Tmobile data problems - Nexus S Q&A, Help & Troubleshooting

I live near Anaheim and I go to Disneyland and angels games a lot and whenever I go to then I can't get a data connection to save my life and voice/text is spotty at best even though I have full bars... is this a issue with my phone or should I bite T-Mobiles head off for cutting my service in certain areas
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[Q] Edge handoff with Nexus S?

Hi I am new here. i have been lurking for a bit but didn't find an answer to the question I have so I decided to sign up. First a little background... first time android user coming from an iphone. I really like the NS, couldn't be happier. I am also pleasantly surprised by T-Mobile's data speeds. I live in Manhattan and as everyone knows ATT is the pits for reliable service and fast data speeds there. I have gotten 5.11mbps down using the speed test app on T-Mo in my apt. With ATT I could only get .78mbps down as the highest. Videos, websites, music downloads are all really quick on the NS. It is actually faster then my cable provider's internet service...probably because time warner sucks and my cable is split about 45 ways. I happen to work in Jersey City, right on the Hudson river overlooking Manhattan. When I am in the World financial center in lower Manhattan commuting to work I get the same high data speeds as I do in my apt. The WFC is right across from where I work. When I check T-Mo's coverage map there are 2 cell towers a stones throw from my building on the river front. That being said I only get Edge coverage. Does anyone else have an issue with bad 3G to Edge handoff with the NS or with T-Mo in general? I feel like I should have solid 3G service there! Is there a way to force 3G?....I would assume that 2 bars on 3G is better then 5 on Edge, at least as far as data speeds are concerned. T-Mo's site list my job site as having excellent coverage. Also, I have eliminated the possibility that the building I work in is causing the issue. When I am outside the issue persists. I have about a .25 mile walk to my building in Jersey and all along the way I am sitting on Edge.
Greg Tolan said:
Hi I am new here. i have been lurking for a bit but didn't find an answer to the question I have so I decided to sign up. First a little background... first time android user coming from an iphone. I really like the NS, couldn't be happier. I am also pleasantly surprised by T-Mobile's data speeds. I live in Manhattan and as everyone knows ATT is the pits for reliable service and fast data speeds there. I have gotten 5.11mbps down using the speed test app on T-Mo in my apt. With ATT I could only get .78mbps down as the highest. Videos, websites, music downloads are all really quick on the NS. It is actually faster then my cable provider's internet service...probably because time warner sucks and my cable is split about 45 ways. I happen to work in Jersey City, right on the Hudson river overlooking Manhattan. When I am in the World financial center in lower Manhattan commuting to work I get the same high data speeds as I do in my apt. The WFC is right across from where I work. When I check T-Mo's coverage map there are 2 cell towers a stones throw from my building on the river front. That being said I only get Edge coverage. Does anyone else have an issue with bad 3G to Edge handoff with the NS or with T-Mo in general? I feel like I should have solid 3G service there! Is there a way to force 3G?....I would assume that 2 bars on 3G is better then 5 on Edge, at least as far as data speeds are concerned. T-Mo's site list my job site as having excellent coverage. Also, I have eliminated the possibility that the building I work in is causing the issue. When I am outside the issue persists. I have about a .25 mile walk to my building in Jersey and all along the way I am sitting on Edge.
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kinda confused, are you using the phone on ATT or Tmo?
if its on ATT you will only be getting EDGE
Sorry for the confusion...this is on on T-Mo.
To help diagnose the problem ... do you have any friends who can verify that there is in fact T-Mobile 3G coverage at your work? (where you say you only have EDGE)
This could be a service issue that T-Mobile is unaware of; you could also call customer service and request that they test those towers.
may also be a matter of a Tech re associating your device with the tower
@Ravidavi: unfortunately I am the only t-mobile user in my group! everyone else is on vzw or att.
Sent from my Nexus S using XDA App
I've seen this too. This is my first t mobile phone too but it switches to edge and stays there in solid 3g areas. I want to like t mobile more but this is making it hard for me.
I'll call customer service. Complaining a bit might put it on their radar....
Sent from my Nexus S using XDA App
I called customer service. There is a known issue in the area.... Must be related to the blizzard we had.
Sent from my Nexus S using XDA App
Welcome to Android!
For the future, you can force 3G by going to your dialer and inputting:
*#*#4636#*#*
Phone Information
Flick down to where you see Preferred Network Type
Select 'Wcdma Only"
You will see your signal reset and should 3G be available in that area, you'll pick it up. I'm also a fellow Manhattanite and am too loving the T-Mobile speeds since I came from iPhone in January 2010 with Nexus One
Sweet thanks for that. It indeed showed no service at all on wcdma. That will definitely be a handy trick in the future!
allen099 said:
Welcome to Android!
For the future, you can force 3G by going to your dialer and inputting:
*#*#4636#*#*
Phone Information
Flick down to where you see Preferred Network Type
Select 'Wcdma Only"
You will see your signal reset and should 3G be available in that area, you'll pick it up. I'm also a fellow Manhattanite and am too loving the T-Mobile speeds since I came from iPhone in January 2010 with Nexus One
Click to expand...
Click to collapse
Sent from my Nexus S using XDA App

