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Bad luck or bad quality...?? Orbit 2 - Rubber band got detached from jog dial

Well today evening after i came from the job, i just wonder to check for some new software here around to install on my phone and when i took him out of the covering, some rubber ring jump out and when i pick it up that thing i saw my phone looking like this.
I hope to get some support from the nice people of O2 Germany, actually i'm pretty sad with the production and quality of this phone.
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The original TC, has a solid plastic dial

Get it back immediately!

Just bad luck mate. Thanks for the warning, stuff like that usually happens when you pull out the phone from a tight pocket.

Seems like something that can be easily fixed with a bit of glue. Depends how well it fits in again ofcourse.
Still, for a device with this price you would expect it stays on the device and not fall off. But probably just bad luck, these things happen.

MrSmith22 said:
Just bad luck mate. Thanks for the warning, stuff like that usually happens when you pull out the phone from a tight pocket.
Click to expand...
Click to collapse
No mate, i didn't put it on my pocket, i only think that the display will be influenced to a kind of pressure like that, but never a rubber band, do you know what i mean..?
I take care of it very well

qtek_metanol said:
No mate, i didn't put it on my pocket, i only think that the display will be influenced to a kind of pressure like that, but never a rubber band, do you know what i mean..?
I take care of it very well
Click to expand...
Click to collapse
and to think I was planning to get one for my missus (-_~)

RaptorRVL said:
Seems like something that can be easily fixed with a bit of glue. Depends how well it fits in again ofcourse.
Still, for a device with this price you would expect it stays on the device and not fall off. But probably just bad luck, these things happen.
Click to expand...
Click to collapse
I would not talk at all about glue to fix it! I would just give it back and demand a new one! As you have already told... we are talking about a lot of money here!

athanaso77 said:
I would not talk at all about glue to fix it! I would just give it back and demand a new one! As you have already told... we are talking about a lot of money here!
Click to expand...
Click to collapse
Seconded!

your not alone with that problem. -> just look over at ppc-welt.info, there are quite some users that have experienced the same problem.

athanaso77 said:
I would not talk at all about glue to fix it! I would just give it back and demand a new one! As you have already told... we are talking about a lot of money here!
Click to expand...
Click to collapse
And what do you think is the first thing they are going to do to 'fix' it? I guess it depends on the way it was attached to the device to begin with, but it doesn't look all that impressive.

HI,
I have lost my Rubber band. And I don`t know where I can get a new one.

Perazzi said:
HI,
I have lost my Rubber band. And I don`t know where I can get a new one.
Click to expand...
Click to collapse
I'm sending my phone back to O2 Reparaturservice in Germany, let's see what they can do to stick the band.
HTC did a very crappy work with the Orbit 2, I think O2 should take all the phones back and return them to HTC.

Iv just had the same thing happen to me after one week of having the phone, going to o2 on friday, i want a replacement there and then.

Hey guys,
for those who did not already lose their rubber band. I would suggest to detach it and re-glue it using superglue. This worked for me and I am VERY sure that no one will be able to detach this any more...
So prevention is better than loosing the thing and I am pretty sure that O2 will not fix that in the O2 Shop, so you have to return the device for repair and that will end up in being without the orbit2 for many days.
For me this was no choice...
CU

While browsing the forum on my laptop, I look at my Orbit 2, and you guessed it, my rubber ring is missing!

nice one lads...just bought myself an Orbit 2 and now I read this...should have gone for the Cruise I suppose..oh well...let's keep superglue business in town shall we

is this what we have come to expect from phones. a bit dropes off and we have to fix it. bit's should not drop off phones just because we've used them for a week. i despair.

avoigt said:
Hey guys,
for those who did not already lose their rubber band. I would suggest to detach it and re-glue it using superglue. This worked for me and I am VERY sure that no one will be able to detach this any more...
So prevention is better than loosing the thing and I am pretty sure that O2 will not fix that in the O2 Shop, so you have to return the device for repair and that will end up in being without the orbit2 for many days.
For me this was no choice...
CU
Click to expand...
Click to collapse
since i'm in the US and without a local retailer or repair center, i followed avoigt's advice and gently removed the rubber ring and resealed with super glue. can you tell the difference?
it's not going anywhere now.

Same here, guys!
But only half of my ring got detached while I was trying to pull the device out of the leather Noreve case. I've bought it but I wish I hadn't. I will never use it. Pity.
I didn't even try to re-glue the ring. It did it itself But I will sure do it with some super glue as recommended here!

