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I have been using YouMail's service on my phones for quite some time and was excited to see there was an app for Android, but after 2+ months of use (and several versions of the .apk, including the most recent Beta) I am still experiencing 100% awake time when the app is running.
If I kill it my phone will immedietly because to sleep normally. But each time I receive a phone call or open the app it will keep the phone from sleeping again.
I have been in contact with their support (which is how I received the Beta version) and have been sending Dumps their way, but was wondering if anyone else is experiencing this issue.
Info: Running Fresh 1.1 on a newly 1.56 RUU'ed hero.
crunchybutternut said:
I have been using YouMail's service on my phones for quite some time and was excited to see there was an app for Android, but after 2+ months of use (and several versions of the .apk, including the most recent Beta) I am still experiencing 100% awake time when the app is running.
If I kill it my phone will immedietly because to sleep normally. But each time I receive a phone call or open the app it will keep the phone from sleeping again.
I have been in contact with their support (which is how I received the Beta version) and have been sending Dumps their way, but was wondering if anyone else is experiencing this issue.
Info: Running Fresh 1.1 on a newly 1.56 RUU'ed hero.
Click to expand...
Click to collapse
I stopped using the app because of this. I tried contacting support and was brushed off. I love the app but not the lack letting my phone sleep.
I am working with a developer of the app to fix the problem and have tested several versions. Will keep you updated of the progress.
crunchybutternut said:
I am working with a developer of the app to fix the problem and have tested several versions. Will keep you updated of the progress.
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Click to collapse
That would be great. Thanks for helping him out with this as I would love to use the app.
I don't mean to thread jack this, but.
Whats the difference in YouMail and our Sprint Visual Voice Mail? I have never used youMail.
Kcarpenter said:
I don't mean to thread jack this, but.
Whats the difference in YouMail and our Sprint Visual Voice Mail? I have never used youMail.
Click to expand...
Click to collapse
YouMail http://www.youmail.com/home/index.do is a service that replaces Sprint's (or any other provider) voice mail service with their own. It allows you to set custom "smart" greetings for each caller in your contacts, among other things. Check out the site for more info.
Here is the latest response from the developer I have been working with.
Hi [Name],
I did some more research and can confirm that I see the same behavior as you when I run the YouMail app ('active' @ 100%)
I'm not exactly sure what the cause is, as the application is indeed going to sleep when it has nothing to do. The problem also seems to be quite widespread, affecting what seems to be "most" applications that loiter around in the background doing nothing for most of the time.
Since you use 'Spare Parts' you should notice that in there is a way of viewing the 'Partial Wake Lock' usage of a given application. According to the Android developer documentation this is the ONLY way an application can keep the phone "awake" other than 'prodding' it every 30 seconds or so (and you'd notice that 'coz the screen would never go off).
As long as that "Partial Wake Lock" value is low (and it should be unless you're constantly hitting "Menu -> Poll") it means the application is indeed behaving correctly.
All I can offer is that we develop a new feature into the app so that you can tell it to automatically exit when all of the automatic polling settings are disabled - that way the phone would literally shut down the app "sometime" after you back out of the message list. Do you think that's worth it? Or should we wait for HTC/T-Mobile to fix the root cause of the problem?
Doug
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Click to collapse
And my response:
Do you mind if I share some of our conversation with a community forum? It might help get others involved and more feedback for you to use in further development.
As far as other apps loitering in the background, my understanding is that Android (using the same process as other Linux distros) keeps recently used applications in RAM to make them more quickly accessible to the user, and will clear them as the RAM is needed by other apps.
I have seen this issue in the past with other apps (i.e. the HTC messaging app locking the dialer and maintaining 100% awake time) but has all been resolved by updates to the apps themselves.
Click to expand...
Click to collapse
Lastly, his response:
Feel free, I don't think I said anything bad
I we get enough requests from "the community" I'll be given time to add the 'exit when done' option (basically it'll become a "dumb" app that only checks for messages when you start it up instead of waking up every so often to check [like after you miss a call])
And yes, Android is a little stranger than normal in that it tends to leave applications running for an unspecified time after you "close" them. (basically until it needs to run something else, or it runs out of memory, or .....)
