My beloved Skyrocket has been having issues as of late. The exact same issues that the original Skyrocket I purchased had even when it was on Gingerbread.
Both were STOCK and rooted. After a bit of research I found it to be a CPU hardware issue that would randomly cause my phone to reboot. After near of a year of this and 2 phones later I was tired of it rebooting. Let alone the poor 4G connectivity (512kbps). After countless minutes on teh phone with AT&T tech support (insert snide remarks here). AT&T in all of their wisdom decided to send me a new phone.
So come Tuesday next week I will no longer be an active part of the Skyrocket arena here, as they are giving me a brand new Galaxy S III, AND I get to keep (for playing with) the Skyrocket I currently have. It only cost me 45 minutes on the phone, as well as a new 2 year contract.
However if your having the same issues I have encountered, and have gone through all steps that AT&T requires, and the steps such as cleaning out the power button / volume buttons, then your series Skyrocket may be another of the affected series that has an affected CPU.
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I'm posting here on behalf of a friend because I've tried everything I think I can do to help, but to no avail. I'll try to make this quick.
My friend bought a Galaxy Nexus LTE in December and it worked great for a few weeks, until the vibrator in the phone broke - he took it to a VZW store and they replaced it for him.
Upon receiving the replacement phone, he was having trouble with LTE staying connected. It would continuously drop and instead of falling back to 3G, it says he has no signal - signal indicator in settings displays a red bar (i.e. no coverage).
He took it back to VZW and they tried his SIM card in an employees phone - same issue happened to that phone. They then tried his SIM in a new phone off the shelf, same thing happened again.
Verizon is saying it's an issue with something at the account level, but I've encouraged him to go in and complain until they give him another replacement, just in case. However, it's very odd that his SIM card in three different GNex devices produces the same issue, even though his first one worked great. They have said that a future software update would fix this.
The other day I installed the leaked 4.0.4 update on his phone to see if the new radios would work, but the same issue kept happening. So I reverted him back to 4.0.2 so he could take his phone back to Verizon and beg for another replacement. Unfortunately I forgot to re-lock his phone so I still have to do that before he takes it in.
Has anyone ever heard of this before? It seems so odd that his SIM card would do this, but I still think that Verizon owes him another replacement device since he has a phone that isn't working like it should. He's getting a big discount on his family plan but he'd prefer to have LTE on his new phone.
I would love your thoughts - this just doesn't make sense to us. Any suggestions other than replacing the phone again? It sounds like VZW doesn't want to do that for him so it might be easier to fix it another way.
Can't speak for Verizon itself, but I have been through several SIM cards now on Telstra. Same issue, all of a sudden they are unable to pick up signal at all. Seems the pre-paid cards are more susceptible.
I'd ask for a replacement SIM, as opposed to a replacement phone as it's been proved the issue exists on multiple handsets already. If a new SIM doesn't alleviate the issue, the VZW rep may be right in that it is at the account level.
Good luck!
I currently have a 4G Verizon xyboard that is going back to Motorola for the 2nd time in 2 weeks. Bought it the end of March. You guessed it - I'm not happy with the quality since this will be the second repair and it's not like I've thrown it around. On the other hand, I love the 8.2 size and when it works, it's a nice tablet. But that's the hitch "when it works", which is not a lot these days.
It started with charging and lockup issues which were repaired, and now it won't stay connected either to wifi or VZW on a consistent basis (as in, sit in one place, get connected with good signal, don't move, wait 2 minutes, lose signal). And since I bought it because of the VZW coverage, I'm paying for a data plan I can't even use.
So, I'm getting prepared here - if by some chance, mine fails a third time, I'm changing xooms. Given the love that the original Xoom still has on here and from Google, I'm going to try and get a model that will upgrade, which probably means ebay or craigslist even though mine should still be covered under warranty.
Which xoom do I want - I see version numbers all over the place and I'm confused. For example, I think there was a thread about the 'original' 3G xoom being upgraded to 4G through Motorola? So which model is/was that? If you have one of those models, does the 3G/4G service work well for you? Is there a different model I should look for?
Thanks in advance - any useful advice would be appreciated!
Forgive my ignorance, but I seem to be having the problems of not having consistent 4G. And slow 4G/3G transitions, as well as poor battery as a result.
I have also gotten the No mobile network, no sim, and roaming network notifications.
It seems like many are having these problems, yet people who report them seem to say it occured after flashing some ROM/Kernel (idk).
My phone is stock. Im wondering if its happening to other users who have not done any funny business.
