who to contact for a nexus s warranty - Nexus S Q&A, Help & Troubleshooting

I have a line of pixels out on the left edge of my screen and its not too obvious, but it's annoying nevertheless.
I was just wondering who I would contact to see if I can get a repair or a new device. would I contact Samsung or Google? or even T-Mobile maybe?
Sent from my Nexus S using XDA Premium App

jaker.the.skater said:
I have a line of pixels out on the left edge of my screen and its not too obvious, but it's annoying nevertheless.
I was just wondering who I would contact to see if I can get a repair or a new device. would I contact Samsung or Google? or even T-Mobile maybe?
Sent from my Nexus S using XDA Premium App
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Whoever you bought the phone from.

Related

How much T-Mobile charges to get the screen fixed

I have PHP plan wondering how much it cost to fix the screen and are their any cheaper places. I check T-Mobile can't find it and I never used a third party. Has anyone used any other company than T-Mobile? Thank you for your time and all help appreciated
Sent from my HTC Glacier using XDA App
PHP is insurance. They send you a new device, not repair yours. I dont remember the exact pricing, but i think its about $120.
Damn I rather just have the screen repaired oh well. Thanks time call them any idea how long it takes
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Killbynature said:
Damn I rather just have the screen repaired oh well. Thanks time call them any idea how long it takes
Sent from my HTC Glacier using XDA App
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They say 14days and your deductible is $130.
http://www.phoneclaim.com/t-mobile-program
Not sure if this will do it but it may and its only 70$.
http://www.htcrepairparts.com/touch-screen-for-tmobile-mytouch-hdmytouch-4g-htc-glacier-p-3408.html
Edit: After thinking about it, you would need the LCD not the touch. I did not see any but if you look a bit harder then I did you may find them. But let us know what you do.
Daguse said:
They say 14days and your deductible is $130.
http://www.phoneclaim.com/t-mobile-program
Not sure if this will do it but it may and its only 70$.
http://www.htcrepairparts.com/touch-screen-for-tmobile-mytouch-hdmytouch-4g-htc-glacier-p-3408.html
Edit: After thinking about it, you would need the LCD not the touch. I did not see any but if you look a bit harder then I did you may find them. But let us know what you do.
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Yeah the touchscreen stills works but lcd is completely cracked. Fell out of the power skin case....
Killbynature said:
I have PHP plan wondering how much it cost to fix the screen and are their any cheaper places. I check T-Mobile can't find it and I never used a third party. Has anyone used any other company than T-Mobile? Thank you for your time and all help appreciated
Sent from my HTC Glacier using XDA App
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I have had phone repaired at jetcity devices (google). They do a lot of iphones but they also do screens for Androids.
I'm go with standard insurance I'm see if I can get the color change to red also.
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Killbynature said:
I'm go with standard insurance I'm see if I can get the color change to red also.
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I talked to one of the reps and they said the only way they could change your color is if your original color is out of stock /:
Idk I know standard insurance with a defective product you have to send in the older model. Idk about going through asurion if I pay $130 they should send a whole new phone.
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Killbynature said:
Idk I know standard insurance with a defective product you have to send in the older model. Idk about going through asurion if I pay $130 they should send a whole new phone.
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Not a whole new phone, only a refurbished device.
Well I'm going to do it I was one of the lucky ones to get a good screen hopefully I don't have to go through them again
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Ok paid 130 free overnight shipping and they change the color for me was reluctant at first though.
Sent from my HTC Glacier using XDA App
sounds good... let us know about the screen.
The screen is good I got a refurbished red one. Using Trident case now Ill never buy another phone again without a case unless its has gorilla glass.
Sent from my HTC Glacier using XDA App

Where can I purchase a new LED screen?

Whenever I search for a screen on ebay it brings up glass fronts. I need to know where I can get an actual LED display. I dropped my phone and the glass is fine but the actual display has dimmed the screen to the point I can't see the top. I need a link please ?
i-GeeK
Actually the galaxy s3 uses LCD.
Secondly. The screen part is largely referred to as a digitizer.
So you can search eBay for that.
However. I believe if you ship to Samsung
They will replace for 180 with parts and shipping included. (So I've heard)
I think this is the cheapest unless you find a used donor phone
I hope I helped
Don't mind if I ask for a thanks? Haha
Jk. But PM me if you have any questions. Might be able to help
Sent from my SCH-I535 using xda app-developers app
barrackOBAMA said:
Actually the galaxy s3 uses LCD.
Secondly. The screen part is largely referred to as a digitizer.
So you can search eBay for that.
However. I believe if you ship to Samsung
They will replace for 180 with parts and shipping included. (So I've heard)
I think this is the cheapest unless you find a used donor phone
I hope I helped
Don't mind if I ask for a thanks? Haha
Jk. But PM me if you have any questions. Might be able to help
Sent from my SCH-I535 using xda app-developers app
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The digitizer is the glass. Not the screen.
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Coolfreak said:
The digitizer is the glass. Not the screen.
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Learn something every day
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Buy LED Dispaly
Digital office systems provides variety of LED Displays. For more info go through this link.
d-o-s.co.uk