The YouMail app is a little different in that it runs as a background service and schedules the phone to wake it up whenever "events of interest" occur (you get a TXT, your phone rings, it needs to poll, etc) - so even if the OS does close the app because you logged onto "hugebitmaps.com" and the phone ran out of memory, it'll start it up again as soon as it can.
I suspect the HERO OS is not allowing the phone to sleep, even though the application is literally doing nothing. I don't recall this problem on my trusty G1 when it had Android 1.5, so maybe some of HTC's customizations have broken something
Doug
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Click to collapse
I can post more of the conversation history if it would help. Anyone have any ideas what might be causing this beyond coding issues?
If anyone wants to send their YouMail log for inspection just enter this code in the dialer *#*#963867#*#* (*#*#YMDUMP#*#*) and it will let you send an email with the log's text.
Tried in 2.1 beta
"I suspect the HERO OS is not allowing the phone to sleep, even though the application is literally doing nothing. I don't recall this problem on my trusty G1 when it had Android 1.5, so maybe some of HTC's customizations have broken something "
I also tried using this app on the 2.1 ROM that Flipz and company have been working on, and had the same issue. I do not know enough programing to determine if this is a problem with OS or the app. I can only give you my experience and try other stuff out to see what the results are. I hope this helps.
Kevin
Hi, Doug from YouMail here.
Just noticed my words and thought I'd give an update - although not much good news.
I basically spent the last 2 days completely reworking the YouMail app's back end code so that anything and everything that could possibly be shut down when it isn't actually doing anything is indeed shut down.
When it came time to test it out -- 100% awake time again (although I stand by my earlier comments that "its not just us").
If I run the same app on a HTC G1 the phone will last a good 2 days (maybe more) without battery issues. If I uninstall the app the difference is minor.
This information, added to all the discussion on the Sprint forums about how the HTC "extras" that this phone comes bundled with have caused the same problem leads me to think that there is something in the Hero that's not behaving properly.
I see other comments like "It does the same on my <insert phone model here>" - well, we don't have unlimited resources, so if you can put the small amount of effort in to dial the 'dump' code mentioned above (*#*#963867#*#*) then maybe we can start to find a pattern here (maybe it's all the Android 1.5 based devices for example).
I'd also like to thank crunchybutternut for all of his assistance and time in trying to sort this issue out.
Doug
superman.namrepus said:
I also tried using this app on the 2.1 ROM that Flipz and company have been working on, and had the same issue. I do not know enough programing to determine if this is a problem with OS or the app. I can only give you my experience and try other stuff out to see what the results are. I hope this helps.
Kevin
Click to expand...
Click to collapse
If I can get in touch with someone who has access to the "guts" of the device and that can help me determine whats going wrong then that would be great. Neither the Android developer list nor the HTC forums are particularly helpful when it comes to tricky problems.
Bump
Anyone have some insight on this?
Ok - If someone working on one of these custom builds is prepared to lend a little assistance I'm willing to put a custom build on my phone and try to debug this a little deeper. However, with the number of hours that I get to work on this app.... and all the "fun" blocks that Google have been putting in our way w.r.t Android 2.x, I may not get much more time to work this problem.
That being said, I'm going to try experimenting with a new test app that just adds (one at a time) the raw features of the YouMail app in the hope that a single change triggers this wonderful problem you guys have. If that's the case then I'll put on my Sherlock Holmes hat and try to work around whatever is causing it.
Doug
Any news ?
soundmind said:
Any news ?
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Got this from ymDoug:
No progress as yet - not seen anything from xda folks either.
I've made *massive* changes to ensure the app is shutting down absolutely everything it can when it has nothing to do - still no joy.
I've even gone through a lot of the Android source code and can't find anything that would indicate I'm doing anything wrong. There is one debugging method I'd dearly love to call inside the Google Android code (it dumps out a list of who is keeping the phone awake at any point in time) but the method is only accessible to (a) Google, and (b) People who cook their own ROMs. The official Android people are doing their usual stand-up job of ignoring the difficult questions
I am still making the odd change here and there, and my test app doesn't seem to be having the same problems (of course)
Regardless, there will be an updated version on the web site in the next day or so - I'll need to ensure my changes haven't completely screwed things up
Click to expand...
