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Stop me from returning the Captivate :-)

Guys & Gals,
I have had Captivate for almost 3 weeks now and I like it overall. But two things have frustrated me enough, that I am considering returning the phone. Before I do that, I want to find out from you all if you experience similar issues or have any workarounds.
1. The TOP FRUSTRATION with this phone is the four buttons on the bottom (Menu, Home, Back & Search). The "back" button is a hit or miss. I have to almost hit the back button multiple times for it to recognize the input. This is really frustrating since the "back" button is what I generally use a lot. The buttons get worse when you apply screen protectors. Without a screen protector, it is a little better but still many occasions have to hit the "back" button multiple times.
2. The phone has dropped calls for me several times for no apparent reason. At times, I press "hang up" after the call, all buttons on the screen gets greyed out but the call is still active. I can't press any keys and have to restart the phone.
I DO NOT Like Samsung TouchWIZ. I think it is a piece of crap software. If this is all due to the TouchWiz, can I just plain disable it and use default Android?
More importantly, will the sensitivity of the four capacitive buttons at the bottom get better with Froyo or has it not anything to do with it.
I have already exchanged the phone once to eliminate the possibility that I got a lemon. My friend also has the back button issue. Otherwise, I love the phone. Please help me keep the phone.

I've actually had all of the issues you're talking about, but my capacitive touch buttons would also push themselves repeatedly, which was horrible when you're trying to do something and the Back button kept going off.
I've heard that the newer firmwares actually fix this, but I haven't flashed my phone.
If you don't like Touchwiz, go to the market and download Launcher Pro or ADW Launcher. They're much better replacements and clear up a lot of the latency issues.
If you're willing to wait till the end of the month for the GPS fix and Froyo, then let it ride. Enjoy the phone for what it is and wait for the gooey goodness of Froyo.
If you're a bit more impatient, then you're probably going to have to return it for something else. Samsung isn't known for their support in the handset market, but maybe they'll remedy that here with having a real potential winner on their hands.

Is there a specific firmware that will increase the sensitivity of the back button?

I would only return the phone if you plan on getting a replacement and seeing if that improves the buttons responses. Test it out in the store alot to make sure it suffices for you
I would get odin and flash your phone to the jh3 firmware then apply the sre rom to it.
I have messed with my phone a lot have not had those issues but its real stable on that combination. Or you can flash back to full stock with the odin on click downloader that is in the development forums and see if that fixes your issues. If you are rooted then do a titanium backup of apps and data that way you can re root and load that back on with all your apps.

Why do u have a screen protector? This supposedly has gorilla glass and does not scratch easy. I've had mine since launch and have yet to scratch it so maybe its true. There is a Rom in the dev section that has touchwhiz removed. It's pretty sweet.
If your having issues with the buttons then u might need to exchange it
Sent from my SAMSUNG-SGH-I897 using XDA App

Smallsmx3 said:
Why do u have a screen protector? This supposedly has gorilla glass and does not scratch easy. I've had mine since launch and have yet to scratch it so maybe its true. There is a Rom in the dev section that has touchwhiz removed. It's pretty sweet.
If your having issues with the buttons then u might need to exchange it
Sent from my SAMSUNG-SGH-I897 using XDA App
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Don't buy into this Gorilla Glass pipe dream. The technology is already showing it's true colors. The iPhone 4 is the most prone to scratching of any of the iPhone models, both front and back are Gorilla Glass. My and many others Captivate scratched in my pocket by itself in the first week.
Just use google and search "iphone 4 screen scratch" and "captivate screen scratch".
Get a screen protector or regret it later. Gorilla Glass is supposed to have a high tensile strength. That will keep it from shattering, not scratching. On that front... It's no different than regular glass.