Ironically I was holding off on rooting and rom'ing to avoid these little initial bugs
verizontb said:
Forgive my ignorance, but I seem to be having the problems of not having consistent 4G. And slow 4G/3G transitions, as well as poor battery as a result.
I have also gotten the No mobile network, no sim, and roaming network notifications.
It seems like many are having these problems, yet people who report them seem to say it occured after flashing some ROM/Kernel (idk).
My phone is stock. Im wondering if its happening to other users who have not done any funny business.
Ironically I was holding off on rooting and rom'ing to avoid these little initial bugs
Click to expand...
Click to collapse
I was in same boat as you. I was holding off rooting and flashing roms to make sure my device was functioning correctly in stock form. Unfortunately it was not, and I was experiencing all of the issues you are facing on my SECOND gs3. I had replaced the first one for a loose home button, and ended up receiving a new device with more issues than the previous one.
I called up tech support last night, and listed all of the issues you just listed and the tech said those are all hardware issues so I'll have to send you another. I obviously haven't received the third phone yet, but I can tell you I was not experiencing these issues on my first one.
Kreeker said:
I was in same boat as you. I was holding off rooting and flashing roms to make sure my device was functioning correctly in stock form. Unfortunately it was not, and I was experiencing all of the issues you are facing on my SECOND gs3. I had replaced the first one for a loose home button, and ended up receiving a new device with more issues than the previous one.
I called up tech support last night, and listed all of the issues you just listed and the tech said those are all hardware issues so I'll have to send you another. I obviously haven't received the third phone yet, but I can tell you I was not experiencing these issues on my first one.
Click to expand...
Click to collapse
I should probably further elaborate and say that I was in Florida for the first week I had my device and the reception there was very good, and I never lost 4G, and was getting almost 35hours of battery when I am lucky to get 10 here. No major app battery draw, just signal...
So that leads me to believe that it is the network, which is a little weaker where I am now, is causing the phone to jump unecessarily in and out of 4G and drawing too much battery.
It's either that, or my phone stopped working properly after a week, which seems less likely.
I don't think it's less likely as a few have reported after a couple of weeks of fantastic service, the phone's data connection has plummeted.
I'm on my second device. Both devices had the same problem. 3g dropped to 1x dropped to no signal. Finding the signal when in a known good signal area took foreverrrr. I haven't seen 4g yet with this phone so I cannot comment there.
I've struggled with VZW to replace my phone. They're now looking at the network for errors, or something. I've taken matters into my own hands- rooted and rom'd the phone with Synergy and it has helped immensely.
Waiting for VZW or Samsung to fix it, I don't think, is a great idea. If you wanted a device that worked correctly out of the box, your chances may be higher with a phone from a different manufacturer. I don't recommend Motorola because of their stance on locked bootloaders but the radio in those things is fantastic.
So you think my phone is defective?
I have my doubts... I see lots of people complaining about so many things and there first reaction is to exchange the phone... they then end up with other problems because they meticulously scrutinize every little detail.
I also don't want to return my phone because I got a bodyguardz carbon fiber kit and screen protector and its applied perfectly! =) No bubbles or haze!
I understand... Gotta weigh it out for yourself.
I personally don't think there's anything wrong with scrutinizing a device you paid any amount of money for. It's yours. If its flawed, get another.
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My phone is in stock and right now I'm not trying to root the phone because I know lte is not perfect right now so I don't wanna do anything that will mess up the phone.
Sent from my sprint galaxy s 3, finally have lte
Wut?
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I am currently on my 3rd Samsung s6 active in less then 2 months. My problem is the phones work fine for about 2-3 weeks then just out of the blue it drops the network. The only way I know to get the network back is to restart the phone. The problem occurs nearly every 12 hours and progresses an hour later each day. I don't have hardly any apps installed and I didn't do anything prior to the problem happening. I did notice this last time it happened the signal strength on the sim card under Sim Status was reading -51dbm when it's usually reading around -100dbm or so. My carrier is AT&T and they had me replace the sim card once with the first phone. We've been with AT&T for nearly 20 years with no problems. I have 4 other phones on my plan with 2 of them being smart phones & both Samsungs but different models and they have no problems. The way it's acting makes me think it's more of a software issue then a hardware problem. Does anyone have any ideas or suggestions? Is there any type of "event log" I can look at to see if something changed when this began?
Thank you in advance for any help.
Received my 4th PHONE yesterday and tonight it has already dropped the network!! AT&T says they can only replace the problem phone with the same model so according to the last guy I talked to a different model is out of the question. I call BS on that, I am totally fed up with this crappy phone and after nearly 20years of being at&t's customer I am getting fed up with this runaround as well. Perhaps it's time to switch carriers. For all of you that actually read my post, thank you for at least looking at it. Since no one had any suggestions I'm done. Considered this post closed, thanks.
