter
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1454 said:
Exactly. Just file an insurance claim and be done with it.
Click to expand...
Click to collapse
Free vs $90 or whatever it is......Hummm.......... Think I'll take the free option
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It still amazes me that people think businesses won't protect themselves from scammers. They may not make it a priority to catch every single one, but spot checks will happen. It would be a really horrible business practice to allow everyone to scam you out of your own product.
Link all the articles you want, but when they show their numbers for Quarter/Year, they'll take note on how much money was lost to "defective" merchandise. If that number is abnormally high...your ass will be grass when they start investigating the new returns.
redtechjunky said:
Free vs $90 or whatever it is......Hummm.......... Think I'll take the free option
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Click to expand...
Click to collapse
90 bucks vs whatever they charge if they find it rooted...
I'm guessing it depends on where it goes. Regardless, i'll pay the insurance just in case.
Kind of like car insurance, haven't used it in 10+ years, but still carry it.
sublimaze said:
VZW may not check, but HTC probably will. HTC may be "root friendly" but they don't want bad press about their products, either. If HTC finds evidence of root, there is nothing to stop them from reporting that to VZW, who will likely charge you full retail price for the reburbished phone they sent you as a replacement.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
I dunno about that I got mine replaced, but then again the screen was water logged so perhaps there wasn't a way to check without powering on screen. I've known many people who have turned in rooted phones and never had a problem...
Carnage9270 said:
It still amazes me that people think businesses won't protect themselves from scammers. They may not make it a priority to catch every single one, but spot checks will happen. It would be a really horrible business practice to allow everyone to scam you out of your own product.
Link all the articles you want, but when they show their numbers for Quarter/Year, they'll take note on how much money was lost to "defective" merchandise. If that number is abnormally high...your ass will be grass when they start investigating the new returns.
Click to expand...
Click to collapse
1.4 million customers and of that 260,000 thunderbolts.....of that 25,000 to 50,000 rooted, and that's a liberal number it's probably less, I'm no math major but I doubt there will be any major impact on "defective" merch and Verizon has an internal sop with equipment and issues, if the "defective" device replacements hits a certain %, the device moves to "end of life" and they stop carrying it, it's that simple, they're not going to investigate anything
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Keep believing that...
Cause no one at Verizon has a clue.
Carnage9270 said:
Keep believing that...
Cause no one at Verizon has a clue.
Click to expand...
Click to collapse
It's not a matter of believing, it's a matter of knowing, and I am, hence the signature
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redtechjunky said:
Must Watch Before Any XDA Forum Post http://goo.gl/b4IJJ
Click to expand...
Click to collapse
Says everything I needed to know. Moving on...
Maybe Verizon wont, but somewhere along the line someone will know.
Every time you do this you are signing a petition begging carriers and manufacturers to lock down their devices and persecute the root community.
Sent from my ThunderBolt using Tapatalk
You can't talk sense to these people, they just keep going and going and complain later when the companies institute crazy rules and pricing. It's illegal, plain and simple, but you'll never convince them of anything.
Carnage9270 said:
Says everything I needed to know. Moving on...
Click to expand...
Click to collapse
Was more intended as a reference to the GB Rom vs the XDA Noob Video, but whatever flips your skirt lol
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mcmillanje said:
Maybe Verizon wont, but somewhere along the line someone will know.
Every time you do this you are signing a petition begging carriers and manufacturers to lock down their devices and persecute the root community.
Sent from my ThunderBolt using Tapatalk
Click to expand...
Click to collapse
I agree, carnage, but we must still try. Unfortunately, too many people think only of short term selfish benefit, and not about long-term consequences for the whole community.
Sent from my ThunderBolt using Tapatalk
Carnage9270 said:
You can't talk sense to these people, they just keep going and going and complain later when the companies institute crazy rules and pricing. It's illegal, plain and simple, but you'll never convince them of anything.
Click to expand...
Click to collapse
not to add fuel to the fire but it is not illegal to root your phone.. and aren't you yourself falling into the category of "people" that refuse to believe what others have to say as true?
redtechjunky said:
For all those who worry about a bricked device with rooting, fear no more.......
http://www.droid-life.com/2011/06/16/verizon-begins-charging-full-price
I received this link from my buddy who works internally for Verizon this morning, after i asked him about this two weeks ago as some rumors were floating around saying VZW would charge you full price if you rooted and needed a replacement
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Click to expand...
Click to collapse
Your internal friend gave you a link to an android blog site...
cool story bro

Anyone need a replacement top / bottom cover for their T-Mobile HTC One S?