Anyone from Menomonee Falls Wisconsin?

Just looking to see what anyone from my area is pulling in signal wise. Not 3G but call signal. In my driveway im pulling in 0-2 bars,same with inside my house. When I was on Sprint my call bars were always full but my data constantly sucked. Now with Verizon my data is constantly awesome but my call quality/signal strength sucks to the point of static on some calls and text messages not being delivered/recieved.
Ive taken my phone into the local store and the sales rep there let me use his phone briefly to take past my house/driveway so I could see if this was an issue on his as well and sure enough, his Tbolt had 1 bar. So I called a tech and was on the phone with him for almost an hour doing checks on things etc,and found my phone was hovering between -91 and -101dBm which is rather bad lol. So Verizon extended my 14 day period alittle longer until a truck roams thru my neighborhood to test the signal. This is kinda bothering me since my area is one of the many slated to get 4G on June 16th
No idea where this is, but in Kenosha I have almost no signal unless I'm downtown by the Metra stop
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Eau Claire here. I run 3 bars most of the time at home.
Sent from my ADR6400L using XDA Premium App
Hartland/Pewaukee area here. Usually have zero problems unless I'm inside my apartment. 3-4 bars of 3G are the norm in every area of SE WI for me.
I live in West Allis, and work in Menomonee Falls... No issues.. signal is a little weak but I tether all the time while at work and it's fine.
I'm near Silver Spring and Pilgrim.
I have my bike here today, I could swing by your area and see if I have the same issues... PM me some cross streets or something.
gsxr1kmatt said:
I live in West Allis, and work in Menomonee Falls... No issues.. signal is a little weak but I tether all the time while at work and it's fine.
I'm near Silver Spring and Pilgrim.
I have my bike here today, I could swing by your area and see if I have the same issues... PM me some cross streets or something.
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Click to collapse
Pretty much all the way up Appleton ave starting at Pilgrim up to the Marcus Cinema by Target (just short of Hwy Q) it hovers between 2 and 1.
Thing is, I have had a few techs tell me that the data signal and call signal are not the same thing. My data speeds are fine,ALOT better then Sprint, but its my calling signal thats off. I finally had the results of my ticket told to me today. Seems my area is going to not be an easy fix. There is an issue and supposedly the network team is on it, but something to do with living between 2 towers my phone is struggling to pick a dominate tower so its trying to pick one (or something like that, I was half asleep when he called back lol)
I wonder. When people were having issues with Sprint they would sometimes send them an Airwave unit to boost the signal in their homes for free. I wonder if Verizon would do the same since there IS a problem in my area. Off to research I go..Thanks everyone
My buddy works at the switch in appleton. I'll have him check it out!
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Richpopski123 said:
My buddy works at the switch in appleton. I'll have him check it out!
Sent from my ADR6400L using XDA Premium App
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Thank ya!!! I just got off the phone with tech support again and its noted on my account that they recommend a Network Extender but the best the rep will do is take off 50% of the cost of it. While its a decent offer, im still on the fence about it since I have to purchase it to be able to get a decent signal
You should get it for free, if it's their issue....
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Indeed, that was exactly my thinking. Sprint was tossing people Airwaves left and right for free if they had issues, guess everyone telling me that Verizon will "nickle and dime" me for everything has some merit. Too bad my trial period ended last night (it was extended until the results of my ticket were in).

