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Dont Buy In Expansys Much Bad Support!!!!!!!!
why? Please expand and tell us your experience....
dontbuyexpansys said:
Dont Buy In Expansys Much Bad Support!!!!!!!!
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Click to collapse
Odd?
I have bought a number of items from them and had no problems?
Hard to comment when you dont expand (pardon the pun) on your experience
I too have purchased from them and find them very helpful.
When i asked if the phone could be delivered to my work address if it was early or home address if it was late, it unexpectedly did come to my work address!
Very happy!
Expansys technical support
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process. Very few "voluntary" support staff respond to enquiries on their forum and it takes a long time for the answer to really help you. But from what I read here HTC is not much better otherwise we would not need the help of all you guys.
wovens said:
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process.
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Click to collapse
Unfortunately they are "learning" the wrong way, i.e. in favour of profit over users. MWg support is a prime example - when they first launched their own products under the Ubiquio brand there was regular dialogue on the forums between customers, the Expansys/Ubiquio product managers, and even the TFW engineers, as well as actively developed firmware. Since the move to MWg, that's pretty much all dried up, and the whole of eXpansys' official forum support is done by one, very busy, employee (in addition to a few volunteer helpers who answer general questions).
On the other hand, that's still a lot more than you get from most other on-line retailers.
I use eXpansys sometimes for small purchases. Never had a problem.
It seems though from various things I've heard they are very good when everything is going right. When something goes wrong however....oh dear!
Just some random person with a grudge trying to take down a company. Woooohooooo! You fail!
I have purchased several items from them with no problems - they bent over backwards to get my diamond to me before i went on hols
Not the best
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
jolley_small said:
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
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You never get response from them, thats my experience too.
You get less information how things will get handled when you deal with Expansys.
Good or bad, have seen other companies who take customer care serious.
Thats the point.
My first order went perfect from them, my next one was not what i did order. then the **** begins.
Hello guys,
this is my first post on this forum and I hope it doesn't sound to agressive.
So, here goes:
I bought a HTC Touch Cruise that was locked on the RO Vodafone network. Before finding out about this great forum and all of you guys I ordered and paid, stupid me, ~30 euros for an unlock code from deblocage-htc.com
I sent them the correct imei, and the money via paypal and the next day i received my unlock code.
I inserted a sim card from the telecom company i work with and it asked for the unlock code, so i entered the code and... surprise: INVALID CODE.
I sent an email back to the site owners (that was 7 days ago) and asked them to help me solve my problem.
7 days have passed and still no answer, although I sent several other emails.
I filed a claim on paypal and the guy managed to send evidence that he is ok in only 2 MINUTES, but still doesn't find time to answer my emails.
This was the first time (and definitely the last one) I tried the easy way and I ended up with a "fat lip"
I managed to unlock my phone by miself today thanks to the nice utilities and the very explicit guide provided by Olinex (hope I remembered it right), so i promise i'll make a donation to you this week.
What I'm pissed about are not the money, but the fact that they didn't even bother to answer my emails.
PS.
My lawyer would love to know their real name and address, as I record each and every online purchase I make, and print screens with all the terms and conditions.
Hopefully the guys in the IT dept in my company will manage to provide me with the information I need.
I apologize again if this post doesn't belong here, but in a moment of stupidity (this was my first windows mobile phone and I didn't have any patience) i've been scammed for the first time in my life...
PS 2
Pardon my english, but I'm not native.
Did anyone else encounter the same problem?
We at XDA are sorry to hear that happen to you and pray that you get your funds back, but still this is not the place to discuss these issues. Hope you understand. I will keep this thread locked till someone can PM me if they have any information to share with you, then I'll open it again
Moreover within an hour, looks like no one else faced this problem
This is just to clean the forums clean so everyone can get the information that they seek regarding devices and ROMs and likes
Thank you
Hi Everyone,
Regarding my recent thread about Asus Support, I received a PM from someone with a user account name "Asus_USA".
Is this guy legit? Anyone can make an account named "Dell_USA", "Moto_USA", or "Asus_USA" and claim they represent the company.
He told me he could get me a replacement unit, not to send the RMA, and that he represented the North America division. This just seems fishy considering I am sending this to a USA address in Cali.
The account also has 0 posts which concerns me as well.
Has anyone else heard from this account? Is he/she legit?
EtherBoo said:
Hi Everyone,
Regarding my recent thread about Asus Support, I received a PM from someone with a user account name "Asus_USA".
Is this guy legit? Anyone can make an account named "Dell_USA", "Moto_USA", or "Asus_USA" and claim they represent the company.