Thank you all.
Can anyone confirm that the touch button sensitivity is software controlled? That will give me hope that some day we will be able to increase the sensitivity of the four buttons at the bottom of the phone.
I would love to keep this phone if the "back" button can be made more sensitive to touch.

venkss said:
Guys & Gals,
I have had Captivate for almost 3 weeks now and I like it overall. But two things have frustrated me enough, that I am considering returning the phone. Before I do that, I want to find out from you all if you experience similar issues or have any workarounds.
1. The TOP FRUSTRATION with this phone is the four buttons on the bottom (Menu, Home, Back & Search). The "back" button is a hit or miss. I have to almost hit the back button multiple times for it to recognize the input. This is really frustrating since the "back" button is what I generally use a lot. The buttons get worse when you apply screen protectors. Without a screen protector, it is a little better but still many occasions have to hit the "back" button multiple times.
2. The phone has dropped calls for me several times for no apparent reason. At times, I press "hang up" after the call, all buttons on the screen gets greyed out but the call is still active. I can't press any keys and have to restart the phone.
I DO NOT Like Samsung TouchWIZ. I think it is a piece of crap software. If this is all due to the TouchWiz, can I just plain disable it and use default Android?
More importantly, will the sensitivity of the four capacitive buttons at the bottom get better with Froyo or has it not anything to do with it.
I have already exchanged the phone once to eliminate the possibility that I got a lemon. My friend also has the back button issue. Otherwise, I love the phone. Please help me keep the phone.
Click to expand...
Click to collapse
1. I've never had a problem with the Back button, i'm not sure why you're having so many problems. It is quite responsive, maybe system lag is why you're having this problem of unresponsiveness? If this is the case then maybe you need to root the device and apply the lagfix. Touchwiz is very sucky and bogs the phone down and can very possibly be the culprit here.
2. This may very possibly be network related. AT&T sucks in my area and the phone averages 2 bars indoors for me. Outdoors is another story. As to the keypad greying out, i've never had that occur.
3. I agree on the touchwiz thing. It's not necessary and slows the phone down badly. It is something that's in dire need to be removed. I've attempted eugene's Vibrant/Captivate Rom, which is coming along nicely. However, it's not to the point where I want to keep it. It fixes quite a few problems with lag as it removes almost all of touchwiz. You have to be comfortable with messing around with modding the phone to accomplish this, as well as rooting it.
If you can manage to keep the phone and possibly try to mod it or perhaps wait for Froyo, which might address some of these issues you'd be well to do so. The Captivate is an excellent device all around.

bump. I have this very same problem plus. no 3 button combo to go into recovery plus I run ubuntu on my computer. Can anyone confirm if this is solved with a custom rom/kernel? I really like the captivate in stock, I think I will like it better with a custom ROM so if anyone knows of any rom or fix for this please let me know. there doesn't seem to be too much info on the forum on this. Thanks

SirBalto said:
bump. I have this very same problem plus. no 3 button combo to go into recovery plus I run ubuntu on my computer. Can anyone confirm if this is solved with a custom rom/kernel? I really like the captivate in stock, I think I will like it better with a custom ROM so if anyone knows of any rom or fix for this please let me know. there doesn't seem to be too much info on the forum on this. Thanks
Click to expand...
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Cognition is really nice, it's got a stock feel with crap taken out and good stuff put in.
You can just google 3 button combo, there are multiple methods. MobileTech Videos has a video guide on how to do it, but I can't give the link out due to an issue with promoting sales of a jig.

Yes actually I found a post with a Fix for the 3 button combo. But the capacitive button sensitivity is still low, specially the back button is a hit and miss. and the phisical layout doesn't help either. My girlfriend has a vibrant and the capacitive buttons are supersensitive. Is this a hardware problem?

SirBalto said:
Yes actually I found a post with a Fix for the 3 button combo. But the capacitive button sensitivity is still low, specially the back button is a hit and miss. and the phisical layout doesn't help either. My girlfriend has a vibrant and the capacitive buttons are supersensitive. Is this a hardware problem?
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Click to collapse
Have you flashed Cognition or another ROM? There's no way to tell if it's an actual problem with the handset or just some funky software screwup on your stock ROM until you do that.
I know that mine sometimes "skips" when on stock 2.1(for all the 10 seconds it's on there), but that's due to lag because it's such a ****ty ROM. Once I have a custom one flashed it's fine.

