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[Q] Should Verizon replace my phone?

I was running cm7 on my phone, and was throwing on the audio fix to get better speaker volume, which sent the phone into a boot loop. I tried to put my phone into hboot (power+volume-) which it does not. It tries to boot every time. I've tried probably 50+ times and same result. I'm guessing it has to deal with the poor built buttons on this phone and the volume down just does not work. My question is despite the fact I'm rooted and running cm7, am I safe to say this is a hardware issue? I just don't want to send in my phone to Verizon and get billed for the fact the phones "tampered" with.

Should verizon replace your phone after you borked it? I think you already know the answer

xebryus said:
I was running cm7 on my phone, and was throwing on the audio fix to get better speaker volume, which sent the phone into a boot loop. I tried to put my phone into hboot (power+volume-) which it does not. It tries to boot every time. I've tried probably 50+ times and same result. I'm guessing it has to deal with the poor built buttons on this phone and the volume down just does not work. My question is despite the fact I'm rooted and running cm7, am I safe to say this is a hardware issue? I just don't want to send in my phone to Verizon and get billed for the fact the phones "tampered" with.
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Click to collapse
long of it, no they shouldn't. will they? who knows, depends on if you tell them the truth or not.

Should they? Technically no. Will they? Sure. They would be happy to.

but he didnt break it if the loop comes from a hardware defect,all he did was get it to fail sooner than later basically what happened to others,so technically yes they should,or can anyone prove the software killed the hardware.
sent from a screamin' bamfed out tbolt

satseaker said:
but he didnt break it if the loop comes from a hardware defect,all he did was get it to fail sooner than later basically what happened to others,so technically yes they should,or can anyone prove the software killed the hardware.
sent from a screamin' bamfed out tbolt
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Click to collapse
Honestly, it doesn't matter if anyone can prove the software did it or not. He voided his warranty by rooting. But they likely will replace his phone, driving up the costs for future phones.
You rooted your phone. Take it for what it is...a non-warrantied phone.

Touchy
I will start off by saying I don't have a solid answer but being as it is a hardware problem they "should" fix it. Will they? Probably not. They'll take one look, see it's rooted, and tell you that you broke it by tampering with it. All bets are off as soon as the phone is rooted...unless you can unroot and take it in I think you're in trouble but since the button is broken you can't do anything with it. Good luck and let us know what you were able to get done.

I see what you guys are saying from a moral standpoint. I'm just angry cause I know for a fact my buttons are not up to par to what they're supposed to be. I don't want to fraud the companies over something that is my fault, but in this case I'm almost positive it's related to the fact this phone was not built too well. I dunno, do "authorized retailers" handle claims with faulty hardware or just official Verizon wireless stores?

This is why you should have ADB installed and working on your computer. Hook up the phone via USB, get into ADB and reboot into recovery. There are a few threads out there for ADB you should be able to find them using Google, hopefully that will be able to help you.

If you can get into the boot loader with and then you might be able to save your phone.. Maybe, not clear take your as card out and import the rhi, they might work...
Sent from my ThunderBolt using XDA App

if you can prove that the failure was not caused by rooting, then they should fix it for you under warranty. but that is hard to prove.

xebryus said:
I see what you guys are saying from a moral standpoint. I'm just angry cause I know for a fact my buttons are not up to par to what they're supposed to be. I don't want to fraud the companies over something that is my fault, but in this case I'm almost positive it's related to the fact this phone was not built too well. I dunno, do "authorized retailers" handle claims with faulty hardware or just official Verizon wireless stores?[/QUOTE
Did you try BOTH volume buttons at the same time? This got me to bootloader.
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Click to collapse

Just say you tried to install the last update and your phone wont boot now. They won't know the difference.

dpham00 said:
if you can prove that the failure was not caused by rooting, then they should fix it for you under warranty. but that is hard to prove.
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Click to collapse
Caused by rooting or not, there is NO warranty once a phone is rooted. Has nothing to do with what caused the malfunction.
ADB reboot bootloader or recovery should work though, as long as he catches it with the right timing during the loop.
Sent from my ADR6400L using XDA App

Well update on the situation. I called Verizon telling them I can't turn on my because it "freezes" when it tries to boot up every time. He told me to try a hard reset (try to go into hboot) and I told him I tried that at least 30 times and it won't. I said I think there's something wrong with my buttons because they're not very responsive and stick really easily (which they do) and he said they're overnighting a phone to me. That was yesterday, its waiting for me at home. I'm gonna send my old phone back asap.
I'm wondering, if they have a way to find out I'm rooted, will they charge me for the phone? I don't think they'll be able to though because if I can't get into hboot, how will they? I tried adb into bootloader, but as many times as I tried, no devices were found.