T-Mobile RMA

In case I need to RMA my phone I bought my phone from T-Mobile do I just go from Google RMA process and do they still accept it with the MEID sticker peeled off?
Sent from my Nexus 5 using Tapatalk
Nope, go to T-Mobile. The Google RMA is for Google Play purchases only. The sticker on the back doesn't matter.
markdapimp said:
In case I need to RMA my phone I bought my phone from T-Mobile do I just go from Google RMA process and do they still accept it with the MEID sticker peeled off?
Sent from my Nexus 5 using Tapatalk
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You can't go to Google. You have to use tmobile and get a refurb.
Slight correction. You can go to Google but for convenience Tmobile should be your first point of contact.
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monkeypaws said:
Slight correction. You can go to Google but for convenience Tmobile should be your first point of contact.
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No you can't. I've tried. They'll help you troubleshoot, but won't replace the phone. Tmobile or LG needs to do that. LG takes about 3 weeks and isn't free, so I didn't even say that.
aooga said:
No you can't. I've tried. They'll help you troubleshoot, but won't replace the phone. Tmobile or LG needs to do that. LG takes about 3 weeks and isn't free, so I didn't even say that.
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Hmmm. Thought since all versions are universal Google would help. I was always directed to HTC when Tmobile had exhausted their options.
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monkeypaws said:
Hmmm. Thought since all versions are universal Google would help. I was always directed to HTC when Tmobile had exhausted their options.
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Yeah that's pretty sketchy of Google. T-Mobile is going to get the stock from Google anyway? Doesn't make sense to go through carrier than to google.
monkeypaws said:
Hmmm. Thought since all versions are universal Google would help. I was always directed to HTC when Tmobile had exhausted their options.
Sent from my Nexus 5 using xda app-developers app
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Exactly. When tmobile runs out of options, it's redirected to the phone's manufacturer. Google isn't the manufacturer. LG is, but their CS is terrible and you have to pay for shipping both ways.
markdapimp said:
Yeah that's pretty sketchy of Google. T-Mobile is going to get the stock from Google anyway? Doesn't make sense to go through carrier than to google.
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Lesson learned I guess. Buy from Google next time.
aooga said:
Exactly. When tmobile runs out of options, it's redirected to the phone's manufacturer. Google isn't the manufacturer. LG is, but their CS is terrible and you have to pay for shipping both ways.
Lesson learned I guess. Buy from Google next time.
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I was forced into buying The nexus 5 as you have to buy a phone from T-Mobile to take advantage of that ETF switch offer
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markdapimp said:
I was forced into buying The nexus 5 as you have to buy a phone from T-Mobile to take advantage of that ETF switch offer
Sent from my Nexus 5 using Tapatalk
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I was talking about myself

Broke temporary replacement phone!

So my friend sent in her s4 for repairs and Samsung sent her a galaxy nexus. She dropped it this morning and the screen cracked. Since its a temporary phone, what is the procedure for this? Does anyone have any experience
Sent from my Nexus 5 using xda app-developers app
You might get some answers in a Samsung forum. Hopefully their insurance will cover it.
Sent from my Nexus 5
For starters, that girl needs to keep a case on all her phones if she's just breaking them left and right. lol. But the insurance thing is something I doubt anyone here will be able to answer. She needs to talk with Samsung
filthygoat223996 said:
So my friend sent in her s4 for repairs and Samsung sent her a galaxy nexus. She dropped it this morning and the screen cracked. Since its a temporary phone, what is the procedure for this? Does anyone have any experience
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I think their expectation is going to be that they get the temporary phone back in the same condition as it was when they sent it. So your friend is going to be liable for some damages.
Sent from my Nexus 5
jd1639 said:
I think their expectation is going to be that they get the temporary phone back in the same condition as it was when they sent it. So your friend is going to be liable for some damages.
Sent from my Nexus 5
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You can't really say that without knowing the conditions she probably signed when getting the phone. Samsung might as well have insurance covering such cases.
mortenmhp said:
You can't really say that without knowing the conditions she probably signed when getting the phone. Samsung might as well have insurance covering such cases.
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I can always say "l think..." I hope your right for the op's sake
Sent from my Nexus 5
I worked in wireless for 3 years. I can tell you that she will have to pay for the damages. That's why most companies don't do loaners anymore. When she got the temporary, she agreed to return the phone is the same condition as received.
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Would Samsung care if she replaces the screen? I'm guessing that's cheaper than whatever Samsung would charge
Sent from my Nexus 5 using xda app-developers app
The screen has a digitizer that would take not only technical know how to replace, but is very pricey. It's your call though. Might cost you more in the end if you try and fail at doing it.
Sent from my Nexus 7 using xda app-developers app