Haptic feeling when tapping at the upper back part

hi guys,
does anyone noticed that there is a slight haptic feedback feeling when you tap the back part of your note 3?
I have an S3, but when i tap it at the back. it doesnt create a haptic feedback effect.
i just got the unit a week ago and i just noticed it a week ago.
tried to search for a similar thread or anywhere. cant find anything. hope someone can help me on this or am i just way too sensitive.
thanx

You can change the sensitivity of the haptic feedback in settings. I myself just set it to full and tapped the back and nothing happened, So it may be possible that your device may be faulty, but then again, it could just be that it is super sensitive.

I think the OP means that the phone vibrates when you tap the back. Mine does it. It just doesn't feel solid when you tap it slightly, like there is a spring or something. I think it might be due to the s-pen, the empty space designed for it creates kind of an echoing chamber.Does the Note 2 do that? It doesn't really bother me,so no biggie for me.

FrostWave said:
I think the OP means that the phone vibrates when you tap the back. Mine does it. It just doesn't feel solid when you tap it slightly, like there is a spring or something. I think it might be due to the s-pen, the empty space designed for it creates kind of an echoing chamber.Does the Note 2 do that? It doesn't really bother me,so no biggie for me.
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Ah true enough.

Home button loose

Does anyone else have loose home button on their phone? It makes noises when you lightly tap on it and doesn't sound too good. I've also went to the T-Mobile store today and noticed my home button is more flush than the both display models they had. Anyone else face the same issue?
Sent from my SM-G920T using Tapatalk

xdviper said:
Does anyone else have loose home button on their phone? It makes noises when you lightly tap on it and doesn't sound too good. I've also went to the T-Mobile store today and noticed my home button is more flush than the both display models they had. Anyone else face the same issue?
Sent from my SM-G920T using Tapatalk
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If it feels off go in and have them pull out a brand new one. When there in store. If yours feels off, have it replaced! I do this with any new phone. I tediously inspect it. If I think something feels off I have them show me a new one and compare. That way I can show them right then and there, this is why you're going to give me another phone lol

zathus said:
. That way I can show them right then and there, this is why you're going to give me another phone lol
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Lol
Good one.

zathus said:
If it feels off go in and have them pull out a brand new one. When there in store. If yours feels off, have it replaced! I do this with any new phone. I tediously inspect it. If I think something feels off I have them show me a new one and compare. That way I can show them right then and there, this is why you're going to give me another phone lol
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Click to collapse
I have a feeling my front glass is slightly misaligned. Will be checking the store model to make sure, as the corner by the back button seems a bit sunken in. The frame definitely comes up over the glass a little.

I was just in the Samsung Experience Store and noticed that of the four regular S6s they had, three had loose homebuttons. The Edges seemed fine though.

My t mobile version is a bit loose as well. It feels like a minor issue but it is pretty annoying....

I picked up my S6 this morning and have noticed that a light tap on the home button makes a noise. It's annoying and it makes an otherwise solid feeling, quality phone feel cheap. I guess I'll try taking it back to see if I can get another one that doesn't have this issue.

The frame is suppose to slightly overlap the screen by the way

I actually returned my T mobile version for another, and the other has the exact same loose button

Well i noticed it after you guys wrote about it here. I have a S6 32Gig White, a friend has a S6 64gig Black version, i checked his S6 and he doesn't have this issue.
But honestly, it is not like i tap on the button all the time, you can only hear it if you slightly tap on it. If you fully press it, you don't even hear it. It is also not like it makes any sounds when moving the phone, therefore i am not going through all the pain to get this replaced just to receive another one with a loose button

BBs19 said:
Well i noticed it after you guys wrote about it here. I have a S6 32Gig White, a friend has a S6 64gig Black version, i checked his S6 and he doesn't have this issue.
But honestly, it is not like i tap on the button all the time, you can only hear it if you slightly tap on it. If you fully press it, you don't even hear it. It is also not like it makes any sounds when moving the phone, therefore i am not going through all the pain to get this replaced just to receive another one with a loose button
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Yeah, if I didn't have this Edge without the issue it might not bother me so much

I went back to the T-Mo store and their display model had it. One of the guys opened another one up for me and it too was affected. I ended up walking out with the phone I had. Not gonna make them open a bunch of boxes until they find one that doesn't. At this point the ratio makes it seem like the loose button is normal and any that aren't are the odd ones. Ah well.

daewond3r said:
I went back to the T-Mo store and their display model had it. One of the guys opened another one up for me and it too was affected. I ended up walking out with the phone I had. Not gonna make them open a bunch of boxes until they find one that doesn't. At this point the ratio makes it seem like the loose button is normal and any that aren't are the odd ones. Ah well.
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That's unfortunate. Perhaps I'll keep mine for a while and deal with it then swap? Wait on a different production run or something.