Click to collapse
Doug has made some changes, does not seem to completely resolve the sleep issue though.
Here's the link to the change log:
http://forums.youmail.com/forums/viewtopic.php?f=12&t=18
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Click to collapse
FYI: The version in the market is several revisions behind.
My push notifications from thirdparty apps and live tiles stop working very regularyly which is a shame since the platform heavily depends on this.
It fails to open a channel etc.
Is microsoft fixing this bug in the os? Since now they say yeah just do a factory rest and it should be fine. But i dont wat to lose my settings.
And a restart temporarely fixes it but after an hour or so its terrible again.
or are the ms servers just over crowded already? I dont like apple but my dads iphone just kept working while mine stopped receiving the toasts
...
Marvin_S said:
My push notifications from thirdparty apps and live tiles stop working very regularyly which is a shame since the platform heavily depends on this.
It fails to open a channel etc.
Is microsoft fixing this bug in the os? Since now they say yeah just do a factory rest and it should be fine. But i dont wat to lose my settings.
And a restart temporarely fixes it but after an hour or so its terrible again.
or are the ms servers just over crowded already? I dont like apple but my dads iphone just kept working while mine stopped receiving the toasts
...
Click to expand...
Click to collapse
Toasts and tile updates come from the app developers servers, so depending on the platform they use there may be some down time. The Beezz twitter client occasionally stops working, but it's a free app and not ad supported so we should be lucky it has toasts and tile notifications at all.
sulphuricaciduk said:
Toasts and tile updates come from the app developers servers, so depending on the platform they use there may be some down time. The Beezz twitter client occasionally stops working, but it's a free app and not ad supported so we should be lucky it has toasts and tile notifications at all.
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Click to collapse
not really since tested with the same apps at the same time. Its probably because it goes to the ms servers and fails to deliver timely. Also the unable to open a channel is not related to their servers i believe? Its related to a channel not able to open on the ms servers. Downtime should probably be equal when using the same apps on ios and wp7 sending out to each other, the messages do get delivered in app just no or really really delayed notifications. Like 20 minutes and then it just works normal for a while.. Then stops again. Other than this i really like the platform.
So i wonder does anybody else experience trouble? And which is the program you use which seems to be stable all times?
I'm experiencing the same troubles on my omnia 7.
Following programs do have some problems:
-Fim: Unable to open the channel - push notifications don't work anymore.
-TextMe: Push Notifications sometimes work - but with a delay of approx. 20 minutes
Following programs don't have any problems:
-Hotmail
-Messenger by Miyo
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This is really annoying - since a "usual" restart of the device doesn't help, i think i will have to do a hard reset (i wonder if this will help at all). But i don't want to lose all my settings, installed applications, short messages etc. So this really is a PITA.
stylopath said:
I'm experiencing the same troubles on my omnia 7.
Following programs do have some problems:
-Fim: Unable to open the channel - push notifications don't work anymore.
-TextMe: Push Notifications sometimes work - but with a delay of approx. 20 minutes
Following programs don't have any problems:
-Hotmail
-Messenger by Miyo
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This is really annoying - since a "usual" restart of the device doesn't help, i think i will have to do a hard reset (i wonder if this will help at all). But i don't want to lose all my settings, installed applications, short messages etc. So this really is a PITA.
Click to expand...
Click to collapse
hardreset, would that really help? I think it wont really help. I have the same phone same apps and same problems also with tigertext send to wp7 and notes to tile.
i dont have the time and or want to hardreset. It might be a driver thing with the 3g etc. If nobody with other phones is experiencing this. I think hardreset changes nothig and will return to same behaviour. I will hardreset when the update comes or see if this will fix it.
20 Minutes is just strange conpared to instant on iphone and happens a lot
Pff
Did a hardreset. Tested the push again, ait a damn thing changed besides that I lost all my settings and stuff. Its just not working right. And probably a samsung driver or a ms server/os issue....
Does nobody else experience push notification downtime? Or delays? It's just not the way it should work. IM apps and Text replacement apps can never work properly in the background with these delays...