Lg Repair Rip Off?

Anyone know why is Lg charging me this much for a screen repair? I will call in the morning but that is ridiculous for that price. All I want is a screen repair.
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That price is pretty normal in Denmark. Here its usually cheaper to buy a new smartphone, than getting it fixed. Its only iPhone that is cheap because so many unauthorized store use cheap China spare parts
Sent from my Nexus 5 using XDA Premium HD app
xXghostXx313 said:
Anyone know why is Lg charging me this much for a screen repair? I will call in the morning but that is ridiculous for that price. All I want is a screen repair.
Sent from my Nexus 5 using xda app-developers app
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Thats not screen repair thats a new screen lol They are likely charging you for a new phone cause it so badly damaged. If I were you id buy the front assembly and repair it yourself
xXghostXx313 said:
Anyone know why is Lg charging me this much for a screen repair? I will call in the morning but that is ridiculous for that price. All I want is a screen repair.
Sent from my Nexus 5 using xda app-developers app
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I'm not passing any judgment on you so don't get offended, but my guess is they figure since you took a drill to it, either a. they think you don't care about the money or b. you're an idiot and will pay without questioning.
But from the pictures, it wouldn't surprise me if it's not just the screen.
good luck!
It should be just the screen because I replaced it with an eBay one but the screen wasn't a original. It kinda work with the eBay one but it didn't. I sent it back and I'm guessing it was the screen. Everything in it is not damage and I live is the united States by the way.
Edit: Can anyone link me to an OEM screen ? On eBay or Amazon only
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koe1974 said:
I'm not passing any judgment on you so don't get offended, but my guess is they figure since you took a drill to it, either a. they think you don't care about the money or b. you're an idiot and will pay without questioning.
But from the pictures, it wouldn't surprise me if it's not just the screen.
good luck!
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Only the screen broke and I was drunk so you get the point lol.
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xXghostXx313 said:
Only the screen broke and I was drunk so you get the point lol.
Sent from my Nexus 5 using xda app-developers app
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or c. they think you're still drunk and will pay :beer:
I'd get a new phone. As hinted already....you'd be lucky if the only thing wrong is the screen. Probably more damage than that. I wouldn't potentially waste money on trying to fix it.....only to discover there's other problems too.
Did you drive over it a few times??? Lol
Sent from my N5, N7, Moto X, G Tab 3 or S2.....
koe1974 said:
or c. they think you're still drunk and will pay :beer:
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Lol I won't pay that and they said its tamper because I open it and for some reason will charge that price. They said parts are missing which is nothing at all besides the screen lmao. I'm gonna try a replacement screen from amazon.
Sent from my Nexus 5 using xda app-developers app
xXghostXx313 said:
Lol I won't pay that and they said its tamper because I open it and for some reason will charge that price. They said parts are missing which is nothing at all besides the screen lmao. I'm gonna try a replacement screen from amazon.
Sent from my Nexus 5 using xda app-developers app
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See my previous post. Careful you don't waste money trying to fix it....I bet there's more wrong than just the screen.
Sent from my N5, N7, Moto X, G Tab 3 or S2.....
xXghostXx313 said:
Anyone know why is Lg charging me this much for a screen repair? I will call in the morning but that is ridiculous for that price. All I want is a screen repair.
Sent from my Nexus 5 using xda app-developers app
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Oh God!! What did you do to your phone?? And after this why do you even think of repairing it??!! Just get a new phone, probably it would be cheaper than that price on the cheque..:good: good luck
joannn said:
Oh God!! What did you do to your phone?? And after this why do you even think of repairing it??!! Just get a new phone, probably it would be cheaper than that price on the cheque..:good: good luck
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I decided not to repair it and maybe use it for parts. I thought it still had a chance of life but forget it lol. Its my old nexus by the way. I was trying to see if it was possible lol
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