I've got one of each (one top and one bottom cover) for the T-Mobile One S. They're brand new, never been used. Figured there'd be someone out there that's dropped a One S already. Purchased for my One S for that reason but I ended up going a different route. These just came in the mail today and I have no use for them.
Ebay listings I purchased them from:
http://www.ebay.com/itm/15084680582...X:IT&_trksid=p3984.m1497.l2648#ht_1010wt_1254
http://www.ebay.com/itm/15084630866...X:IT&_trksid=p3984.m1497.l2648#ht_1155wt_1254
$20 shipped to anyone in the US. If you need help figuring out how to take that bottom cover off just lmk. It's pretty easy.
I'm very interested. My top half is loose and squeaks, kind of bugging me. EVERY HTC phone i've bought squeaks.. lol
Paypal? I'll need to run out to walmart to put money on my card.
I'll be able to pay later tonight or tomorrow afternoon.
xxquicksh0txx said:
I'm very interested. My top half is loose and squeaks, kind of bugging me. EVERY HTC phone i've bought squeaks.. lol
Paypal? I'll need to run out to walmart to put money on my card.
I'll be able to pay later tonight or tomorrow afternoon.
Click to expand...
Click to collapse
No rush, it's yours. [email protected]. Pm me here your address, even if it's included in paypal. It's 5:45PM here so it's too late to ship today, if you shoot me $$ in time tomorrow I'll make sure to have it shipped tomorrow. Else there is always Friday
wootroot said:
No rush, it's yours. [email protected]. Pm me here your address, even if it's included in paypal. It's 5:45PM here so it's too late to ship today, if you shoot me $$ in time tomorrow I'll make sure to have it shipped tomorrow. Else there is always Friday
Click to expand...
Click to collapse
Sweet, sounds good to me.
I'll have to make sure I have the correct address in PayPal once I get back home.
(We just moved from out of state, and lived with family for a while. I still need to get everything switched over)
Sent from my HTC VLE_U using xda premium
i was in need of the top cover not to long ago, but HTC is sending me one for free
good luck with sales
clubkevin11 said:
i was in need of the top cover not to long ago, but HTC is sending me one for free
good luck with sales
Click to expand...
Click to collapse
I just keep forgetting to call HTC, I know they'll send me one. But I don't mind paying
Sent from my HTC VLE_U using xda premium
xxquicksh0txx said:
I just keep forgetting to call HTC, I know they'll send me one. But I don't mind paying
Sent from my HTC VLE_U using xda premium
Click to expand...
Click to collapse
When I asked them they said I'd have to send my phone to their repair shop
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k1llacanon said:
When I asked them they said I'd have to send my phone to their repair shop
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Click to expand...
Click to collapse
You should call again, under our warranty we can get a replacement accessory for every accessory. The top cover is a accessory
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xxquicksh0txx said:
You should call again, under our warranty we can get a replacement accessory for every accessory. The top cover is a accessory
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Click to expand...
Click to collapse
So can I get the whole housing under accessories ?
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k1llacanon said:
So can I get the whole housing under accessories ?
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Click to expand...
Click to collapse
The whole thing? I think that would require being sent in.
Anyways I just sent the money, I'm getting ready to send you a pm with my address.