@Marvin_S which apps, specifically are you having trouble with? It could very well be that the developers servers have been down or slow.
I haven't had any Live Tile problems that couldn't directly be traced back to either the app dev's server or the way they've implemented notifications. Not on my Omnia 7 nor the HD2. Afaik, and I'm pretty sure I'd have heard about it - the wife's Omnia7 is doing just fine also. Have you tried flashing the new updated ROM? That seemed to fix a bunch of data issues.
Oh, as for the 20 minute thing, I've never seen this. Beezz for example notifies me (via toasts) in about a second or so.
Beezz has never worked for me. I always get an error whenever I try to enable push. The same happens for GReadie. I get a fail to open channel error. The weatherbug app also stopped working.
Right now my HTC hub live tile works. Its the only 3rd party live tile app I use.
emigrating said:
@Marvin_S which apps, specifically are you having trouble with? It could very well be that the developers servers have been down or slow.
I haven't had any Live Tile problems that couldn't directly be traced back to either the app dev's server or the way they've implemented notifications. Not on my Omnia 7 nor the HD2. Afaik, and I'm pretty sure I'd have heard about it - the wife's Omnia7 is doing just fine also. Have you tried flashing the new updated ROM? That seemed to fix a bunch of data issues.
Oh, as for the 20 minute thing, I've never seen this. Beezz for example notifies me (via toasts) in about a second or so.
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Well I seem to be running the latest version pre-installed by samsung... i asked in the omnia7 forum what kind of rom I was running.
Well the thing is, it builds up all the notifications and than releases them all after each other 20 minutes later.
Basically these apps: Textme and tigertext (which I tried later to see if it could replace textme, very kind and responsive developers btw)
Also send to wp7, which often than comes up with the failed to open channel stuff.
If this rom should rely fix it, then I will just reflash it eve though its exactly the same rom... I think it has something to do with losing 3g+ signal, or wifi drops.
I'm testing the reliablility heavily since I such problems by sending constant test messages to myself (or to the echo server) the messages are received fine, but the toast is so unreliable.
Can you maybe type the versions of your firmware so I can compare it with mine? Because its for sure not an app problem since the messages all come later from diffrent apps. My test flow is like this: Open app, send message, close, send message with the second app, close and than wait. If it takes to long, open app again, resend. Sometimes it works quite right for a while, than teribly bad.
And note that I'm from a crowded area with lots of cellphone towers and have also good wifi coverage in the places I tested it. Same apps on the iphone work without problems, I compared side by side as well.
So it might just be my omnia, thats why I would like to hear which versions you are running. Since hardreset did not change a thing, I'm starting to believe its or a driver problem or ms-servers are overcrowded. I would like to try beez and see if its diffrent, however I dont havee twitter and i guess its required.
I don't think the newer ROM from Samsung fixes anything, because i installed it. Version 2424.10.11.1
but perhaps the region affects this problem, e.g. North-American Azure-Servers work fine while European Servers are struggling.
I personally have massive problems with push notifications since monday or so, and it's really starting to pi** me off!
Hard resetting idny going to fix anything permenitly because it is not the phone it is the apps just gotta wait for and update to fix
Sent from my EVO 4G using XDA App
Weird. I'm using Beezz, SendToWP7, uController, eBay, Weatherbug and probably a few others using toast and/or live tile notification. Beezz server seems to go down every so often, but both uController and SendToWP7 notifies me real quick.
I'm running the latest Omnia 7 ROM as people said it was slightly faster and had a better data connection - that said, I was entirely happy with the phone even before updating.
I did a hard reset/reinstall of my apps and such, I'm still having intermittent push problems with some apps, and with others the push won't work at all. I will say that it seems to be the same apps having the same problems, and the ones that always have worked (weather bug) still work.
I'm thinking (hoping, praying!) this is a problem simply because of the infancy of the OS...I remember the first iphone, which I bought on day one, had all sorts of problems and "gaps" in technology
emigrating said:
Weird. I'm using Beezz, SendToWP7, uController, eBay, Weatherbug and probably a few others using toast and/or live tile notification. Beezz server seems to go down every so often, but both uController and SendToWP7 notifies me real quick.