Mine is nice and tight, but already scratched up. I mean my fingers are rough but jeez. Some soft material on there.

mine seems pretty solid, sorry to hear you should defintely bring it back

pezeyc said:
mine seems pretty solid, sorry to hear you should defintely bring it back
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Ugh, again though?
I guess...

Well i was wrong about it not bothering me It started annoying me after you guys wrote about it...
I went to a T-Mobile store to check if the devices had the same problem, and yes 2 of them had, 1 did not...
Dunno if it is worth to send it back now and wait up to 6 days to receive a replacement that has probably the same issue -.-
P.s. After pressing the button down very hard a few times, the right side stopped making noises, the mid now also seems to be fine, it can only be heared if touching the very left side of the button...

Same issue here. The left side of the home button rattles a little bit when i press lightly on it. Should i exchange or is it normal?

Dark5tar said:
Same issue here. The left side of the home button rattles a little bit when i press lightly on it. Should i exchange or is it normal?
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Click to collapse
Does it bug you?

On my third t mobile version, all three with loose buttons.

Screen sensitivity - terrible

I'm trying to like this phone but this screen has serious issues. I'm always accidentally selecting stuff when swiping. At other times it won't select anything on the first or second try. Seems like I really have to push hard for it not to lose the "progress" of a swipe. Bad phone or am I not the only one?
Seems to be no settings that could make this better...

dutchman71 said:
I'm trying to like this phone but this screen has serious issues. I'm always accidentally selecting stuff when swiping. At other times it won't select anything on the first or second try. Seems like I really have to push hard for it not to lose the "progress" of a swipe. Bad phone or am I not the only one?
Seems to be no settings that could make this better...
Click to expand...
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Nope, you're not alone, I'm having the same issues with mine. I also find that the keyboard is not as accurate when texting. I've never had a problem typing before but with this phone i keep having to go back and correct almost every word I type. I'm wondering if the new Gorilla Glass 5 has anything to do with it? My wife's S7 Edge with the Gorilla Glass 4 doesn't seem to have these issues and just seems much more responsive overall.

I thought it was my film screen protector causing the issue. I usually use the glass screen protectors. Definitely selecting while swiping and less accurate keyboard for me too.
Screen scratches very easy, breaks very easy and is less sensitive. This is an upgrade? Big fail Samsung!

Same here. Once I got used to it, it's not that bad for me though.
Hopefully it's something Samsung/Sprint can fix with an update.

Update.
I factory reset my phone this morning. When setting the phone up this time I did not use my Samsung account to restore settings but just the Google settings from my account.
All seems to be well now.
No real complaints now.

dutchman71 said:
Update.
I factory reset my phone this morning. When setting the phone up this time I did not use my Samsung account to restore settings but just the Google settings from my account.
All seems to be well now.
No real complaints now.
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I probably should have tried this, but I couldn't stand it and just returned the phone tonight. It's a pretty nice phone, but for the price I paid, I'd expect the UI to not be so unresponsive.

Question Touch screen sensitivity, finger print scanner | Adjustable? Will Google fix it?

I'm coming a OnePlus 9 and I'm noticing that the screen is far too sensitive on my P7P. For example, when I click on a notification banner, it thinks I'm long pressing and presents me with the options to "Silent," "Default," and "Priority" the banner notification. I've also noticed when I swipe left or right to go back, it will count it as double as the haptic feedback is felt twice.
I didn't know until after purchasing that Pixels were notorious for having bad finger print scanners. This one is worse that my OP9. I have a screen protector to put on still, perhaps it will make it just right at that point.