He told me he could get me a replacement unit, not to send the RMA, and that he represented the North America division. This just seems fishy considering I am sending this to a USA address in Cali.
The account also has 0 posts which concerns me as well.
Has anyone else heard from this account? Is he/she legit?
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Click to collapse
Yeah, that's Hai. He's legit and very helpful and professional. I worked with him on my RMA. If you are concerned, he is more than happy to send an e-mail to you through the normal Asus e-mail. I had the same concern when he contacted me via PM at first.
that does seem really fishy, but if what the guy stated above is true then go for it.
Make sure you ask for an official email and some other type of verification.
hes legit, he's helped a bunch of people.
If it's all above board then it's good to see Asus taking an interest, I wonder how many other manufacturers do the same for their products.
Sent from my HTC Desire
It's refreshing and surprising that you had an issue and the company contacted you before you contacted them. I just don't think people are really used to that.
I'm awaiting my third transformer after sending the first two back for more-than-minor light bleed issues.
If this third one doesn't work...I'm comin after you Mr. Asus man! (for help!)
walkamongus said:
I'm awaiting my third transformer after sending the first two back for more-than-minor light bleed issues.
If this third one doesn't work...I'm comin after you Mr. Asus man! (for help!)
Click to expand...
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I'm using my third one too. I love the experience on the device, but some of its apparent issues, specially one with the speakers.
I'm also going after this guy, if the third one gets messed up too
I'm impressed they have a guy on this forum! I"m also impressed with my Eee Pad, the fact this ig got such an early update to 3.1 and the overall design and use of this device.
The only concern I have is after the update to 3.1 when I powered it down for the night and woke up in the morning, it was awake and receiving emails; later when reading an article online, it suddenly rebooted for no reason. I'm hopin this activity does not keep up.
someone tell the Hai guy to have Asus use thicker copper paint next time...mine's starting to fleck off.
Dear MrGreg,
I bought Roam Control back on July 31, 2012 and it worked fine for a while. Now that I have updated to a new Rom it won't accept the license. Can you please respond with a solution? I have emailed your support 4 times in the last month with no response. I have called with no response. I have sent you a PM with no response!!!!
What kind of customer service is this!!!!
I have read several threads and apparently this developer does not bother to respond to anyone's questions or problems!!
He's got your money....
Sent from my Nexus 7 using Tapatalk 2
AMoosa said:
He's got your money....
Sent from my Nexus 7 using Tapatalk 2
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Typical answer from a Wanker Troll!!!
I have to agree. I wrote several emails regarding the application no longer working for the GNex on 4.1.1. I offered to get logs and assist in anyway possible. I received no response and now the only way to get it to work is to set it as an HTC Rooted Device. That being said. I don't mind the having to use a work around and honestly don't mind that it didn't work. I used it on an epic touch for a long time before the GNex and I feel I got my money worth. But what bothers me is I didn't even get an email back. If I would have gotten an email saying "I'm working on it" I would have been pleased. So I think that he is lacking in the customer service area.
Anybody ever get a response. i have not had a response to 5 emails asking about retrieving my license key.
There was an update to Roam Control either today or yesterday, but it doesn't look like much of anything was actually updated.
Your not alone! The support unfortunatly continues to suck. Many emails, and no answer. They seem to be aware there is a problem, and are unwilling to help. Taking money, knowing the product won't work , is considered fraud, last time I checked ??????
Emailed few weeks ago because my confirmation isn't working so I can't get into the app itself. No reply yet. Just horrible customer service.
All development which creates a unique and functional app is needed. Android needs more talented folks like the developer of this app. That said, if the developer cannot support their [paying] users, we as a community may actually be getting the short end of the stick. You do everything you know how to get in touch with them and get ignored. It's boot manager for dual booting roms from sd slots all over again. Still selling the app and getting every dollar that can be had whilst abandoning their consumer base and ignoring tueor support threads. It's unfortunate that this kind of behavior is rewarded. If I allowed my company to ignore customers who needed support I would soon find my company losing customers faster than getting new ones since people would spread the word
Hi There,
I'd like to share my experience buying an iMito QX1 from Geekbuying.com - not for the sake of flaming, but really to help fellow community members avoid lost money and unnecessary heartache.
I purchased the item in June - and have yet to see a refund for a defective product.
It took forever to arrive - and upon arrival was basically DOA. It worked very briefly, in which time I couldn't find sufficient information online to try and flash the new firmware to get it to work properly (the Geekbuying forum information is very minimal, to say the least, and the response rate is very slow), and upon pulling out to try and refresh and reconnect, it stopped working entirely. I connected it to numerous tvs and devices, to no avail - signal has been lost.
