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I have noticed a major heating sometimes when making a phonecall, and I mean it becomes really hot...
Im not using the GPS what seems to be causing overheating to some users.
also please post your radioversion etc if you have this type of problems...
Make sure you don't hold the phone near where the battery is. If you look at the manual you will be exposed to dangerously high radiation levels! If you cover it with your finger or hand the phone module goes into high power mode which could account for the heat problem.
Well yes I did some investigating and it does not happen always. I think it could be happening when taking a phone call after charging. By this I don’t mean it’s hot when unplugging the device, it keeps getting hotter and hotter while speaking.
topspeclt said:
Make sure you don't hold the phone near where the battery is. If you look at the manual you will be exposed to dangerously high radiation levels! If you cover it with your finger or hand the phone module goes into high power mode which could account for the heat problem.
Click to expand...
Click to collapse
What, my package and manual are put away. Sorry, I didn’t understand 100%, where I can’t place my finger exactly?
I looked at the manual and did not find anything unusual… What did you mean?
There is a wiki nearby, with links to the on-line manuals
(the part below the battery is where the antenna is )
Ok now that you said antenna I found the part from the manual, if you look at the previous post he says only don’t hold your finger near the battery…. The battery is ½ of the phone…
But seriously am I the only one that thinks this is TOTALLY crazy that if you hold your phone normally from the bottom half you will be exposed to DANGEROUS LEVELS OF RADIATION??? I have had mobiles for 15 years and this is the first one that cant be held in your hand without looking how you hold it…
Are others also experiencing overheating sometimes?
Yep, I said 'battery' - if you look at the picture in the manual (page 10 - see attachment below). The danger zone is bottom 1/3 of the back surface area.
As far as i'm concerned this device should not have had certification and approval for use because NORMAL handling includes the bottom part of the phone. They expect you to be at least 1.5cm away from it too so in practical terms it is extremely difficult and inconvenient to hold. If you hold the top part your palm will cover or get near the bottom anyway so their constraint is ridiculous.
I wasn't aware of this when I first used the phone and I remember my fingers getting hot with a sharp pain.
This device should therefore NOT have safety approval because the context of operation does not include normal and reasonable handling.
So you have to ask yourself: is the HTC Touch Pro worth getting cancer over?
Yes I found that page after I searched the manual "antenna"... That just sounds crazy to me...
But still I don’t know did the SERIOUS overheating I had resulted from that. I couldn’t replicate it... It could be it was caused by the charging before I answered.
I have to pay more attention to that, because I think I had it happen before also.
excuse me, topspeclt, but if you are that worried, why do you use a mobile phone
The top of the phone got really hot. The steel around the camera lens was so hot I could not keep my finger over it… I don’t know, am I the only one experiencing this type of behaviour?
karloe said:
excuse me, topspeclt, but if you are that worried, why do you use a mobile phone
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Click to collapse
I used a Nokia N73 prior to this and no probs. So I'm in for a little dosage. But the handling contraint with the TP is a joke. I end up using the headset now because I can't maintain the ridiculous holding position without receiving hazardous SAR levels.
My observation is one that affects ALL users of the HTC TP and not necessarily other brands.
Had I known this BEFORE I bought the HTC TP I would have skipped it. Damn good for nothing 'Reviewers'.
Loco5150 said:
The top of the phone got really hot. The steel around the camera lens was so hot I could not keep my finger over it… I don’t know, am I the only one experiencing this type of behaviour?
Click to expand...
Click to collapse
That doesn't sound right at all. My TP doesn't get that hot. You might want to swap it (if you can) or call HTC support.
I have to duplicate it and see when exactly it happens…
I’ve noticed it happening few times, but didn’t pay that much attention to it because I use the HF when I’m not home. I started to use that a year ago when there was more talk about the radiation. I talk about 2hrs a day, so the tumours are probably on their way already. Its much more convenient anyway to use the HF.
I got full warranty so I will chance the device when I have confirmed this.