Need to send my one x back to htc

So I'm having an issue where the lcd keeps shutting off and the only way to get it to flash back on either for a split second or for an unknown amount of time is to tap the back upper left side of the phone and/or the upper left side of the phone.
Now, I have elected to return the phone to HTC for repair as I've only had it since October of last year and figured if its still under warranty, why not?
My question for you guys is how do I get my phone ready for shipment back to HTC? For example, I have the BL unlocked and its rooted with cm10. My boot loader says "tampered" and "unlocked". I've read a few places that say once you relock the BL it will say "Relocked" instead of the stock "Locked" text. Will this be a problem if I'm sending it in for repair? Also, the "tampered" text is from rooting right?
How do I get my phone ALL THE WAY back to stock?
Thanks in advance guys!
-Billy
Edit: I've also read some suggesting to just flash a international ROM and brick the whole thing so they don't have a choice but to send me a new one. Is that suggested? I'd rather not have to do that but I will if I can't get back to bone stock
Sent from my One X using xda premium
Lock the bootloader run the right ruu and send it back to them
Sent from my HTC One XL
954wrecker said:
Lock the bootloader run the right ruu and send it back to them
Sent from my HTC One XL
Click to expand...
Click to collapse
And they won't ***** about it saying "relocked"?
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Bhogan123 said:
And they won't ***** about it saying "relocked"?
Sent from my One X using xda premium
Click to expand...
Click to collapse
Not usually.
Sent from my HTC One XL
ECEXCURSION said:
Not usually.
Sent from my HTC One XL
Click to expand...
Click to collapse
That sounds less than reassuring.....
http://forum.xda-developers.com/showthread.php?p=26512322
here is link to unroot tools. U can use all in one kit or tool just below it
If you need someone to hold your hand go to onexroot.com and he has great video to walk you through it. If you need more info don't hesitate to ask ..
Sent from my One X using xda premium
DESERT.TECH said:
http://forum.xda-developers.com/showthread.php?p=26512322
here is link to unroot tools. U can use all in one kit or tool just below it
If you need someone to hold your hand go to onexroot.com and he has great video to walk you through it. If you need more info don't hesitate to ask ..
Sent from my One X using xda premium
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That still makes it show relocked.
Sent from my HTC One XL
---------- Post added at 04:31 PM ---------- Previous post was at 04:27 PM ----------
Bhogan123 said:
That sounds less than reassuring.....
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From what I've read no one has had a problem sending their phone in for repair saying relocked. So you should be fine.
Honestly what's the worst that would happen? You lose $10 in postage and they send it back to you unfixed.
Sent from my HTC One XL
Yep, just relock bootloader, ruu, then send back.
ECEXCURSION said:
That still makes it show relocked.
Sent from my HTC One XL
---------- Post added at 04:31 PM ---------- Previous post was at 04:27 PM ----------
From what I've read no one has had a problem sending their phone in for repair saying relocked. So you should be fine.
Honestly what's the worst that would happen? You lose $10 in postage and they send it back to you unfixed.
Sent from my HTC One XL
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Lol they will not send back phone if deemed out of warranty , they will add price of phone to your bill. Its all stated in return phone shipping items but they do not deem it out of warranty because it says relock. They will be looking for water damage indicator color in sim harness or evidence of dropped phone. There was a huge return of these phones do to faulty power button wiring. Just install ruu , lol they don't even go into boot loader when they check phone let alone hook it into there magic Linux box.. as long as no water or cracked screen you will have no prob...if you that worried file insurance claim and pay 200 copay. What's lame is if you send in under warranty and they find it out of warranty due to user they auto bill your account and will Not send it to ins. Its all stated in return label packaging.....
Sent from my One X using xda premium
DESERT.TECH said:
Lol they will not send back phone if deemed out of warranty , they will add price of phone to your bill. Its all stated in return phone shipping items but they do not deem it out of warranty because it says relock. They will be looking for water damage indicator color in sim harness or evidence of dropped phone. There was a huge return of these phones do to faulty power button wiring. Just install ruu , lol they don't even go into boot loader when they check phone let alone hook it into there magic Linux box.. as long as no water or cracked screen you will have no prob...if you that worried file insurance claim and pay 200 copay. What's lame is if you send in under warranty and they find it out of warranty due to user they auto bill your account and will Not send it to ins. Its all stated in return label packaging.....
Sent from my One X using xda premium
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Are you talking about sending it to AT&T or HTC, because those are completely different. HTC will fix phones out of warranty (hence if you break your screen they can fix it).
Sent from my HTC One XL

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