you're probably aright since they might just get it and toss it in the "to be refurbed" bin. It costs a lot of money to test every return. Good luck and let us know how it turns out.

xebryus said:
I'm wondering, if they have a way to find out I'm rooted, will they charge me for the phone? I don't think they'll be able to though because if I can't get into hboot, how will they? I tried adb into bootloader, but as many times as I tried, no devices were found.
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Click to collapse
If they do find out, they will charge you. Don't know if they will, but be prepared for the worst.
Sent from my ThunderBolt using Tapatalk

Yes, they get broken down abd only really check for water/physical damage
Sent from the Swag ThunderBolt ADR6400L with some GingerLove (Gingeritis 1.0) using XDA Premium App
Must Watch Before Any Forum Post http://goo.gl/b4IJJ

xebryus said:
Well update on the situation. I called Verizon telling them I can't turn on my because it "freezes" when it tries to boot up every time. He told me to try a hard reset (try to go into hboot) and I told him I tried that at least 30 times and it won't. I said I think there's something wrong with my buttons because they're not very responsive and stick really easily (which they do) and he said they're overnighting a phone to me. That was yesterday, its waiting for me at home. I'm gonna send my old phone back asap.
I'm wondering, if they have a way to find out I'm rooted, will they charge me for the phone? I don't think they'll be able to though because if I can't get into hboot, how will they? I tried adb into bootloader, but as many times as I tried, no devices were found.
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Congrats on getting a new phone I guess.
I have noticed Verizon has been VERY accomodating with these phones. One call is all that's needed to get a new phone. Im guess they're so generous because they devices have been so finnicky so far and they just want to keep people pleased for now.
I envision them cracking down hard sooner or later though. They're not stupid. They've already come down on tethering and such, so it probably wont be long until they get hardcore on replacements.

My son works for VZ...
and he takes your calls... and this is what he told me. Anything covered under insurance (Asurion), they really don't check/don't care about rooting. VZ, on the other hand, will look pretty extensively if it's covered under the warranty. They will look for rooting or anything else that would break warranty coverage.

Did i just brick my phone?

I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.

Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App

and1kar said:
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
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Click to collapse
Nope i used the tmous 1.50.

I am pretty sure you forgot to run the RUU, and sadly yes I have to inform you that it is bricked :/

xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
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Click to collapse
Sounds like you bricked it, yes :s

Thanks for the replies guys.

Since i got it from craigslist my only hope is paying htc to repair it i'm assuming?

It should still be covered by the original warranty right?

LooieENG said:
It should still be covered by the original warranty right?
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Just got off the phone with HTC. It is still covered under their warranty. Hopefully since all my void stickers in good standing, I have no physical damage, was able to get the CID back to Tmous and the write secureflag3 went through, there will be no reason to deny it. Here is hoping! I think EXT4 recovery is still on there though. Hopefully it will be so bricked that they will have to reset it and reload the software to be able to do anything with it

Hope you manage to get it fixed!
A question, I have yet to root my XE, but is SUPERCID a must on a sim free phone if you want to flash roms?

the fact is that if it is so bricked that it won't turn on at all they won't check it further. many members achieved to get a new phone as replacement

Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty

bonesy said:
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
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I definitely didnt mention xda or flashing roms or anything, and I told them i received it as an anniversary gift (even though i really did get it from craigslist). Told them i rebooted the phone and it just never came back on. Which really is what happened while leaving out a few details lol.

I wonder what would them HTC guys think if they are already among us

same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse

poktangju said:
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
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Click to collapse
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went. I have read some HORROR stories about people sending there phone to HTC and it become missing in action for MONTHS. I really pray to christ that does not happen to me.
O/T a little bit, but how come with just about any other "thing" in life a warranty is good and is tied to the object and not to the person. Even though i got this phone off of craigslist, why should that have ANYTHING to do with it. The phone is the phone and the warranty is the warranty regardless of whose possession it is in. I just don't think tmobile should be able to do that. Also i think it's BS that if you buy a brand new phone and it breaks 2 days later, they give you a refurb and not a new one. How do they get away with this ****!

i think im gonna take my chances as well...the person i talked to at htc did say that if the damages were caused by me then i would have a choice to pay them to fix if not i would have to pay $35 to get the phone back...so this could end up costing the shipping to send phone and the $35 to get the phone back.
xsteven77x said:
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went.
Click to expand...
Click to collapse

Just wondering how this has progressed. Did you send your phone to HTC? Did they say what the potential repair costs could be?

Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!

did you get your phone back?
xsteven77x said:
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
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Lost my Phone. Help!

Yesterday I was at the Mall, and I seem to have lost my phone. There's a possibility it's in my friends truck, but I can't get a hold of him Xo I was on Here.According to T-Mobile, with out lookout security on my phone. They can't find it. I'm S-Off, and on CM9.1. Obviously I need a new phone, but what should I do? If I lost it at the Mall, and somebody takes it.Then keeps it, is it stolen? I wanna be able to say the right thing, and get my phone back. Has anybody reported a stolen/lost phone, what happened? I just wanna know, cause I want my phone backXO

AgentCherryColla said:
Yesterday I was at the Mall, and I seem to have lost my phone. There's a possibility it's in my friends truck, but I can't get a hold of him Xo I was on Here.According to T-Mobile, with out lookout security on my phone. They can't find it. I'm S-Off, and on CM9.1. Obviously I need a new phone, but what should I do? If I lost it at the Mall, and somebody takes it.Then keeps it, is it stolen? I wanna be able to say the right thing, and get my phone back. Has anybody reported a stolen/lost phone, what happened? I just wanna know, cause I want my phone backXO
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Click to collapse
If you have insurance, just tell them you lost it and they'll send you a new one. My friend already did it once, even though he didn't lose his phone. At least your story is legit. Or so you may lead us to believe...
But be warned, it will be with the new firmware s-on
I'm not sure if insurance will even give out the DS anymore, considering T-Mobile no longer stocks them

gtmaster303 said:
If you have insurance, just tell them you lost it and they'll send you a new one. My friend already did it once, even though he didn't lose his phone. At least your story is legit. Or so you may lead us to believe...
But be warned, it will be with the new firmware s-on
I'm not sure if insurance will even give out the DS anymore, considering T-Mobile no longer stocks them
Click to expand...
Click to collapse
Do I just call T-Mobile? I've gotten two replacement devices. But never a lost one before. What should I say? I called my local T-Mobile and the guy wasn't much help. Just blew of my answer, told me to call asurion.

I would call T-mobile and tell them what happened. You will have to pay your deductible, but I'm almost 100% positive insurance covers against loss, theft, or damage. The deductible for loss and theft are more than damaged because they have to send you a new phone all together. At least in damage they get something back.

Keep it simple and call asureon and tell them your phone is stolen ether way you will end up calling them and you will pay the deductible maybe somewhere along the lines of $130.00 or so and they will send you another phone this is what I did when I lost mine at this point tmo will direct you to asureon anyway
Sent From My Viper S 1.2.1with true s off by alpha revolutionary

I hate paying deductables yep most def 130 cause I had to replace mine for damages
Sent from my myTouch_4G_Slide using xda app-developers app

If the phone is still on... If your lucky.. Get on google play on pc and install one of those apps that locates it (i think you have to setup LookOut) to your phone remotely!
Check your gmail and look at contacts for your buddies number as I hope you use your Google account for Contacts.
::Respect::

Have you tried "Where Is My Droid"? It can be installed remotely under some circumstances, and it will tell you it's location on Google Maps.
Look it up, it's worth to try, good luck.

AgentCherryColla said:
Yesterday I was at the Mall, and I seem to have lost my phone. There's a possibility it's in my friends truck, but I can't get a hold of him Xo I was on Here.According to T-Mobile, with out lookout security on my phone. They can't find it. I'm S-Off, and on CM9.1. Obviously I need a new phone, but what should I do? If I lost it at the Mall, and somebody takes it.Then keeps it, is it stolen? I wanna be able to say the right thing, and get my phone back. Has anybody reported a stolen/lost phone, what happened? I just wanna know, cause I want my phone backXO
Click to expand...
Click to collapse
Sorry for your loss.
I always make a point of installing lookout whenever i install a new rom, and leave it running all through. Its always increases my chances of getting back my phone, especially now that none of my cellphones came direct from any carrier.