I have to say also that I came from Kaiser WAY too soon… I should have given the real cooks and wizards of XDA few months to find and fix the major bugs for HTC (mind you, they are doing it for FREE to them). I just got a too good of a deal; I got this device almost for the price of my old Kaiser.
No one is experiencing heating around the camera flash/lens area when talking?
Plase confirm so I know do I need to return the device.
I have the same problem sometimes. But it is not conected to making phonecalls. I expreienced this temperture phenomen while browsig the web (wifi) and I think some other situations.
I'll keep an eye on that problem and let you know when it happens again.
I had this problem with my xda orbit 2 as well (when using tomtom while the phoen was plugged in for chargching)
Loco5150 said:
The top of the phone got really hot. The steel around the camera lens was so hot I could not keep my finger over it… I don’t know, am I the only one experiencing this type of behaviour?
Click to expand...
Click to collapse
Perhaps a visit to HTC service centre?
I haven't had this extreme heating yet.
The TP becomes warm while charging, GPS use, Wifi, and even calls, but not to that extend that you can burn your fingers on the lense area.
I think your TP has a hardware problem.
Loco5150 said:
No one is experiencing heating around the camera flash/lens area when talking?
Plase confirm so I know do I need to return the device.
Click to expand...
Click to collapse
My first TP have battery problem and really heat up at the camera metal area when using call/apps. I got a replacement and the new unit don't heat up so fast or so much.
First of all, I don't think that you can possibly expose yourself to any dangerous levels of radiation, no matter how you hold your TP. The SAR tests are done anyway with maximum transmit power, so if you hold your phone from the bottom part and so impair the reception the phone gets, you can only get the official specified SAR levels at most. It does increase battery usage (hence not recommended), as the phone needs to use more transmit power, but the SAR levels are definitely safe - always at or below spec. The design were the phone antenna is at the bottom of the phone is actually very advantageous from SAR point of view, because the antenna element is further away from your brain --> less radiation. However, I do agree that for best reception (holding the phone from the upper part) the handling of the phone is a bit awkward. HTC probably just put the "dangerous levels of radiation" warning there to keep off any possible Americans waiting to sue their a**
Also, looking at the back part of my TP, it seems that the Wifi and GPS antennas are at the top of the phone, so getting hot around the camera lens/upper area while using these features should be expected. Again, I think this is actually quite a good setup, as the phone and wifi/gps antennas are as far away from each other as possible, thus interference between different antennas is kept minimal.
Oh yeah, and you should definitely not burn your fingers on your phone, there's something wrong if you really did (it can get quite warm, but not that hot).
Just my 0.02
My TP aint that warm, but it does get a little warm when playing games but not hot, only a bit warm.
Time to put fans into mobile phones
Hi friends,
Here i have one problem.....
I purchased HTC diamond 1 week ago, i'm facing here one problem, my phone was getting hot and hot. For just 5 to 10 min playing of video or audio or running any application my phone was getting hot, i feel like my hand was burning why so, is there any solution for it........?
HI
Is it CDMA or GSM diamond?
Becuase I face the same problem in CDMA Diamond
HI
Is it CDMA or GSM diamond?
Becuase I face the same problem in CDMA Diamond
I have the same prob, i have GSM EU version quadband.
This is a known issue with all diamonds. From what I know, there is no solution.
It's the processor which gets hot, playing music, watching video, surfing the net. Unless you get heat related problems, it's not really a problem.
Remember fellass:
Theres a bunch of stuff going under the hood and in a very very small space(we all know the Diamond is the smallest device around) It is a pretty big processor and a VGA res (double to most phone on the market now a days) plus the stuff we are running now a days is very demanding, accompanied by the multitasking we take for granted.
So heat is the natural opposed effect to all the computing that goes on in that small space. (ever walked in a server room, its hooottt.)
PS:is this the correct section for this question?
You forgot the battery Lol..
Regards,
Carty..