Sprint reception getting worse ?

This week my signal in a formerly decent area has become atrocious.
(I'm in Brooklyn NY)
Has anyone else experience this?
Sent from my Nexus S 4G using XDA Premium App
I've seemed to notice that my 3G signal has been dropping to 1G often on my drive home (from Queens NY to Suffolk County)... maybe Sprints doing some work?
kegacide said:
I've seemed to notice that my 3G signal has been dropping to 1G often on my drive home (from Queens NY to Suffolk County)... maybe Sprints doing some work?
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Yeah, I'm getting a lot of 1X data on my phone right now....used to be strong 3G....
Could be the ridiculous weather we've got ?
grifforama said:
This week my signal in a formerly decent area has become atrocious.
(I'm in Brooklyn NY)
Has anyone else experience this?
Sent from my Nexus S 4G using XDA Premium App
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Its a trend. 1-2 years ago I got 1.5-2 Mbps on average since then its been getting progressively worse on any phone I try.
Sent from my Nexus S 4G using Tapatalk
I was having similar issues in Fairfield County. The Guy at the Sprint store told me they were doing a ton of tower work in the area and it has been causing issues. He said it was suppose to be done by the end of April. We will see.
Sent from my Nexus S 4G using XDA Premium App
I have been experiencing this with whatever phone I've had (Palm Pre, Epic, Nexus) here. It was just FLAKY with the Pre, but the Epic and Nexus recently my 3G has been the pits. It will show I have full bars and my phone will crawl. Called Sprint and they said there is a "outage" in my area and that they were working on it.
My company gives discounts for people on AT&T, and if this keeps up it might be time for a change...........I hate the idea of having tiered data but what's the point of having unlimited usage that I CAN'T USE?
jrdatrackstar said:
I have been experiencing this with whatever phone I've had (Palm Pre, Epic, Nexus) here. It was just FLAKY with the Pre, but the Epic and Nexus recently my 3G has been the pits. It will show I have full bars and my phone will crawl. Called Sprint and they said there is a "outage" in my area and that they were working on it.
My company gives discounts for people on AT&T, and if this keeps up it might be time for a change...........I hate the idea of having tiered data but what's the point of having unlimited usage that I CAN'T USE?
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If you switch, take a look at TMo. They are great here and their pricing/data plans are good.
ATT speeds are good here too, I have them but am grand fathered into unlimited data. Don't know if I'd recommend them to a new customer.
Sent from my Nexus S 4G using Tapatalk
Yeah I'm in NY as well and have been facing atrocious signal issues. Manhattan works fine including some parts of Queens, but once I head out into Long Island, forget about it, I see my bars drop to one, to none, and sometimes 1x.
Sprint is pushing out the update, just confirmed the release date to be the 25th. Hopefully, this will solve the signal issue that so many of us wishes to be finally resolved.
http://community.sprint.com/baw/com...ns-on-july-25-to-boost-nexus-s-4g-data-speeds
North NJ here and my signal is horrible..... sprint 3g is the worst...i had Verizon b4 i came over to sprint 2 months ago and boy do i regret it...
Same here in Stockton, CA. Been getting weak signal and when I use data it actually looks like my signal drops a bit.
I average speeds of .5 megs. Which is just terrible compared to other carriers.
BTW dont use the speedtest app from the market. Its borked, use a test through the web browser.
Award Tour said:
If you switch, take a look at TMo. They are great here and their pricing/data plans are good.
ATT speeds are good here too, I have them but am grand fathered into unlimited data. Don't know if I'd recommend them to a new customer.
Sent from my Nexus S 4G using Tapatalk
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thanks....but the problem is T-Mobile is going to get gobbled up by AT&T soon so I'd lose that battle either way......
i also hate AT&T because they are against net neutrality (last time I checked), but that's a whole different subject
Not for me Been getting around 2mbps like forever besides outages from towers Going down
Sent from my Nexus S 4G using XDA Premium App
I agree... I live in Clifton, NJ and work in Woodcliff Lake, NJ. At work, I no longer get reception at all unless I'm roaming, when last year I had full signal.
At home, I had to get an Airave because I never have more than half my bars, this also used to be full.
i'm not getting reception at all right now and i normally have full bars inside my house.
On top of that when i do get reception, the white bars never turn green so i can't even call my voicemail WTF
Same for me in san. Diego CA. I hope they get this fixed soon. If not they better refund us the amount of money we paid for they're "premium data plan" that we can't even use.
Sent from my MIUI powered Nexus S 4g using XDA Premium App
To add to it,
In CT I'm in an area with "Good/Fair" coverage, or whatever. I hardly get enough of a data connection at home to load the facebook app.
The past few days, however, I've seen my phone on 1X a lot, and even no service at all for extended periods. But I'm wondering if it's from Sprint or from the latest nightly I just flashed. >_>
akabadnews said:
To add to it,
In CT I'm in an area with "Good/Fair" coverage, or whatever. I hardly get enough of a data connection at home to load the facebook app.
The past few days, however, I've seen my phone on 1X a lot, and even no service at all for extended periods. But I'm wondering if it's from Sprint or from the latest nightly I just flashed. >_>
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I think its sprint cuz I get the same thing while I was on stock,miui, and cm7.
Sent from my CM7 powered Nexus S 4g using XDA Premium App