Do you think this is fixable? (NSFL - crushed N5)

Welp, two weeks into having my shiny N5 I rolled over a UTV and somehow my phone managed to be the only thing smashed to smitherine. Seriously, I got ejected out on the first flip, had the UTV land on my chest upside down when it was all said and done. I managed to walk away with nothing more than soreness, yet my N5 which was in the cubby and inside a leather glove and case came out looking like this....
It still lights up, do you think it's just the screen? I've never had a phone fixed before, so this is new to me. Is it fixable? What do you guys think.
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My god. O.O

Fixable? Seriously?
I think you need to build a small wooden bier for it and set it on fire while you sing a song of farewell.
Don't forget to put two tiny coins on its eyes. For the boatman.

Ouch.. try pulling the glass and see if anything looks damaged, if all looks "ok" try replacing the glass and let us know.
I thought I saw a glass replacment thread on here not long ago, otherwise i'm sure EBay already has some floating around.
Glad your ok! Keep the rubber side down :good:

Check with your credit card company (whichever you used to purchase the Nexus 5 with) on their warranty coverage. Most credit card companies will offer a 90 day accidental warranty, but will only cover up to a certain dollar amount. You might be able to just get a new one.
And don't think that making a claim with your credit card is a long process. It's super simple, and since it's free coverage, you won't get hit with any premium increases like you would with homeowner's insurance. Give it a shot, almost all major credit cards offer this protection and most consumers aren't aware it even exists.

danaconda1 said:
Check with your credit card company (whichever you used to purchase the Nexus 5 with) on their warranty coverage. Most credit card companies will offer a 90 day accidental warranty, but will only cover up to a certain dollar amount. You might be able to just get a new one.
And don't think that making a claim with your credit card is a long process. It's super simple, and since it's free coverage, you won't get hit with any premium increases like you would with homeowner's insurance. Give it a shot, almost all major credit cards offer this protection and most consumers aren't aware it even exists.
Click to expand...
Click to collapse
After posting on reddit someone pointed me in this direction. Sent in the paperwork today. The do require you to get a quote to have it fixed. A cellphone repair company quoted me 275. He said it's just the lcd and glass but since it's so new they were still really expensive. May try and fix it myself and sell it once discover refunds me.
Already purchased a new one though. Got a Black this time and definitely prefer it over the white.
Sent from my Nexus 7 using XDA Premium HD app

Broken outer glass

2 days ago I dropped my phone and outer glass is broken. (from bottom left part) I went to service provider they said we can repair it for 450 Turkish Liras (208 US dollars)
If I buy this (http://www.aliexpress.com/item/for-...-Glass-Lens-Outer-Touch-Glass/1897497974.html) and replace myself will it be okay? and these are the picture from my nexus 5. (sorry for bad quality)
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If you know what you're doing sure why not you will probably save tons of money

Everything is fused together.. Replacing "just the glass" will be next to impossible without the required tools. Besides that, the crack has hardly breached the display area.. if I were you, I would just ignore it and move on.

Yeah I watched the videos about dissambling, you need to disassemble almost everything to replace the glass. I've some friends who capable to do that fortunately. There is a crack on the display area it's really thin and I can see it from a certain angle.
I won't rush to replace it but if the glass in the link is enough, I won't give my money to service provider. This was all I need to know. Thx guys.

koolthing said:
Yeah I watched the videos about dissambling, you need to disassemble almost everything to replace the glass. I've some friends who capable to do that fortunately. There is a crack on the display area it's really thin and I can see it from a certain angle.
I won't rush to replace it but if the glass in the link is enough, I won't give my money to service provider. This was all I need to know. Thx guys.
Click to expand...
Click to collapse
The glass is bonded to the digitizer, even if you manage to separate it using heat, you have a huge chance of breaking the digitizer in the process. If done successfully you still have to use loca glue cured with a uv light to attach the new glass to the digitizer. This needs to be done with zero bubbles or defects or the touch won't work. Even if the loca is applied and the touch works and you don't ruin other components with the glue, it still won't be 100 percent perfect. Don't waste your time. Just pay to have it replaced imo. Or buy the digitizer, glass, and bezel assembly and just swap out the internals it'll be much easier. Unfortunately that assembly is 150 dollars, might as well pay the extra 50 and have lg or a repair shop do it for you and warranty their work.

Lokke9191 said:
The glass is bonded to the digitizer, even if you manage to separate it using heat, you have a huge chance of breaking the digitizer in the process. If done successfully you still have to use loca glue cured with a uv light to attach the new glass to the digitizer. This needs to be done with zero bubbles or defects or the touch won't work. Even if the loca is applied and the touch works and you don't ruin other components with the glue, it still won't be 100 percent perfect. Don't waste your time. Just pay to have it replaced imo. Or buy the digitizer, glass, and bezel assembly and just swap out the internals it'll be much easier. Unfortunately that assembly is 150 dollars, might as well pay the extra 50 and have lg or a repair shop do it for you and warranty their work.
Click to expand...
Click to collapse
Precisely this. Well said.