Hi, I got the same message but worth than yours. Whenever it's hot, its screen even though can not be aligned, means it shifts to left or right. I am still seeking help on this forum.
p.s.: any solution for this matter, please let me know. Thanks.
The heat for me has dissipated since my search for a balanced ROM and Radio. I use the word balance to illustrate that not all Roms/Radio's behave equally as far as performance is concern and the same goes when it comes to heat.
Generally yes, Diamonds will get a bit warm but no where near as warm as mine used to get when I first got it. I've flashed quite a bit to get to where I am.
Now, at best, it just get's a little warm.
A few days ago I noticed my Sensation (stock ROM, Anker battery) heating up whenever I use the phone (for browsing, SMS, games, etc).
It's the lower part of the phone, especially the front where the touch buttons are. Sometimes it gets very hot, though never sufficiently hot to feel like my hand is burning.
I've checked the battery manually and it is cold, so it's not the battery. The screen is normal temperature also.
Anyone else notice something similar? Anyone know of possible cause?
Yeap I have the same trouble... Mainly it's get hot after 15 20 min countinues use...
Any cure yet...or any suggestions plz
Sent from my HTC Sensation Z710e using XDA App
same problem
Probably the CPU.
send it back to HTC under warranty, Since mine came back it hardly heats up unless i cain it..
Change roms
gugi_sat said:
Yeap I have the same trouble... Mainly it's get hot after 15 20 min countinues use...
Any cure yet...or any suggestions plz
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
I really dont think it can be resolved with undervolting etc on any kernel, pretty sure its a hardware design flaw.. my first sensation died on charge over night as stock... I had reported it about getting hot while sitting in my pocket.. the wonderful HTC rep said uninstall all apps.. the day it died it was stock and had no installed apps.. prior to that, looking at the logcat seemed to be pretty uneventful... top command showed nothing unusual cpu wise since getting my new main board it got hot once... when i ran cf bench with mikes rev rom... apart from that its perfect.
unless.... the new dual core kernels are stopping a part of the cpu die getting hot due to both cores being implemented correctly... I could go back to stock and see but thats not fun
manuelkuhs said:
A few days ago I noticed my Sensation (stock ROM, Anker battery) heating up whenever I use the phone (for browsing, SMS, games, etc). Anyone know of possible cause?
Click to expand...
Click to collapse
CPU + Radio + wifi + GPS = heat. The more you use the faster it heats up and hotter it gets. The CPU is in the front bottom.
The Anker has a bogus temp sensor, so the phone won't report battery temp correctly.
Sent from my Energy ROM Sensation.
Mine used to do this followed by rapid battery drain but ever since it went for a swim (and spent a week in a bowl of rice) it stays cool and battery life has increased tremendously!
Sent from my HTC Sensation 4G using xda premium
Yes I have same problem with u last nite. But everything come back to normal after reboot
All of my devices have got pretty hot,this is the only one with dual core so i expected it.Nothing out of the ordinary really.Can your dual core computer run without its fan on the heatsink?!
Heat
I have the extact same problem, running Android Revolution 3.1.1. I currently have the Anker battery in but I will be changing back to the OEM tonight to do some stress test and check the temp.
I'll report back.
bonesy said:
All of my devices have got pretty hot,this is the only one with dual core so i expected it.Nothing out of the ordinary really.Can your dual core computer run without its fan on the heatsink?!
Click to expand...
Click to collapse
My quad core PC can, CPU temp increased by 6C to 42C when the fan died over the summer during a mini heatwave, which I thought was pretty impressive
Sensation is currently running at 43C having been charging and using wifi at max range.
haha imagine a first gen p4 running without a heatsink and fan, fried eggs anyone?
but on a more serious note they had to replace the main board on mine.... so even if this is is normal.. the phone should never fail due to this... and i know intel have had some issues with the architecture over the years and recalled some cpu's that melt... ya never know
Overheating
So I put my OEM battery back in my Sensation last night and I was still noticing the bottom of the screen get hot to the touch.