Well, the finger print scanner is even worse than on Oneplus Nord. And I also have accidental long presses. I am actually quite disappointed with the phone.
One more thing that I dislike is how the navigation buttons have gaps between them. I constantly tap on those gaps and nothing happens. And if you use gestures, swiping to go back conflicts with swiping to open the side menu in apps.

I was hoping that this device was going to keep me happier than my OP9, oh well. it's still an early release. Hopefully it gets better with firmware upgrades. OP has gone down hill and that's why I'm here. If this fails, I'm going to submit to iOS (wait, did I just say that?!)
I did just put a screen protector on. I'm hoping that will kill some of the sensitivity. I went with the Milomdoi from Amazon. It was the best out of the 3 or 4 I ordered (sent back the ones I didn't did like). Installed pretty easy... despit the one small dust spec I missed in the far right corner. It'll be OK. The case almost covers it up. I'll report back if the screen protector improves the touch at all. I not hopeful though haha

You both might have some bad displays, my fingerprint scanner is far better and faster on the Pixel 7 pro than my OnePlus 9 Pro. I don't recall any issue with the touch sensitivity so far.

Nick James said:
I'm coming a OnePlus 9 and I'm noticing that the screen is far too sensitive on my P7P. For example, when I click on a notification banner, it thinks I'm long pressing and presents me with the options to "Silent," "Default," and "Priority" the banner notification. I've also noticed when I swipe left or right to go back, it will count it as double as the haptic feedback is felt twice.
I didn't know until after purchasing that Pixels were notorious for having bad finger print scanners. This one is worse that my OP9. I have a screen protector to put on still, perhaps it will make it just right at that point.
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Try going to Settings>Accessibility>Interaction controls>Timing Controls>Touch & Hold Delay and set it to Medium.

Lughnasadh said:
Try going to Settings>Accessibility>Interaction controls>Timing Controls>Touch & Hold Delay and set it to Medium.
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Just when you thought you scoured the all device's settings. I'll give this a shot and see what it does (so far so good). Thanks!
I re-registered my fingerprints too. Hopefully that will improve recognition.

On a same note, could someone please tell me if this is normal: https://giphy.com/gifs/COEoRqIfJdhpWTxoKC
When I adjust the brightness and leave the touch input for a bit, the slider goes all over the place. It's pretty annoying and doesn't seem that the slider should act this way.

anqry said:
On a same note, could someone please tell me if this is normal: https://giphy.com/gifs/COEoRqIfJdhpWTxoKC
When I adjust the brightness and leave the touch input for a bit, the slider goes all over the place. It's pretty annoying and doesn't seem that the slider should act this way.
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Didnt noticed until now , does the same on mine.

Kalaskas said:
Didnt noticed until now , does the same on mine.
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The reason you didn't notice is that like almost everyone, you don't let your finger linger on the slider, but slide it to where you want it and let go

Nick James said:
Just when you thought you scoured the all device's settings. I'll give this a shot and see what it does (so far so good). Thanks!
I re-registered my fingerprints too. Hopefully that will improve recognition.
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Click to collapse
Now tap and hold is too long when on medium. Why wouldn't they have this adjustable in ms instead of three preset options.

The fingerprint reader has been perfect for me (so much better than on the 6 Pro) but I agree about the screen sensitivity. It's too sensitive.

Nick James said:
I'm coming a OnePlus 9 and I'm noticing that the screen is far too sensitive on my P7P. For example, when I click on a notification banner, it thinks I'm long pressing and presents me with the options to "Silent," "Default," and "Priority" the banner notification. I've also noticed when I swipe left or right to go back, it will count it as double as the haptic feedback is felt twice.
I didn't know until after purchasing that Pixels were notorious for having bad finger print scanners. This one is worse that my OP9. I have a screen protector to put on still, perhaps it will make it just right at that point.
Click to expand...
Click to collapse
Absolutely zero issues with the fingerprint reader here, I find it just as reliable and even quicker than my S21 Ultra and that is with a protector.
I suggest it's either a bad screen protector install (air bubbles around the fingerprint area would cause havoc with it) or maybe it's just not a good protector for use with an optical scanner.