Lokke9191 said:
The glass is bonded to the digitizer, even if you manage to separate it using heat, you have a huge chance of breaking the digitizer in the process. If done successfully you still have to use loca glue cured with a uv light to attach the new glass to the digitizer. This needs to be done with zero bubbles or defects or the touch won't work. Even if the loca is applied and the touch works and you don't ruin other components with the glue, it still won't be 100 percent perfect. Don't waste your time. Just pay to have it replaced imo. Or buy the digitizer, glass, and bezel assembly and just swap out the internals it'll be much easier. Unfortunately that assembly is 150 dollars, might as well pay the extra 50 and have lg or a repair shop do it for you and warranty their work.
Click to expand...
Click to collapse
Thanks for detailed info. I think I'll save money a bit and then I'll pay for replacement.

[Q] Have people had cracks repaired or refused

My screen just cracked on my Z3. No drops, no twisting. Just in my front pocket.
It's just a single crack going diagonally from side to side, no marks on case or chips in the glass.
I've requested a return to Sony. Although the phone is insured, I want to make an Issue with Sony as I think this is a manufacturers fault and shouldn't have to be paid by my insurance company.
I did try and search this topic and will fill in the survey later when I can access google drive. but...
I would like to know if people have had cracked screens repaired or refused.
If there are a majority of cracks repaired under warranty it would stand me in good stead as "proof" there is a fault. If the phone was not repaired, at least we know we may as well save the hassle and just self repair.
so simple question...
If you have a had a cracked screen, did it get repaired under warranty?

mega_bite said:
My screen just cracked on my Z3. No drops, no twisting. Just in my front pocket.
It's just a single crack going diagonally from side to side, no marks on case or chips in the glass.
I've requested a return to Sony. Although the phone is insured, I want to make an Issue with Sony as I think this is a manufacturers fault and shouldn't have to be paid by my insurance company.
I did try and search this topic and will fill in the survey later when I can access google drive. but...
I would like to know if people have had cracked screens repaired or refused.
If there are a majority of cracks repaired under warranty it would stand me in good stead as "proof" there is a fault. If the phone was not repaired, at least we know we may as well save the hassle and just self repair.
so simple question...
If you have a had a cracked screen, did it get repaired under warranty?
Click to expand...
Click to collapse
Don't think you'll get many replies, certainly not enough thousand replies to justify this as a "fault". These things aren't normal and 99% of the time are drops.
I dropped mine from shoulder height, no case, onto wooden floor, no damage.

I have a crack...no drop, no nothing. I'll post pic once I get access to a camera. Hoping to get it warranty

Hi. My classmate has the same problem, but with the back glass of z3. She has z3 for just one week! No drop, or anything. She normally keeps her z3 in handbag. Today she pulled out her mobile and we saw this:
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It's realy embarrassing, 7 days after getting phone. My N4 dropped thousant times, and nothing happened - it has glass at a back too.

Mayex said:
Hi. My classmate has the same problem, but with the back glass of z3. She has z3 for just one week! No drop, or anything. She normally keeps her z3 in handbag. Today she pulled out her mobile and we saw this:
It's realy embarrassing, 7 days after getting phone. My N4 dropped thousant times, and nothing happened - it has glass at a back too.
Click to expand...
Click to collapse
If you look at the bottom you can see the impact point. Like a ball-point hammer impact.

jonshipman said:
If you look at the bottom you can see the impact point. Like a ball-point hammer impact.
Click to expand...
Click to collapse
It couldn't be pen or something like this. She hadn't anything in her bag except books and soft pen-box. Does anyone know if Sony repairs damages like this for warranty?

Brendo said:
I have a crack...no drop, no nothing. I'll post pic once I get access to a camera. Hoping to get it warranty
Click to expand...
Click to collapse
Here is the crack on mine. (all other marks are just bits of dust)

There is a survey thread here:
http://forum.xda-developers.com/z3-compact/general/sony-xperia-z3-z3-compact-glass-survey-t2900149

Brendo said:
Here is the crack on mine. (all other marks are just bits of dust)
Click to expand...
Click to collapse
In the 2nd photo it appears that the metal frame is sticking out. There's even a gap in between the frame and the glass... could it be that the crack was caused by an external physical damage?

rotsloeh said:
In the 2nd photo it appears that the metal frame is sticking out. There's even a gap in between the frame and the glass... could it be that the crack was caused by an external physical damage?
Click to expand...
Click to collapse
I see. It's a lighting thing as it does not look like that on the device itself (needed angle to show the crack). The back itself has a tiny gap at that corner and the diagonally opposite corner between the side and the back plate itself (and subsequently hardly any gap on the other two corners). Something that always annoyed me about the new corner pieces is that when you run your finger around the outside, it's noticeable that they don't sit as flush as the straight sides

Just to answer my own question, my phone was sent away Friday, I messaged them today and it *appears* (so far) it's a free repair and just waiting on parts, I should have it back next week.
So kudos to the service centre.
Now lets look at an armoured case then.....