I'm running the latest Omnia 7 ROM as people said it was slightly faster and had a better data connection - that said, I was entirely happy with the phone even before updating.
Click to expand...
Click to collapse
oKe im running the latest rom since the beginning. Created fake twitter account sended a ton of messages. Crap as hell, very unreliable and today i was not able to load fb app data on 3g full bars. So it can be a phone problem on drivers with data over 3g, while 3g+ works fine. Probably euopean servers are overloaded than. Does changing my location from USA based (im dutch) To germany change the servers as well? Bc germany is much closer thus more reliable?
jmerrey said:
I did a hard reset/reinstall of my apps and such, I'm still having intermittent push problems with some apps, and with others the push won't work at all. I will say that it seems to be the same apps having the same problems, and the ones that always have worked (weather bug) still work.
I'm thinking (hoping, praying!) this is a problem simply because of the infancy of the OS...I remember the first iphone, which I bought on day one, had all sorts of problems and "gaps" in technology
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Click to collapse
Its the apps not the phone the apps need to be updated inorder to work on the os not the other way around
Sent from my EVO 4G using XDA App
v hubris v said:
Its the apps not the phone the apps need to be updated inorder to work on the os not the other way around
Sent from my EVO 4G using XDA App
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Click to collapse
this is not the case, read my post. Has nothing to do with the apps since ALL apps behave like this, it has nothing to do with the apps itself but probably slow ms servers. So no this is really an os or server or device firmware problem and not an app. Since all notifications come at the same time all after eachother highly delayed.
Apps have own servers they Sony go threw ms os is not mad for apparently apparently are made for os if apparently no work on os they need update
Sent from my EVO 4G using XDA App
v hubris v said:
Apps have own servers they Sony go threw ms os is not mad for apparently apparently are made for os if apparently no work on os they need update
Sent from my EVO 4G using XDA App
Click to expand...
Click to collapse
its not the problem of the apps! Since all apps fail at the same time to update. This is no coincidence, only a restart or waiting will solve this and than all notifications not yet delivered by multiple apps come at once! Now tell me how this is an app poblem,its the phone who is not able to receive the push even on wifi. The apps do deliver, but there is a huge delay even with beez which i checked with fake twiter account.
Every once in a while the phone just fails to receive any data based push notifications! All of them. While i do have wifi and or 3g. On 3g+ it seems to be more stable.
This could be europe related or omnia related. And narrowing this down will help dtermine the issue, since the apps are not the problem. These work fine for the others...
Marvin_S said:
This could be europe related or omnia related. And narrowing this down will help dtermine the issue, since the apps are not the problem. These work fine for the others...
Click to expand...
Click to collapse
It is neither Europe or Omnia related as I'm using the 16GB Omnia7 in Europe (slightly north of you) at the moment without fail.
If it really is all apps, I would suggest there is a problem with your data connection - are you able to browse the web properly and without pages having to reload or taking a long time to open? If not, make sure you are indeed within range of, either, 3G/HSDPA or WiFi - if you are, and it works fine on another phone/laptop I would say you have a hardware fault and need to take the device back for a replacement.
Several things to be aware of with live tiles and notifications.
I am a developer of a few apps and offer push notification and live tile updates i have done alot of testing and know the ins and outs of this..
1st there is a such thing of the phone not being able to "open a notification channel" and Hard Reset is the only way to correct this.
2nd it is possable that the app developer side to also be the problem not sending because of their service going down server problems etc.
3rd when your batt. get to be less than 1/4 percent the notification service shuts down on the phone and you will not recieve updates. once the batt is above the 1/4 percent the service will then start working again.
4th sometimes the push service is delayed due to MS.
Hope this helps to better understand.
My Apps
World Weather (Live Tile)
TV Show Alert (uses Push Notification)
To Doos (Comming soon Push, Live Tile)
Will multitaks on mango, allow an app such as whatsapp or any messiging client run in the background like in android?
Thanks
Yes, it will. But it's more like iOS than Android. Android doesnt freeze the app. That's why Android use more battery usually.
It will freeze and let you come back to where you stopped.
I know that, it freezes the app, but can i still recieve messages while the app is frozen in the background like andorid. i hate ios.