@MikeChannon OP considers this thread closed.
Hey guys,
I recently got an LG G5 last month. The phone was running pretty darn well until about a week and a half ago. Before I go into detail about my problem, I would like to point out that this is the 3rd 4G phone I've ever had through Verizon, but this is the FIRST time I've encountered this issue.
Anyway, on to the issue. My data signal is dropping TREMENDOUSLY. In areas where I used to have a moderately weak 4G signal I'm now dropping all the way to 1X or no signal whatsoever. The troubleshooting I've performed consists of the following:
1) Rebooting the phone
2) Toggling mobile data off and back on
3) Toggling airplane mode on and back off
4) Experimenting with different network types (Global and CDMA/LTE)
5) Booting into safe mode to see if any 3rd party apps are causing the problem
6) Taking the SIM card out and putting it back in
7) Replacing the SIM card altogether
The only one of these techniques that showed promise was replacing the SIM card. The phone seemed to work well for a few hours, but later in the evening it went back to it's old problems.
I've searched online for this issue, and I've seen several other cases of this with no real solution. Here is a list of links to other people's complaints:
(The first 2 links are for the Verizon variant, the last 2 links are regarding G5's from other carriers)
https://www.reddit.com/r/lgg5/comments/4n6wdt/my_verizon_lg_g5_keeps_dropping_calls_doesnt_stay/
http://www.timothyhoogland.com/2016...-like-new-devices-more-like-russian-roulette/
https://community.ee.co.uk/t5/Andro...or-7-times-a-day-dramatically-low/td-p/428099
https://support.t-mobile.com/thread/131390?start=0&tstart=0
Anyway, Verizon tech support is pretty much useless. When standard troubleshooting doesn't work, they typically have two final "troubleshooting" techniques: 1) Factory data reset 2) Warranty replacement
I refuse to do a factory data reset because out of all the phones I've ever owned, a factory data reset has never served as a permanent solution, EVER. Occasionally, it might fix the problem for a short period of time, but it inevitably goes back to it's old problems. Not to mention, it's such a pain to get my phone set back up the way I like it after the reset.
The warranty replacement seems like a waste of time too because of other people having the same issue. It sounds more like a problem with phone design rather than my specific device.
Anyway, do you guys have any troubleshooting suggestions? Have any of you experienced the same thing? If you have experienced it, PLEASE call Verizon tech support at least once a day and report the issue. It's currently not categorized as a "known issue" because it's not received enough "hits". However, once enough people report the same issue enough times, Verizon deems it as a "known issue", and they get off their butts to find a solution to the problem. We need a ton of people to complain about this.
I have what sounds like a connected issue.
Mine started off by going into global mode then would loose data connectivity. So figuring there was something wrong with the phone but also figuring there was an easy walk around (even though it was a pain in the butt that shouldn't happen) I made a shortcut to take me straight into System Select so I could change it back to CDMA/LTE. This worked for a while. Then the phone started doing the same thing; no network connectivity at all, even while being on CDMA/LTE. So what I ended up having to do there was go to into System Select change to Global wait for a couple of seconds then change it back to CDMA/LTE. This would fix it for a couple of days. I think at that point the phone decided it was being too easy on me because next, it started doing this to me every day. Frustration level went way up! But, the phone wasn't quite finished with me yet. Now that it was doing it once a day it started loosing signal bad enough that it started to miss SMS and Phone calls as well. This was pretty much the last straw. I waded through Verizon's level 1 tech support and was then forwarded to level 2. Surprisingly enough, level 1 did more than level 2. At the end of level 2, I was referred to LG's tech support. LG's guys were a joke. They had me do a Factory Restore, that was it. He had me do that and said if it didn't work go back to Verizon. So back to Verizon I went. They sent me a new (read factory refurbished phone) to replace my phone that I had purchased brand new. The "new" phone worked great for a few days then it started doing the switching to global thing again. So far it's stayed there for about a month now.
Long story short on my experience: Everywhere I went they said, "I've searched all over the net and I can't see anybody else having this issue." You need to contact Verizon and wade through their inept tech support. If you don't they'll never know the phone has an issue. I tried a bunch of stuff myself, including switching the SIM card. The only thing I haven't done is drop a new battery into the phone, which I'm still considering doing. But if they think it's just me they aren't going to care. They need to know there are more than one of their customers with this issue!