I checked the battery temp and it was 39.1c this felt hot in my hand and all I doing was browsing the web on 3G. I have emailed HTC support to see if this is normal but I have a feeling it maybe judging by all the posts on various forums about the sensation overheating.
I have also notice the same issue this morning whilst sending a long sms with not data connected the battery temp was reported 36.8c.
Should I be concerned about this?
Thanks
Nik
It is normal.
But every machine degrades coz of heat over a period of time.
Changing ROM can helps, I can feel the temperature difference.
Custom ROMs really helps, but you still get hot phone if you play your game over half an hour. I don't believe someone can play a game over 45 minutes, the battery could die by then.
Oh, dun let the battery completely die tough.
Thanks for the reply, it sets my mind at ease a bit.
I post the reply from HTC if I get one.
Nik
Sent from my HTC Sensation Z710e using XDA App
niklfc83 said:
Thanks for the reply, it sets my mind at ease a bit.
I post the reply from HTC if I get one.
Nik
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
lets see what they (HTC) say.... mine is getting hot anyway as mention before just as i get the temp by clicking the battery widget on home screen and its about 42c but its seems more warmer than it says ...nay way what you guys think that the max temp should be before it damage the phone...
thanx
reply
Hi Guys
Well I got a reply from HTC this morning and it seems the phone shouldn't be getting this hot. They have asked me to send it to them for repairs.
Dear nNik xxxxxxx
Thank you for your email regarding your HTC Sensation.
we can arrange for your phone to be repaired. We provide this service for our customers through our Repair Centre in the UK. Please read the following instructions carefully.
We can arrange for UPS to collect your device from any address in the UK, Ireland or any other EU country, from Monday to Friday, 13:00 to 17:00 except weekends and public holidays.
The current time-scale for the repair is 10 working days from when it arrives at the HTC Repair Centre.
If the fault is found not to be covered by the warranty then the repair will be chargeable and a quotation for the full cost of the repair will be emailed to you. Should you choose not to go ahead with the quote; a £20 fee (approx) will be charged for the return of the device in an un-repaired state. This covers the shipping, evaluation, testing of the handset and VAT. If you choose not to pay the quotation then the device will be disposed of after 30 days.
Physical damage and Wear & Tear in the device is not covered under the warranty, and the repair centre may decide that the repair will be chargeable if damage is found.
If evidence of water damage or liquid ingress is discovered then the device will not be repaired. We can either return the phone to you un-repaired (at no charge to yourself) or we can dispose of it for you. It is un-economical to repair liquid damaged phones as the cost to you may be more then the cost of purchasing a brand new phone.
For more information on the Warranty please visit our website at this link: http://www.htc.com/www/support/warranty.html
Please backup your data prior to sending the device to us (if possible.) HTC are not responsible for any loss of data that occurs as a result of the repair.
If the phone has been unlocked please provide a copy of the email or letter from the mobile operator that confirms this. Failure to do this could result in the phone being returned to you locked once again to the network.
By proceeding with the repair you agree to the terms and conditions of the repair service. If you would like more information please follow this link: http://service.europe.htc.com/terms&conditions.pdf
If you would like the phone collected sooner then please call our helpline on 08458900079 (within UK) or on +44 (0)1279 206906 (outside UK) to arrange your booking.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxxx
Sincerely,
Sid
HTC
stock s-on and send it back...
Hey guys,
for a few weeks now, my phone has been randomly shutting off at the slightest increase of load. Whether it be loading a YouTube video, playing the casual session of Cut the Rope (Does it count as casual when you complete all three parts with perfects everywhere in about two weeks?) and maybe Plants vs Zombies.
I've not seen similar symptoms on XDA, but who knows when it will hit the next person?
Now, I've searched quite a few forums, such as Android Central, but haven't found a thread similar to this.
I created this thread, in the hopes that it'll help some more people.
Read on if you think you have a bad battery.