Yes, you can, it doesn't kill the process, so it keep you connected.
Running in the background and the sockets API's will allow the IM programs we are used to. You will get messages while its not open just like your txt messages.
Apps will be forzen but will be allowed to run "live agents" in the backgrounds. These live agents can recieve messages and can give you a toast notification. These notifications will be deep linked... i.e. clicking on the notification will take you directly to the conversation. So overall it will behave just like any chat program on Android, but the whole app will not be running and thus will save battery and won't impact performance of the phone.
arkavat said:
Apps will be forzen but will be allowed to run "live agents" in the backgrounds. These live agents can recieve messages and can give you a toast notification. These notifications will be deep linked... i.e. clicking on the notification will take you directly to the conversation. So overall it will behave just like any chat program on Android, but the whole app will not be running and thus will save battery and won't impact performance of the phone.
Click to expand...
Click to collapse
This is only partially correct. Live Agents aren't especially useful for things like IM and messengers because there are restrictions on how often they can run and for how long. I think the most a Live Agent can run is once every 30 minutes and for 15 seconds.
Most of the apps you guys are asking about (i.e. WhatsApp) will work like they do on iOS, with push notifications.
Thanks everyone, I rember live agents now. Thanks, Otherwise I would have had to switch back to andorid. And Tbh I lost WP7 a alot.
andoridkiller said:
Thanks everyone, I rember live agents now. Thanks, Otherwise I would have had to switch back to andorid. And Tbh I lost WP7 a alot.
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Click to collapse
How are push notifications and Live tiles on Vodafone? Do they break too for you? Wondering if it's carrier specific.
I wish i could anwser that question accurately but im a ROM junkie so every month i either hard reset or change my rom. However regarding vodafone nothing has broken, all fine, but i think its because i reset my phone a lot, mainly to get free some space up.
Peew971 said:
How are push notifications and Live tiles on Vodafone? Do they break too for you? Wondering if it's carrier specific.
Click to expand...
Click to collapse
I often hear people talking about push and carrier. But I live in Brazil, where WP7 is not supported yet, and I have absolutely no problem with push.
And does carrier really matters to push?! If you turn plain mode on and turn wifi on, will it change something?
mikeeam said:
I often hear people talking about push and carrier. But I live in Brazil, where WP7 is not supported yet, and I have absolutely no problem with push.
And does carrier really matters to push?! If you turn plain mode on and turn wifi on, will it change something?
Click to expand...
Click to collapse
Please listen to the facts. It IS highly dependent on how your carrier handels and cuts-off data connections. This is mainly a European carrier problem because of the techniques some carriers use to free up the network...
And indeed using wifi only (without a SIM card in your phone) will keep push working the way its supposed to work. Well unless you have a router which does not work well wit wp7.
Here is the explaination and what they did to make it function correctly in Europe
http://channel9.msdn.com/Blogs/Windows-Phone-7/Inside-the-Mango-Dev-Tools
If you watch channel 9 it is explained.
Well, it's not non-sense. We don't have problems with cut-off data here. So i'm not "spreading nonsense". It's just a problem that I never had with any smartphone.
Still, yes, you're right, carrier can do that. Good luck to you (;
mikeeam said:
Well, it's not non-sense. We don't have problems with cut-off data here. So i'm not "spreading nonsense". It's just a problem that I never had with any smartphone.
Still, yes, you're right, carrier can do that. Good luck to you (;
Click to expand...
Click to collapse
True, sorry. Its just a bit frustrating if you are facing the problem yourself and there are people telling you well are you sure its this and that, since we dont have that problem at all here
Yeah we know... I just found out the hard way, my carrier is just one of the unfortunates. All other dutch carriers apparently are being handled fine by WP7.
I dont know an exact list of all carriers with whom WP7 PN does not work, however TMobile NL and I have heard Tre Italia and O2 UK and apparently the carrier of Peew are problem cases as well. Not sure though, but it does not really matter as apparently they fixed these problems with Mango so lets just wait and see. And I have a one year contract so I can ditch them if its not fixed, it sucks for the people who are tied into a 2 year contract though.
Has anyone else tried using a Bluetooth device go smart unlock your phone?
