I was wondering if anyone else also has this problem. First off, my screen and oleophobic coating looks perfect. I've never used any alcohol cleaning solutions. But the problem is there is a funny blue streak/smudge somewhat in the middle when the screen is on. Its not a dead pixel, but is just a floating blue streak, kind of like windex in the process of drying (but this never dries). I can't quite tell if its on the top layer of the screen or between the glass and SAMOLED screen. It's very very faint, but really an eyesore if I pay attention to it. Rubbing it doesn't do much either.
Does anyone else have this problem? I'm debating about sending it into Samsung since I'm weary of their warranty procedure. Since it's pretty minimal, I'm not even sure if they'll repair it, and I wouldn't like a refurbished device either. If anyone has sent their NS into Samsung for warranty purposes, please chime in.
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picked up 2 Nexus S on release day, went home happy. Preoccupied with work, so I only powered them up last night.
To my Surprise, both phones have dust under the glass! WTF Samsung? Removed the plastic sheet on the front to make sure, and yes, it's under the glass.
on one phone the dust was smack in the middle, while on the other phone it was a little left of the middle.
Can't be seen on a dark screen, but once you switch to a white background like the web or texting you can see it.
I know I am probably being OCD and anal about this, but heck I paid over $1k for both phones out of contract.
Went back to BestBuy and returned them promply, of course now they are sold out, and I have to wait for the next shipment.
Just wondering if others have similar experiences? BTW, I also had a Galaxy Tab and before returned it, it also had some dust specs under the glass...
I also own an HD2 and G2, seems HTC is better at QC.
Shame, really want this phone but WTF samsung?
Nope you sure its under the glass?
Sent from my Nexus S using XDA App
No dust under the screen here.
It seems that this first batch of phones is a rather mixed bag; some have defects and others are fine. It was a good idea to return them, hopefully your replacements will be free of issues.
My first S had a little speck of something. I initially thought it was a dead pixel, but I could see it when the screen was off also so I assumed it was dust. I returned it and checked the next one out before I left the store and it seems to be good.
slowz3r said:
Nope you sure its under the glass?
Sent from my Nexus S using XDA App
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Click to collapse
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.
jdm_cars said:
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.
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Click to collapse
this happen when you have 2 layers for the screen. the internal part and the upper part where you touch.
there is an advantage for this. if god forbid you dropped and broke the screen, only the upper part gets replaced. and wouldnt cost you much to do so " and you wont get another screen with dead pixel and being OCD whatever the new screen is good or not. because the actuall inner screen isnt touched.
the bad thing about is what you said. dust can enter in the middle between both layers of the screen.
even if you get a new nexus S without dust under the screen, if you leave it in the open area with sun and wind always hitting it, you will get a dust somehow inside as well. so make sure your phone is in a pocket most of the time.
the only phone i remember right now that had both layers of the screens touched as 1 part is the iphone 2G and the iphone 4 " i am sure there are others but i dont know "
this result to no dust under the screen no matter what " unless the dust came from factory while they were attaching both screens on top of each other and glue them "
but if you break your screen in the iphone 4.... god help you.
Yeah, after about a week and couple of days of usage, I've got my first spec of dust in the top left area of the screen. Really, it's nothing noticeable but I do have some sort of OCD with my phone (god help me if I get a visible scratch on the screen).
I don't think it's really worth taking it back to get it changed as this Nexus S I have currently has no problems whatsoever, I don't even have the pink or yellow screen issue with this one. I think I'm just gonna have to live with that one spec of dust for now...
I think this may be just bad QC. I looked at ifixit taking apart the NS. Basically they said the trickiest part to the disassembly was the screen, and they had to use a heat gun to soften the glue just to separate the 2 screens. So dust entering between those 2 screens would be pretty difficult unless the glue wasn't properly applied from the assembly line.
Sent from my Nexus S
I don't have dust under my Nexus S screen... but I do have dust under my front facing camera! And its only recently just got there - I remember playing around with it extensively when I first got it 6 months ago and the camera was really clear and sharp.
Now it is all fuzzy and white haze. And I can see all the dust particles on the underside of the glass. Annoying!
Anyone know if there's an easy way to clean it? Or is it a case of back to Samsung?
I scratched the screen of my wife's Nexus S and was wondering whether I should try polishing the screen with iDrops (or a similar scratch removal polish)?
Main reason for this question is that I do not know whether the Nexus S screen type (capacitive SAMOLED) will be damaged (cosmetically or functionally) if polished. Thanks for your input!
Herr Bauhaus said:
I scratched the screen of my wife's Nexus S and was wondering whether I should try polishing the screen with iDrops (or a similar scratch removal polish)?
Main reason for this question is that I do not know whether the Nexus S screen type (capacitive SAMOLED) will be damaged (cosmetically or functionally) if polished. Thanks for your input!
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Click to collapse
I would think that polishing it may remove the oleophobic coating on the phone. I wouldn't do it, but maybe someone else on here knows better.
Out of curiosity, do you mind if I ask how you scratched the screen? Did it take a lot to scratch it? How bad is the scratch?