Likely symptoms of a bad battery
Serial number starts with BD (Could it be short for BAD? Illuminati! Just kidding )
Phone randomly shuts off completely at the slightest increase of load
Phone refuses to power on again for a few minutes (Turning it back on usually causes it to shut off before/during boot)
The phone constantly looses signal
The phone gets extremely hot when not being used
I've had all of these symptoms and I can promise you it's a known problem.
What will happen if I don't change the battery?
Several things might happen if you don't change the battery:
The battery may explode (Leaving you with either a really big hole in your leg, or worse you might loose some bits and pieces.
The battery may leak and damage your phone irreparably.
The battery may leak and corrode your legs, clothes or what ever encloses the phone.
What can I do?
You can either go to a Samsung Repair Centre or go to your local retailer/provider.
They should cover this under warranty, no matter if the device is rooted or not.
If they don't, you CAN press charges/sue the company/provider.
Why? If they do not replace your battery, they may lead you to harm either by explosion or corrosion.
But that's a last-resort.
What I did, is following:
I called my provider (German Telekom, call them for free from your mobile in Germany under
Code:
2202
) and told them what is going on. They asked me what exactly is happening and got following response:
German Telekom Call Centre Agent said:
Oh, f*ck. Get to your nearest store and get that replaced immediately!
Click to expand...
Click to collapse
which is what I'm doing tomorrow.
You can always use this as a good excuse to buy one of those extended batteries, but why should you? The stock battery is pretty decent.
I'll update this thread when I'm back or on my way back home and let you guys know what exactly happened.
I hope this can help someone with these issues and I can help prevent loosing a leg, or worse, different bits and bobs.
If you're experiencing this problem, and you've done something similar, let others know below!
Edit: I had a Galaxy S III lying around. It's battery fits more or less snug and works as long as you have the back panel on the phone. I'm using it until I get to the store tomorrow.
Yeah....I had the battery problem on S4 about two months ago and Samsung confirm that it was a known issue and that about 30% of S4 battery might be affected. They replaced my battery without any question asked.
See link below as well:
http://www.trustedreviews.com/news/...lems-samsung-offers-free-battery-replacements
Part of the symptoms include swollen battery as well. My battery got swollen to a point that it started pushing my battery cover and the screen out. If you want to know that you have a swollen battery, put it on a desk and give it a spin. If it rolls (with the middle of the battery touching the desk) , then you have a defective battery and you should get it replaced at no cost.
Another symptom is that your battery could go from 100% charged to 0% (phone won't be able to start unless you connect a charger) during a reboot. It will then jumped to about 80% full after connecting your phone to a charger.
Beatsleigher said:
Hey guys,
Edit: I had a Galaxy S III lying around. It's battery fits more or less snug and works as long as you have the back panel on the phone. I'm using it until I get to the store tomorrow.
Click to expand...
Click to collapse
May I propose you to use the SEARCH button BEFORE you will start another thread?
I know it is painful, as you just have discovered America... sadly, you're the 1492nd person who did it in last week only.
possible search result, if you'd not be too lazy...
May I propose to read the thread?
It contains solutions and symptoms of a bad battery. And I was giving my personal experiences
Sent from my GT-I9505 using XDA Premium 4 mobile app
Beatsleigher said:
May I propose to read the thread?
It contains solutions and symptoms of a bad battery. And I was giving my personal experiences
Sent from my GT-I9505 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Symptoms: serial number of faulty batch; swithing off while showing different load state, heating, swollen battery.
Remedy: replace the battery. By purchasing, visiting the Samsung centre or calling the Samsung Customer Help in ANY country.
So, please, read the linked thread again. Take special attention on the posts: 1; 2; 9; 12; 17; 18; 28; 29; 33; 34; 36.
So far, you were unable to find the linked in my previous post thread, what gives some interesting picture about the ... ability of searching.
Symptoms: wrong as well, because typical for DB bad battery case symptom is that you cannot turn the phone on back again, no matter how long you would wait, without putting the phone to the charger. As well, phone was not going hot (above normal level) no matter, used or not.
Finally, the phone wasn't loosing signal more frequently than normal.