This is a known issue that many people have posted about - and Geekbuying.com have completely ignored. See these threads:
http://www.freaktab.com/showthread.php?2539-imito-mx1-no-signal-to-tv
http://www.freaktab.com/showthread.php?4053-Imito-MX2-black-screen
http://www.freaktab.com/showthread.php?3447-Imito-MX1-doesn-t-work-gt-Black-Screen-No-signal
After reaching out to Geekbuying and explaining everything - and everything we tried technically - they initially were willing (supposedly) to provide a refund or alternate device (we asked for a refund), and asked us to fill out forms that they never provided us with, and since then have been stalling, evading, and unhelpful.
Below is the chat I had with their operator today, where they once again have evaded and chosen to be unhelpful:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Moni has joined the chat.
10:31:43 AM
Hello
10:32:28 AM
Any one there?
10:34:02 AM
Moni?
Moni10:35:08 AM
yes
10:35:08 AM
here
10:35:39 AM
What can I do for you?
tzvika10:38:29 AM
its about a product I purchased from you
10:38:44 AM
order#3056416
10:39:55 AM
The item received was defective - and we've been in back and forth with your customer service (or lack thereof) for some time now - and we would like this resolved immediately
10:39:59 AM
we want a refund
10:42:55 AM
please
Moni10:46:32 AM
ok
10:46:33 AM
ok
10:46:51 AM
how do you want to solve it?
tzvika10:47:42 AM
I want you to give me all the details on how and where to send it back and when I will see my refund
10:57:50 AM
Why are you not answering?!
10:58:10 AM
I cant spend my whole day here and you never reply to emails. This is the worst customer service ever.
10:58:51 AM
Listen we have done everything we have been told and the item doesn't work.
10:59:00 AM
I will be sure to post about this in all of the forums that I've been a member of
10:59:17 AM
XDA, Android Central, Phandroid, Modaco and more
Moni10:59:22 AM
i will reply you later by email
tzvika10:59:22 AM
this is unacceptable
11:00:07 AM
This is what you said the last time a month ago!!!! and the item is still not working and I got no refund.
11:00:18 AM
I want to know now what you will do
11:00:40 AM
last email I sent you was a week ago and you still did not reply!!!
11:00:54 AM
why do you think I believe you when you say you will reply by email??
11:01:25 AM
I just want to send it back, get my money back and forget about this whole thing.
Operator Moni has left the chat.
The chat is ended.
I am sharing my experience, in order to ensure others don't go through the same, and to share my experience purchasing the iMito QX1 - which on paper is supposed to be an awesome device, but falls short in execution.
Good luck.
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
pckarma112 said:
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
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Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app
shar1r said:
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app[/QUOT
It seems difficult to get money back as the address the post on their website are not detailed. I am in Shenzhen and I don't think I can find the right place.
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All you have to do is dispute with your credit card/bank company. Let them take care of it and save you the hassle.
Sent from my SPH-L900 using Tapatalk 4 Beta
Quick Update
The email we were promised obviously never arrived.
We have resigned ourselves to the fact that we will likely not be seeing our money back. For all future buyers - Paypal ONLY.
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
quincyquinn said:
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
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No, I don't know anyone there. I'll try that - thanks. (Is there any specific way I can reach out to him? Is he on XDA? Facebook? There's a general email address at geekbuying, and I'm not sure how I can get him specifically to deal with my issue).
Register over there then private message geekbuying member hope this helps
Sent from my Motorola RAZRi
Amazing such issue's were had.
I also bought my QX1 from Geekbuying however I ordered via Amazon (bundle pack with external antenna & Cat 5 USB adaptor)..
My order was received 4 days later (via USPS).
The unit works great & still no issue's on my end with my unit.
Also bought an airmouse from them (via Amazon again) & received that the day before last (2 days after order)..
Long of the short of all of this is I wouldn't put such hate towards one posting that's seen..
As I've had no issue's on my end once so ever..
Just stating my $0.03....
Shame about the issue's though as the QX1 really is I nice little device (however deva support is still very limited)..
My experience with imito qx1 is also positive. Bought it on geekbuying.com and was aware that shipping last LONG. Got it and it works like a charm. Had same issues in the beginning but flashed it with Finless 1.5 ROM form freaktab.com and it works great. That was a good decision.
I was able to RMA my CX-919 to geekbuying for just return shipping $8.
They asked for a youtube video of it not working!
Took two months but the new device works great.