Ahh sorry about that buddy. There's an app that you can install remotely and locate your phone through .its called androidlost
Sent from my myTouch_4G_Slide using xda premium

So my phones just lost. Can't find it. Since I'm on contract with my parents they where going to drop my service Xo (They needed the extra line for my brother, they have all 13 slots used) But I convinced them to keep it, and I'm getting a Sim. So I'll be using a ****ty ass Samsung Slider with Wifi Xo So no Doubleshot for me Xo But my little brother is getting on contract, and he's getting a Galaxy S II. Since he's 9, I'll (hopefully) be able to buy it off them. Seriously, what little kid needs a GSII? Xo

AgentCherryColla said:
So my phones just lost. Can't find it. Since I'm on contract with my parents they where going to drop my service Xo (They needed the extra line for my brother, they have all 13 slots used) But I convinced them to keep it, and I'm getting a Sim. So I'll be using a ****ty ass Samsung Slider with Wifi Xo So no Doubleshot for me Xo But my little brother is getting on contract, and he's getting a Galaxy S II. Since he's 9, I'll (hopefully) be able to buy it off them. Seriously, what little kid needs a GSII? Xo
Click to expand...
Click to collapse
Try plan b, and if you do leave I wish you the best of luck
Sent from my myTouch_4G_Slide using Tapatalk 2

wiswis said:
Try plan b, and if you do leave I wish you the best of luck
Sent from my myTouch_4G_Slide using Tapatalk 2
Click to expand...
Click to collapse
I'm thinking Windows Phone.

AgentCherryColla said:
So my phones just lost. Can't find it. Since I'm on contract with my parents they where going to drop my service Xo (They needed the extra line for my brother, they have all 13 slots used) But I convinced them to keep it, and I'm getting a Sim. So I'll be using a ****ty ass Samsung Slider with Wifi Xo So no Doubleshot for me Xo But my little brother is getting on contract, and he's getting a Galaxy S II. Since he's 9, I'll (hopefully) be able to buy it off them. Seriously, what little kid needs a GSII? Xo
Click to expand...
Click to collapse
Wow a 9 year old kid already having a contract? That's new to me. Same goes with having a 4.3inch phone for a small hand :woot:

Riyal said:
Wow a 9 year old kid already having a contract? That's new to me. Same goes with having a 4.3inch phone for a small hand :woot:
Click to expand...
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I know Xo My Father has the highest credit possible. So T-Mobile gives him the max number of lines he can get (14 I think). Everybody uses him to get cheap service, and cheap phones. Since he has a bill with 14 lines, he gets a lot of perks. Like free GSII, or a $50 GSIII. So my brother gets the phone purely on the grounds that he needs a phone with his service Xo That's why I'm considering buying it off them, and giving him the Radar I just got.

Be nice if you could, would love to see you around here cooking up cool dev projects as you go exploring what you can do with the device.
Sent from a digital distance.

AgentCherryColla said:
I know Xo My Father has the highest credit possible. So T-Mobile gives him the max number of lines he can get (14 I think). Everybody uses him to get cheap service, and cheap phones. Since he has a bill with 14 lines, he gets a lot of perks. Like free GSII, or a $50 GSIII. So my brother gets the phone purely on the grounds that he needs a phone with his service Xo That's why I'm considering buying it off them, and giving him the Radar I just got.
Click to expand...
Click to collapse
Get me a gsiii for $150!!!
::Respect::

Bricked, need help!!!

I had CM9 On my rooted Samsung Galaxy S3, and my phone would crash randomly in the middle of changing songs on playerpro or in the middle of phone calls, so I tried to download SiyahKernel hoping it would add some stability to my ROM. Well I had 2 different versions of the kernel somehow. One was SiyahKernel 3.something, and the other was 2.5. I assumed the 3.something would be for the S3 and the 2 something was a false download that I got on accident and was made for the S2 or something, but when I tried to flash the 3.something it didn't work, versus when I tried flashing the 2.5 it installed perfectly fine. So, here's the fun part...when I went to reboot my phone it died COMPLETELY. I can't start the phone in download mode to odin it, can't get into recovery to flash an old nandroid. Phone won't turn on, won't charge, will do absolutely nothing, and I know for sure the battery was charged to 90% when it crapped out. I've done battery pulls, I actually did a 3 hour battery pull at one point...I don't have insurance, and I don't have the $$$ to go buy another phone, so if anyone has some ideas on how I could either get my phone back operational, or a cheaper solution (like a jigg) it would be MUCH appreciated. I wasn't just a noob jumping into it on my S3, I've been rooting, romming, and flashing **** since 2009, and it's my 10th smartphone, but my first brick ever. Please help!

search jtag.