"What will happen section" :, your statement that bad BD series battery will leak, explode, cause the nuclear blast or whatever is unjustified, because the battery is swelling so badly that it would damage the screen much faster. ( further info here and here - I hope you will be able to find the appropriate posts by yourself. If not - please ask, I will help you if your parents are too busy).
Furthermore, so called solutions you tried to provide are ridiculous, as Samsung knows the problem with BD batteries and replaces it without single word, worldwide (examples from threads: Asia, Australia, Africa, Europe).
Last but not least: on the XDA, there is simple set of rules, where one of them states: DO NOT REPLICATE the posts and threads, USE the search button before posting and add your comment to the existing thread before starting a new one if the similar thread exists.
so far, your thread is the 4th related with officially called back by Samsung faulty BD series of batteries.
I don't see anything wrong with this thread and am leaving it open. It provides useful information, which is clearly outlined in the OP, and may cut down on future threads being opened about it.
Towle
Forum Moderator
OK it all started when the temperature where i lived dropped below 10 degrees Celsius and my Huawei P9 could not hold a charge for more than 30 min. when being outdoor.
I contacted Huawei about this issue and was told that was normal and a safety feature in my phone and i should use it out doors and keep it in a case and in my pocket.
Well thinking ok then this kinda beats the point of having the phone if i cannot use it out doors for 6-7 months a year and also no rely on have a phone to use for calls say should my son or some one else get in an incident where you would need to call for help or you wanted to call a taxi or just take a picture ..... i heard that some phone can do this now adays
So finally i convinced Huawei that the phone should be looked at by a repair shop that they used and i send it in and got the reply nothing wrong with the phone ... but it would still just die after being in my pocket and taking a 30 min walk.
So back to the repair shop it went, this time it came back with a message saying that they changed the main board of the phone ... Nope did not work and still the phone would just die after approx 30 min while in my pocket after a walk out side.
3rd. time back to the repair shop and the reply was, Nope nothing wrong with the phone and you just have a phone that you cannot use out doors in temperature below 0 degrees celsius
Well this kinda blows... so i have had the phone for about a year and i cannot use it out door on most of the year and ... BEEP*** so i wrote Huawei again and again to get them to find a solution for my problem
either they got tiered of my complaints or something else but all out of the blue Huawei wrote to me on facebook saying that well they are now aware of a battery issue on the Huawei P9 phone ... i cannot get the official information from them confirming this but will share the message i got from them on facebook "image attached to this post."
Translated from Danish to English it says:
There just came some news about the issue you're experiencing.
It turns out that there is a problem on some of Huawei's P9 models, as you describe it.
As I said, I have received a mail tomorrow that the problem can be solved by changing the battery.
I'm sorry that it has taken a long time to find - but we actually note the issues people write about and we'll send it on.
Sometimes it takes a little longer for Huawei's developer and test department to find the error.
Everything indicates that your phone should work exactly as desired if it changes the battery.
I would recommend telling Telenor or Care1 that it is a message from Huawei's technical department.
So in general i am not done with this case .... but i felt like this was information that might help anyone else in here that have the same issue with their Huawei P9 phone and dont know what to do about it, and could use this information that i have from Huawei via their facebook support.
Again my little "adventure with a phone i cannot use out doors" and Huawei support.
Small update:
Huawei here in Denmark cannot say witch models of the P9 that have this issue but they confirmed to me over the phone, that within the last 24 hours they did receive information in their support department here that there is an issue with some of the Huawei P9 batteries and where this will result in that some phones will shutdown when getting cold and this is also when in temperatures above 0 degrees celsius after short time of use, no matter the level of charge there is on the battery beforehand
so now for the 4th. time, my P9 is in for repairs .. Hope they get it right this time.
Bummer, man, no doubt. Hope you get it sorted soon.
I, on the other hand have no such issues. Temperatures here have been oscillating around 0 Celsius for about 2 months. I spend lots of time outdoors and the battery drain is just the same as it is indoors.