[Q] Bad reception in Arizona ... T-Mobile G2x

I am just curious of other people experience with T-Mobile's reception in Scottsdale or Phoenix Arizona. I have been with T-Mobile for many years with many phones and I always have had this problem, I know this is the G2x forum, but I am using a G2x so guess it is ok to ask here. Almost any department store I go into I lose my T-Mobile signal. I see many other people on their phones talking with no trouble at all. As soon as I leave the store my signal goes right back up to full.
See my sig for my phone info.
Thanks !
I'm in Arizona North Scottsdale to be more specific and I have little to no issues
Sent from my LG-P999 using xda premium
I just left from my home in Tempe/masa no problems ova there either
Sent from my LG-P999 using xda premium
never had problems anywhere across the valley and i go virtually everywhere reffing soccer...
keep in mind, tmobile uses high frequency bands which do not penetrate buildings well... you should at least get an edge signal though....
Maybe you should try out a different sim? I heard there were problems a while back with certain cards.
I live in Peoria near the lake I get spotty 4g h whatever you want to call it but I get edge at least and inside buildings.
Sent from my LG-P999 using xda premium
Signal is ok for me. In Tucson now. But I lose signal in my apartment very disappointing but it's not as terrible as when I had it in NJ.
When I was in milwaukee WS, best signal ever. I miss my time there but weather and warmness in Arizona is something I look forward to.
I live in Gilbert and used to work in N. Phoenix. I have only noticed one truly dead spot on I-10 where I consistently lose a signal.
Buildings I tend to lose signal as I move further inward.
U can try diff basebands
Sent From Space Using My ICS Flavored Sensation