If you can't get into odin mode or recovery then your phone is deffo hard bricked n will be costly to repair mate. Be careful flashing kernels n use odin to do it not recovery mode
Sent from my GT-I9100 using xda premium

I had the gs2 and I was trying to unroot it and I couldn't even get Odin to work because it didn't recognize the phone. So I called samsung and told them that got an update, but after it finish updating it cut off and never came on, and the battery was fully charged. So, if I was you I'll go that route. And good luck

droidstyle said:
search jtag.
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Could I do the JTAG process MYSELF, or is paying them 60 dollars the only way to solve my problem?
That seems like the only way to fix this, because as of right now I seem pretty much screwed.

Atreux said:
Could I do the JTAG process MYSELF, or is paying them 60 dollars the only way to solve my problem?
That seems like the only way to fix this, because as of right now I seem pretty much screwed.
Click to expand...
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I think you need equipment to do it.
Sent from my SCH-I535 using Tapatalk 2

Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium

mustbepbs said:
I think you need equipment to do it.
Sent from my SCH-I535 using Tapatalk 2
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annoyingduck said:
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
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Click to collapse
This post is ridiculous. Asurion blows, never have had a good experience with them over using 5 phones insured by them. Only ever had 2 crap out on me (hardware-wise. If it was ever software related I did it, and knew exactly how to handle it, but the 2 that were done were spidered screens). They gave me a broken refurbished evo back for the very first phone I ever had that I rooted, rommed, and hacked on for DAYS trying to learn the entire process...all those manhours and they send me a refurbished phone with nothing on it, and a screwed up LCD digitzer...do NOT recommend asurion whatsoever, and will never use them again no matter what carrier I go with.

mikey banner said:
If you can't get into odin mode or recovery then your phone is deffo hard bricked n will be costly to repair mate. Be careful flashing kernels n use odin to do it not recovery mode
Sent from my GT-I9100 using xda premium
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Click to collapse
Why would you use odin to flash a kernel? I use cwm all the time for roms and kernels alike. Odin for radios or to return to stock. Cwm does everything else I need it to do. Same mistake could have been made on a computer guy downloaded two kernels and flashed the wrong one.
OP I am sorry for your loss.
Sent from my SCH-I535 using xda app-developers app

annoyingduck said:
Note for the future: always a good idea to carry the cheaper (just asurion) insurance if your gonna root and flash. It's $5.18/month. A quick "oops I drove over my phone, or its on the bottom of the Atlantic", and boom.. New phone for a C note.
Sorry for no solution, it's more for others reading post.
Sent from my SCH-I535 using xda premium
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Click to collapse
imo insurance fraud is not the right answer. the right thing to do is research then flash, dont flash then research. ofcourse its now standard in america to be bailed out for every mistake we make, so perhaps your right.... I have yet to cave in and accept this kind of mentality.

The profit margins these companies make is ridiculous to begin with. It's not fraud, the only thing that may be considered even close to it is claiming that the phone is missing or damaged beyond repair due to something that was out of your control. Non the less your insurance covers all these avenues twice a year.
In reality, a bricked phone should be covered under insurance, and I'm sure if you have the proper legal knowledge you could argue that further and make them cover it without having to tell a white lie. Insurance is simple, covering a loss. And a loss is technically a brick (that's not open for debate either, that's correct), but there is a loophole they use where they can refuse to honor a claim if they feel to do so (hence modifications).
F that. I pay for insurance, I do my part. Not to mention when I actually signed up for the insurance, I asked the vzw rep if a rooted phone is covered, and his response was exactly this: don't take a chance, smash it up and send it back, or disappear the device.
I do not abuse or condone anything of what I said, I have yet to make a claim, but be assured, if I brick my device after 5 years of carrying ins. I am getting my money's worth out of it.
Sent from my SCH-I535 using xda premium

Anyone Have Any Experience With HTC Warranty Department?

Hey Guys I have a question, Last night my One X suddenly powered off while browsing the internet now it won't turn on and no led lights come on when it's on the charger computer won't recognize it, It's just dead in the water left it on the charger overnight and still nothing. So my question is has anyone had any experience with HTC and their warranty with the one x? I can't go through at&t because not even 5 days ago I switched to straight talk after buying out of my contract with them so I don't have Their insurance anymore and I was in the middle of looking for insurance online through a 3rd party so I didn't have that either. I know HTC is "supposed" to have a 1 year warranty on the product but most people I see here get it replaced through at&t.