I can register my Bluetooth headset for the function but my phone still gets locked and requires my fingerprint after the screen is off for a few minutes
My phone is locked due to exchange security policies.
Sent from my SM-G920I using XDA Free mobile app
Works fine in my truck...
Works fine with my Sony SW3
Works fine with my moto 360
Same thing happens to me, but for location. I raised with Samsung on twitter and they asked me to email them. I've done so. Will let you know if I get any update.
I see the same issue - I have tried with two bluetooth devices and also a location. None of these bypass the need for fingerprint to unlock the phone. I also tried with PIN security - same issue. My phone has an exchange account linked which altered some security settings, maybe this is it? However, same account and same Android version on a Nexus5 and there was no problem.
yea im having issues as well. I do have exchange security as well but this worked fine on my Nexus 5. I'm also having issues where my Nexus 5 could skip songs via bluetooth. This does not work via google music now via my pioneer headunit. I cant tell if this is android bluetooth issues or what??
I have the same issue. Just disabled my exchange policy and it started working. It does not ask for fingerprint or pin any more.
This is weird because same setup on Nexus 5 worked fine. There smart lock overrode the exchange policy, but looks like Samsung has decided to give exchange policy higher preference than smart lock.
same for me just work with car Bluetooth but not with locations
Ok, moved Exchange account into Knox (which is awesome by the way) and now the smart lock works. Proves it was Exchange security causing it.
Cool, looks like exchange is the root cause.
Let me go explore knox as well!
Sent from my SM-G920I using XDA Free mobile app
I'm having the same issue with no exchange account set up.
teethgrinder32 said:
Same thing happens to me, but for location. I raised with Samsung on twitter and they asked me to email them. I've done so. Will let you know if I get any update.
Click to expand...
Click to collapse
+1 on location. But Bluetooth is perfect for me.
I had the same issue, smart lock works with BT but not with location.
What helped for me: I used location of Home from maps, it wasn't work. When I added "new" place and used near address it started working. I'm not using Exchange with security (I'm used to using Office365 and there isn't this rule)
works fine here over bluetooth to my gear 2 neo smart watch , and my turtle beach elite 800 wireless headphones , also location lock is working here on the w8 stock unrooted.
rakh1 said:
Ok, moved Exchange account into Knox (which is awesome by the way) and now the smart lock works. Proves it was Exchange security causing it.
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What is knox? How did you accomplish this - I really want to get this trusted device unlock enabled. Thanks in advance.
I have the same issue - smart lock works without "corporate" account. However when I setup a "corporate" account (Exchange, or in my case - it's Google Apps with Google Device Policy) - smart lock stops working.
You can configure trusted devices/locations, but you need anyway to unlock device using pin/fingerprint/or whatever. Exactly same configuration worked well with recently replaced HTC One M7 (Sense version with Lollipop).
It's my first Samsung device after about 5 years with Android.. is there any chance they fix anything like that, is it worth to bomb tech. support about it?
On the side note, regarding alternative solution - I'm a bit curious how Knox is working. I don't like additional layer it adds to a system, and I don't really need such paranoid level of security, but.. maybe Knox is not so bad? Does it show notifications from Knox applications? How all apps are working in background, or do I need to unlock Knox each time I need to check the mail?
Yay, the upgrade to 5.1.1 has fixed this.
How do you disable exchange policy?
Update took care of it - I did not change anything.
Not sure if anyone has tried this, but if you have the Google Assistant set up on your phone, you can bypass any lockscreen security method (PINs and fingerprint) by saying "OK Google", then hitting the Home button on the bottom. Not too sure if I'm a fan of that tbh since it kind of defeats the whole purpose of the security measures. But again, it does require you to set up the Google Assistant........
akaTRAP said:
Not sure if anyone has tried this, but if you have the Google Assistant set up on your phone, you can bypass any lockscreen security method (PINs and fingerprint) by saying "OK Google", then hitting the Home button on the bottom. Not too sure if I'm a fan of that tbh since it kind of defeats the whole purpose of the security measures. But again, it does require you to set up the Google Assistant........