Verizon 4G Outage in NYC

I had it the whole time throughout the storm and just lost it as of 9AM this morning. In the upper Bronx area here. Find myself constantly dropping down between 3G and 1X. Likely they are just doing repairs to the towers. Anyone else reporting any outage?
Speedtest Reports: 753ms ping, 0.07mbps down, 0.02mbps up
I think you might be roaming on sprints network
Sent from my SCH-I535 using xda app-developers app
open1your1eyes0 said:
I had it the whole time throughout the storm and just lost it as of 9AM this morning. In the upper Bronx area here. Find myself constantly dropping down between 3G and 1X. Likely they are just doing repairs to the towers. Anyone else reporting any outage?
Speedtest Reports: 753ms ping, 0.07mbps down, 0.02mbps up
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Click to collapse
Although I am not in the NYC area (thank god) my HOME internet from verizon is even suffering. I pay for 75/35 and I am getting .5 down / .4 up. ****s bad.
check this what I dont understand how it was working perfect during storm and now boom
i barely get signal
Code:
http://forum.xda-developers.com/showthread.php?t=1964391
Being from Texas and hurricane survivor since 1961 you are lucky you are on Verizon and have any signal. After the hurricane FEMA commandeers bandwidth. Between this and down towers Verizon is only carrier left with anything usable. Verizon only thing working here after hurricane. All others have no signal at all or you have to keep trying till you can fall in line for quick call before getting cut off. Forget data altogether.
Hm, I'm in the South Bronx (le hood if you will) and I had complete 4G with no outage all throughout the night and through today. Maybe just something affecting the upper area.
Generally the reason service seems to get worse after a storm is because cell sites go on generator or battery when the power outage hits. It t-shirt takes hours for the juice to run out but when it does that's when you notice the problem.
dennisi01 said:
Generally the reason service seems to get worse after a storm is because cell sites go on generator or battery when the power outage hits. It t-shirt takes hours for the juice to run out but when it does that's when you notice the problem.
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Oh that makes a lot of sence thanks a lot for that info!
patt2k said:
check this what I dont understand how it was working perfect during storm and now boom
i barely get signal
Code:
http://forum.xda-developers.com/showthread.php?t=1964391
Click to expand...
Click to collapse
My guess is some towers were taken off for repair. After playing around for a bit I'm able to get 4G on one side of my apartment but not the other (the one that has always worked for me even through the storm). Might actually be a local issue here but probably still affects a few customers in upper NYC area.
No signal on Staten Island, getting a random text every now and then but haven't successfully made or received a call in 24 hrs.
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Just an update: One of my towers is still down (the main one). Still using mobile hotspot from a distance in my apartment to get 4G access.
Midtown here. 4G working fine.
ONE of the many situations in NY city is that cell towers in areas with no power are running on gas generators and many are starting to run out of fuel.
sRDennyCrane said:
ONE of the many situations in NY city is that cell towers in areas with no power are running on gas generators and many are starting to run out of fuel.
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Hmm...good point.
I think 4g is down in North Jersey
Sent from my SCH-I535 using xda app-developers app
ckrenek23 said:
No signal on Staten Island, getting a random text every now and then but haven't successfully made or received a call in 24 hrs.
Sent from my SCH-I535 using xda premium
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Click to collapse
I'm also on Staten Island, by Forest & Richmond. I've had a weak 3G signal on my S3 since yesterday. My iPhone 4S is practically unusable also. Fails on a lot of text messages, and calls can barely hold. My girlfriend said it sounds like I'm in the Battery Tunnel every time we speak. Imagine my embarrassment after mocking my parents who had no signal with their MetroPCS phones, and now I can barely receive a timely text on either of my phones.
The weather widgets on my lock screen and homescreen have pulled in data from Jersey City, Elizabeth, and Bayonne in the last few days. I think it's picking up from the strongest tower nearby at random.
My FiOS has been spotty also. I think I saw ABC7 scroll info about Verizon Communications getting hit hard during Sandy. Might take a few days before we're good again.
4G is out on a lot of Long Island too...I usually have strong 4G all the way in to work, now I'm in Manhassett and can't even get 1X (usually get ~90 dBm 4G). Couldn't send any texts yesterday at all. Hopefully they'll come back as power comes back, we still don't have traffic lights or anything.
Never lost 4g here, I'm in the middle of the bronx
Got back to work on Wednesday in Fairfield NJ and 4g was gone and 3g is spotty as hell. I'm not the only one in the building with the issue either.
At home well... I almost never get signal anyway. Still fighting verizon about that one, my droid charge had signal in my house.
prdog1 said:
Being from Texas and hurricane survivor since 1961 you are lucky you are on Verizon and have any signal. After the hurricane FEMA commandeers bandwidth. Between this and down towers Verizon is only carrier left with anything usable. Verizon only thing working here after hurricane. All others have no signal at all or you have to keep trying till you can fall in line for quick call before getting cut off. Forget data altogether.
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Click to collapse
That is partially true, but they have been working hard to develop a public safety specific network to prevent the need for that kind of thing. It used to be an absolute necessity, but with these public safety networks being stood up the "regular" network is far less affected by those types of uses.

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