Have you held power button down for at least 10 seconds since talking off charger this morning by chance?
WR
Burnt off a Beast CleanRom-V @ 2.1

WarRaven said:
Have you held power button down for at least 10 seconds since talking off charger this morning by chance?
WR
Burnt off a Beast CleanRom-V @ 2.1
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Click to collapse
Yeah, Power Down For 10 Second's Holding volume down plus power to get into bootloader, Connecting to usb and holding down buttons tried all of them still nothing just dead.

efan0388 said:
Hey Guys I have a question, Last night my One X suddenly powered off while browsing the internet now it won't turn on and no led lights come on when it's on the charger computer won't recognize it, It's just dead in the water left it on the charger overnight and still nothing. So my question is has anyone had any experience with HTC and their warranty with the one x? I can't go through at&t because not even 5 days ago I switched to straight talk after buying out of my contract with them so I don't have Their insurance anymore and I was in the middle of looking for insurance online through a 3rd party so I didn't have that either. I know HTC is "supposed" to have a 1 year warranty on the product but most people I see here get it replaced through at&t.
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Click to collapse
You can call HTC and they will have you mail it away (to Texas I think if you are in the US). If they determine it is their fault, they will fix the phone. If they determine it is not their fault, you have to pay them like $50 for them to mail the phone back.

efan0388 said:
Yeah, Power Down For 10 Second's Holding volume down plus power to get into bootloader, Connecting to usb and holding down buttons tried all of them still nothing just dead.
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Click to collapse
You held jut the power button right?
Not with volume down.
If so, disregard an call HTC.
WR
Burnt off a Beast CleanRom-V @ 2.1

I would assume that HTC would replace your phone no problem, they may make you do some troubleshooting steps but it's worth it for a new phone.
Sent from my Speak and Spell

danny39 said:
I would assume that HTC would replace your phone no problem, they may make you do some troubleshooting steps but it's worth it for a new phone.
Sent from my Speak and Spell
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Click to collapse
Yeah, I can already tell this is gonna be a Pain in the ass HTC keeps telling me to contact at&t since it's a branded phone from them. At&t says since I bought out of my contract it's Htc I need to talk to. Round and round we go.

Make sure you have a back up phone. HTC service is very slow moving. Their phones are repaired by a third party and they have very little access to progress information. You're looking at 3 weeks minimum.
I went through hell with them when my one x gsm broke.
Don't let them tell you they don't have anything to do with the att one Xl...they sent me the one I have now after waiting for 2 months for them to repair my one x gsm
Sent from my One X using xda premium

nooomoto said:
Make sure you have a back up phone. HTC service is very slow moving. Their phones are repaired by a third party and they have very little access to progress information. You're looking at 3 weeks minimum.
I went through hell with them when my one x gsm broke.
Don't let them tell you they don't have anything to do with the att one Xl...they sent me the one I have now after waiting for 2 months for them to repair my one x gsm
Sent from my One X using xda premium
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I'd be happy for them just to take the phone at this point. There telling me pretty much its at&t's problem and at&t is telling me it's HTC's problem. It has started to try install new devices when plugged into my computer now though. It's trying to install qhsub_dload mode driver and usb_input. So I dunno whats going on. I didn't flash anything and it was running perfect then just bam so Guess I'll just keep working on HTC.

qhsub_dload is called download mode, and its a real bad sign. It means everything is gone, including hboot. Its not easily recoverable, and you probably wouldn't be able to do so. And it might be a straight out hardware failure, anyway. If its not bootloader unlocked or anything, its not worth you messing around with anyway, since you can just get a repair or replacement by warranty.

redpoint73 said:
qhsub_dload is called download mode, and its a real bad sign. It means everything is gone, including hboot. Its not easily recoverable, and you probably wouldn't be able to do so. If its not bootloader unlocked or anything, its not worth you messing around with anyway, since you can just get a repair or replacement by warranty.
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Click to collapse
It is bootloader unlocked but if they can't even boot it up I doubt they would be able to tell? Just weird that it happened like I said I didn't flash anything it just shut down in the middle of internet browsing. So I don't know how everything got erased.

efan0388 said:
It is bootloader unlocked but if they can't even boot it up I doubt they would be able to tell? Just weird that it happened like I said I didn't flash anything it just shut down in the middle of internet browsing. So I don't know how everything got erased.
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Click to collapse
True, they can't tell on the phone that its BL unlocked, if it can't be powered on at all (even hboot). But unless you used the IMEI spoof BL unlock method, you had to submit your IMEI to HTC to get the unlock token. Now whether they actually keep a record of that, and will hold it against you, is another question.
From your description, it doesn't sound like anything you did. My gut feeling its a straight out hardware failure.