I had a similar problem. I was outdoors taking pictures of the first snow and keeping the phone all time out or in the outer pocket . It was about -3 Celsius and after two hours phone shut down displaying that battery was empty. When I went back indors, to warm, I switched the phone and the battery was still 65% full.
Later, I spent a weekend skiing, but keeping the phone under the jacket (pulling it out when needed), and didn't have problems with battery.
Same here. Went skiing and P9 will shut down due too cold, especially when the battery was lower than 50-60%.
To be honest I thought it was normal as the iPhone of a friend of mine behaved the same: it turned itself off due to the temperature (-10°C).
I managed to continue keep it alive by putting it under the jacket and not keeping it out too much while taking pictures.
I would not complain for -10 C, I think no phone will work. But my experience was on -3 C, I was with my wife and her older phone (with older battery) Galaxy worked just fine, even less charged than mine P9, under the similar conditions (holding in hand, taking pictures)
Its really common, mostly in iPhones and LG, but every device can behave like that in -10C conditions. Especially phones with metal backs that are not protected by user from such harsh environment(because if you live in such cold place cheap rubber case is useless).
I would not call it a major problem, especially when manual it self clearly say that minimum temperature that you can use phone is 0*C
But dont look at number it self, thermometer can show 0, but because of humidity of air, any electronic even at 0*C can behave like it is less than that.
And because metal body and getting phone out from pocket to cold air few times its a matter of minutes when the moisture will gather inside and phone will shutdown preventing from damaging it permanently.
I know that there are other things that could be stated as "major problems"
But i will however still say its somewhat of a problem as a phone that is less that a year old cant hold a charge for approx 30min even when at 100% charge when going out the door and this is even when its in a cover and is either in ones hand or jacket pocket and this is even in temperature that is between 0 degrees celsius and +8 degrees celsius.
But still i have taken me around 2-3 months to get Huawei to finally say ok there is an issue with the batteries in some of the P9 models and if you have this issue with the phone shutting down you should get the battery changed
I have also several times requested Huawei to share the information they have on the batteries, but i guess you all knows who hard it is to get a manufacture to release that kind of information to the public, so no luck there.
First of all, many thanks to you -> freetechdk ...
But, what happens now?! Do you, or will you get a new battery, paid by Huawei?
We do have, sort of the same Problem... Unfortunately it is getting worse rapidly ...
My wife has is p9 and was happy so far... just about 2 or 3 months ago, the battery was getting worse. It hasnt shown the effects it does now, but was getting drained very fast (she had to charge nearly twice a day, which, i know, depends on your own usage, i know... but..., twice a day...) Then, just about a week ago, she dropped it that hard, the display was smashed... So we had to change display, what happened last tuesday. Since then however, the phone is reacting very strangely! We now have exactly the same effect as described by you! 70% full battery, went outside at about 3°C and the battery was at 1% and the phone shuts itself down... Somehow i am relieved that it seems to be the battery... why?! Because, very carelessly we handed out the screen-lock to the guy who changed the display... i really wasnt thinking, because my wife and baby have been waiting in the car, in the cold (because the littleone was sleeping). just when i came back to the car, i thought "what the *** have i done" :-O ... and praying, he would do nothing bad... then, when we got the phone back, it was reacting strangely so my first thougth was ?! Spyware ... We are not sure, maybe it is "poisoned", but the battery thing seems to be a legit reason for the phone racting this way... So, we might try to change the batt... (and are still praying, for no spyware ... by the way, does anybody know how we can check this?! I tried (from ggl play):
antispycell.free
arcane.incognito
cleanmaster.security.stubborntrjkiller
and have all been negative so far... also i have been looking through processes and, i dont think anything to be fishy there as well... Anyhow, any hints would be appreciated!
Sorry for off-topic question
Greets
So had a talk with the repair shop that Huawei said i had to use due to warranty and so on, also the place the phone is now and they will change the battery as a warranty case.