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Click to collapse
Yeah
Sent from my SM-G955F using Tapatalk
I'm pretty sure it's because its tuned to your voice, you can turn the option to have it on the lockscreen off though.
akaTRAP said:
Not sure if anyone has tried this, but if you have the Google Assistant set up on your phone, you can bypass any lockscreen security method (PINs and fingerprint) by saying "OK Google", then hitting the Home button on the bottom. Not too sure if I'm a fan of that tbh since it kind of defeats the whole purpose of the security measures. But again, it does require you to set up the Google Assistant........
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Click to collapse
I asked someone and they said because it's my trusted voice.
Sent from my SM-G955F using Tapatalk
It uses machine learning to recognise your voice. Try it, shouldn't unlock when someone else says "Okay Google".
Ertogrul said:
It uses machine learning to recognise your voice. Try it, shouldn't unlock when someone else says "Okay Google".
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Ahh that makes sense. I was just curious because I thought it was kinda weird that would bypass the lockscreen security.
Actually, that is something I find out long time ago and forget to start topic here, because as software engineer, I am quite concerned about this.
Let's be honst first and say that you can turn off that option, but problem is that I care about every little pop-up when I setup new phone and I am 100% sure it didn't ask me to activate that option.
That is really really serious thing.
Talking about AI and neural networks in terms of accuracy of this thing, could be opinion from someone who doesn't understand this enough.
To make it simple to regular people here.
2 of 4 friends that I was sitting with in a bar, successfully bypass security on my phone with just saying 'Ok Google'.
Neural network need accurate data to work good! Environment factors and microphones on phones are not ready for this yet.
I am highly concerned (maybe this is a bit paranoid) that Google did this on purpose...
thahim said:
I asked someone and they said because it's my trusted voice.
Sent from my SM-G955F using Tapatalk
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Yup, that is correct. If you go into Google and to Security options, you can uncheck the box for trusted voice. Then you won't be able to unlock via that method.
stefanACM said:
Actually, that is something I find out long time ago and forget to start topic here, because as software engineer, I am quite concerned about this.
Let's be honst first and say that you can turn off that option, but problem is that I care about every little pop-up when I setup new phone and I am 100% sure it didn't ask me to activate that option.
That is really really serious thing.
Talking about AI and neural networks in terms of accuracy of this thing, could be opinion from someone who doesn't understand this enough.
To make it simple to regular people here.
2 of 4 friends that I was sitting with in a bar, successfully bypass security on my phone with just saying 'Ok Google'.
Neural network need accurate data to work good! Environment factors and microphones on phones are not ready for this yet.
I am highly concerned (maybe this is a bit paranoid) that Google did this on purpose...
Click to expand...
Click to collapse
Did you train Google now to recognize your voice? If you don't it will still work but will work with anyone's voice as you mentioned. Still if the default config is trusted and not trained that is really bad don't get me wrong
stefanACM said:
Actually, that is something I find out long time ago and forget to start topic here, because as software engineer, I am quite concerned about this.
Let's be honst first and say that you can turn off that option, but problem is that I care about every little pop-up when I setup new phone and I am 100% sure it didn't ask me to activate that option.
That is really really serious thing.
Talking about AI and neural networks in terms of accuracy of this thing, could be opinion from someone who doesn't understand this enough.
To make it simple to regular people here.
2 of 4 friends that I was sitting with in a bar, successfully bypass security on my phone with just saying 'Ok Google'.
Neural network need accurate data to work good! Environment factors and microphones on phones are not ready for this yet.
I am highly concerned (maybe this is a bit paranoid) that Google did this on purpose...
Click to expand...
Click to collapse
I do think you're being a bit paranoid, but I do see your point. Basically, 1984.
partcyborg said:
Did you train Google now to recognize your voice? If you don't it will still work but will work with anyone's voice as you mentioned. Still if the default config is trusted and not trained that is really bad don't get me wrong
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Click to collapse
Yes bro, I trained voice model for my voice.
BUT, in some regions people have similar voices (you know you can recognize where is someone from) and if Google doesn't have enough input from that particular region in world, their recognition model is weak.
Still, main problem is that option WAS (back when I receieved my Galaxy in May) or STILL IS turned on by default (or with really unrecognizable pop-up question).