Thanks for your input...I won't be too concerned if it would lose the oleophobic coating as I will install a screen protector on it anyhow.
I scratched it when I dropped it out of my hand while picking it up. The sides of the phone are thin and slick and I think it is easy to let it slip for that reason. The phone dropped with the screen down on the stove, was a bad fall but I think the screen would have been largely undamaged if it would have had a screen protector installed.
Annoying is that I had ordered both the screen protector and silicone case for my wife's phone 2 weeks before I dropped it. If these items would have come in on time I would not have damaged her phone...
I wouldnt either. Seems a bit risky but u never know. It wont looks its touch factor but it will lose the top ole coat. Just slap a screen guard and ur good to go.
Don't know if it helps but I scratched my galaxy s screen which is samoled,and tried to polish it out, it left a permanent smudge ,looking worse than the original scratch!
Thanks for the input, guys. It looks like it is better to not polish it as it seems too risky.
Your best bet is to convince Best Buy that there is a defect with your phone and you need a replacement.
Don't feel as though you're scamming them. They scam people on a daily basis.
I noticed a few scratches on the bottom part of my screen and convinced BB that it was a defect so they exchanged it. I had also spoken to a represenative on the phone and was told that you can only do an exchange if you payed full price for the phone. Don't know if its true but that's what I was told
Sent from my T-Mobile G2 using XDA App
Related question: would BB exchange the phone for scratches without a problem if one has the black tie protection plan.
Sorry if this is the wrong place to ask...
I received my brand new Nexus S today, but I was disappointed to find a scuff on the screen, even under the protector that was shipped with it. Its small enough I don't want to ship it back, but it is annoying. Its def not a scratch. I've tried screen cleaner and rubbing it really hard, but it doesn't go away. I'm not for sure what kind of screen it is, so does anyone have any tips that won't scratch but might give me a chance to remove it?
It's likely to be a imperfection in the oleophobic coating. Normally it takes a few days and can wear off but you seem to have been unlucky. A way to prove it is to clean the screen well with a microfibre cloth - the scuff should now be almost invisible. If after you've touched the screen a few times it becomes much more obvious the diagnosis is confirmed.
Yeah that sounds exactly like the problem. Unfortunately it didn't get better. Its actually just above the display, closer to the camera and speaker. I was just hoping there was a quick fix to buffering it.
This morning I noticed some kind of mark on my screen. It's not a scratch to the glass more like something under the screen. It's small but once I noticed it it's hard not to see it.
Haven't cracked the screen or had anything done to the screen.
Contact the supplier if there is a defect.
So Verizon?
I have the same issue. They won't replace your phone for it. At least sprint won't. I have a tiny black spec under my screen like a solid single dust particle. It's not a dead pixel and not a scratch. It was there the moment I turned my phone on for first time. I just deal with it lol. It bothers me though
Lol I'll try to get a picture with another phone. Looks like some glue that's got dust on it now.
So I just take it to Verizon now.
Hi,
first of all i will start with saying that I suppose I am not entitled to the official samsung warranty or customer service, as i bought my phone form ebay (unlocked version, shipped from Hong Kong). Unfortunately in my absence my younger brother managed to lightly scratch the screen when he was playing with it, he got scared and tried to get rid of the scratch by rubbing it with toothpaste (it's something he read on the internet, supposedly it was supposed to "polish" the light scratches and get rid of them). Of course it didn't work, and just made it worse. In fact it created a dull, round spot on the screen just where the scratch is, it was hard to clean and attracted moisture easily, moreover when screen was on you could notice a grainy/greasy spot. I guessed, that the toothpaste must've removed the oleophobic coating on the screen, so I thought i will buy a oleohobic coating kit, which i did. I went to Amazon and order the Crystalusion Liquid Glass, praying for it to fix it. After application it restored the hydro/oleophobic properties in that spot, and made it smooth just like the rest of the screen. Unfortunately the grainy/greasy effect while screen is on remained, and under direct light you can still see the dull spot, so i guess apart of removing the coating, he must've sanded the glass underneath it. I am thinking of putting a second layer of that liquid glass thingy, hoping it will fill the sanded pores, and smoothen the glass even more, maybe it will do the trick. It's not something that disturbs the every day usage, but i just cant get over the effect on the screen when its on .. and just the knowledge of not having a perfect, beautiful infinity display just after 3 weeks of having the phone is making me cry. And yes, I know i could use a screen protector .. I've tried those, and none of them suited me, first (samsung original) was not compatible with the case, and next two (wet application) ruined the screen quality (created that mentioned greasy/grainy effect on the entire screen), and after all the TGP reviews I decide just not to waste money on them, so i decided to go naked screen+case ... Do you think there any hope for me? Any ideas on how to fix it, or if it is even possible? Do You think that i can contact Samsung with a device bought on ebay? I will be grateful for any answer, and sorry if this is not the right place for this kind of thread.
Well it won't be covered udner warranty because it's damage caused by you. It's not a faulty product.
But you can maybe have it repaired by Samsung. They can replace the display with a new one. But this is quite expensive.
Putting a screen protector on might help mask the marks on the screen and make them less noticeable.