The other main issue in all of this is that this is the now the 4th time that the phone is in for repairs with this issue and the repair shop have also previously changed the main board of the phone, so by no i really have no faith in the phone even if huawei now claims that this will fix the issue.
So after pleading my case to the repair shop and had them contact huawei and convince them to call me so we can sort this out, they will not see if they can do something else for me than just trying to fix my phone for the 4th. time with in a year.
So nothing is set in stone right now but looks to that huawei is swapping out my phone to a new P9 or something newer.
But this was all just because my tele service provider that sold me the phone had failed several times when trying to get them to fix it and then have a ton of issues getting huawei to take my problem seriously over for the last 2-3 months.
But when i talked to the person from huawei he did tell me that the battery issue for the P9 is something that they only found out was an issue with in the last week of Jan. 2018.
so if you have a P9 that have issues with holding a charge in semi cold weather / environment i recommend you contact huawei about the issue and have them swap the battery, but this all depends on the warranty rules in your country, here in Denmark these rules / laws are really good and does provide a descent level of aid to customers that have a defective product.
I used the support chat they had on their facebook page, the support there is not great but you do in some way get semi direct contact to huawei.
Just yesterday i contacted Huawei. After asking for IMEI and Build-Nr they told me that more or less, this is a Battery issue due to high power consumption because of the temperatur and advice me to
only use the Phone in enough warm environment
Click to expand...
Click to collapse
Are you f***in kidding me :cyclops: ... what do i have a mobile-phone for, when i am not able to use it??!??!
Well my exact reaction when i first talked to Huawei about all this ... !! stupic to have a phone you only can use when your indoor or in a warm climate.
But Huawei here said that mine phone where one of those that needed a battery change... well they did this, but would guess that the repair shop did something wrong because when i got it back it did random reboots all the time..
4 times while trying to set it up again after the battery change.
Sooo a rep. from Huawei's service deparment called me last week and asked if i would send it back in and have it swapped out for a new Huawei P10, well OK with me, BUT IT BETTER NOT be the rose gold version they are gonna send back to me.
Hope you get through to huawei and get them to fix your phone!!
OK so the Huawei P9 battery issue came to a close for me.
Huawei gave me a new Huawei P10 as a replacement for the broken P9 i had
But still from my point of view some P9s for sure have a battery issue that Huawei should do something about and i would recommend all that have this kind of battery issues to contact Huawei and try to convince them to change the battery in their phone.
Hey guys, thank you so much for making me aware of this!
I sent in my phone for repair because it was losing 1% battery every 1 min (and that with a lot of battery saving tweaks already) on a day we had -5°C.
And it automatically shutdown in between, rebooting showed 1%, so I went to a repair shop by the provider and suddenly charging it turned on with 56% battery ... and then me and the repair inspector (they inspect the phone, if it is a very quick fix they do it, but otherwise they send it in) we saw mentioned 1% per 1 min together and so we sent it in.
I originally went into the store because suddenly the SD Card & Sim were failing. Guess what, charging the phone in the warm store/repair shop and it worked again FLAWLESSLY.
Any advice what I should write Huawei when I get back the phone and it still happens? I mean it has still warranty, so that must fall under it.
Mine does this as well, shuts down on heavy use on sub zero temperatures , but it's normal that after 2 years the battery would be on the end of it's life cycle ...
I kinda see improvements on battery with MR4 to be honest. Not while it's cold tho. We had some - 20oC here till last week so phone was shutting instantly when it was not in my pocket. Definitely I can tell you that battery lasts more but I use Facebook Lite, messenger Lite and everything else is deactivated from running in the background. I get like 35 hours standby otherwise with heavy usage 6-7 hours. If you wanna try Magisck rainbow 4 please do a clean install after at least c432b395 version
I have the same problem, so now I can tell the tech what the problem probably is. Thank you
-Fellow Scandinavian
Same problem here with my gf's P9. Just started to occur this January. Good to know it's somewhat acknowledged by Huawei. I just hope I can find the receipt (she got it as a gift from her parents...).