I find this self crack thing hard to believe. I've owned a z1, z2 and z3 and this has never happened to me.
If it is true would xperia care not take care of it? If its a self crack it should come out clean in an inspection right?
Edit: oh thats great to hear [emoji3]

sfex3best said:
I find this self crack thing hard to believe. I've owned a z1, z2 and z3 and this has never happened to me.
If it is true would xperia care not take care of it? If its a self crack it should come out clean in an inspection right?
Edit: oh thats great to hear [emoji3]
Click to expand...
Click to collapse
My phone is insured. My phone would be replaced quicker by reporting it lost than sending it back to sony. The worst case for me is a £30 excess but a quicker turn around. I have no problem admiting ive broke phones, water damage or had them lost or stolen.
Sony have repaired it FOC (missing parts..... so going to take a few weeks), I dont need to convince anyone of what happened. Belive me or not, it makes no difference. Genuine. It broke in my pocket on the way to work. I'm not having a pop at you. Im just as incredulious that a phone could break in my pocket. But it did.
Anyway, after 10 days got an email from sony, out of stock on parts... have they had to replCe so many they have run out? Or just run minimal stock.... anyway... watch this space.

Final Update.
I got a Phone back. Different emei number so I guess they got bored and sent a new one. at 3 weeks, I hope it's that last time I have to send anything back

Foggy cameras

Any one drop their phone in water get foggy cameras and if so how long did it take to clear up?
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nowerlater said:
Any one drop their phone in water get foggy cameras and if so how long did it take to clear up?View attachment 4143310
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Click to expand...
Click to collapse
Oh dearrrrr. You need to get that sorted. Either you have a faulty mobile or you have screwed your own mobile by exceeding its water resistance. Inside the mobile there are strips that change colour that tell a technician if the owner has surpassed the mobiles safe working ratings. Either way get it sorted at your Samsung outlet.
Ryland

It fell in the sink for 30 seconds. Hardly it's limit. Everything else works no problems
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nowerlater said:
It fell in the sink for 30 seconds. Hardly it's limit. Everything else works no problems
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
There is obviously a problem with the camera lens fogged up! My initial advice still stands. Return it to your sales outlet.
IF IF IF the technicians find a fault with the mobile you should be sorted. If they discover water damage inside the mobile it needs to be removed before further damage is done.
Be it a fault with the mobile or misuse on your part you must get it sorted. :good:
Out of interest why did you leave it in the sink for 30 seconds and not retrieve it immediately?
Ryland

Ryland Johnson said:
There is obviously a problem with the camera lens fogged up! My initial advice still stands. Return it to your sales outlet.
IF IF IF the technicians find a fault with the mobile you should be sorted. If they discover water damage inside the mobile it needs to be removed before further damage is done.
Be it a fault with the mobile or misuse on your part you must get it sorted. :good:
Out of interest why did you leave it in the sink for 30 seconds and not retrieve it immediately?
Ryland
Click to expand...
Click to collapse
Rough estimate. Had my hands full. Wasn't that long in reality but me just trying to put a number on it
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nowerlater said:
Rough estimate. Had my hands full. Wasn't that long in reality but me just trying to put a number on it
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
30 seconds submerged in a sink of water is well within the IP rating PROVIDING the temperature of the water in the sink also complies with the IP rating. Remember heat (hot water) greatly reduces the water resistance of this device.
My 'gut feeling' is with Samsung you are going to have a very difficult time convincing them the situation is not a fault on your part but a fault with your particular mobile. For this very reason I NEVER take my mobile anywhere near water and avoid getting it wet under any circumstances. There are well documented cases of water ingress not being the fault of the owner but you KNOW what Samsung will say..... I enjoy Samsung mobiles and other Samsung products unless they have a problem then................Worst customer service I have ever encountered. In this country Samsung sub contract to several warehouses to sell and distribute their goods.
To that end if a fault develops one can often find oneself dealing with some third party sub contractor who has zero interest. Fortunately I pay more but use a multinational chain of stores that have a decent after sales section.
Hope you resolve this problem but fear you are going to have a headache? Let us know how you get on though.
I suggest you don't mention sinks and hot water etc. Hot day and the mobile was in your shorts when you went for a run? Moisture through sweat must be the problem..... I didn't write that.
Ryland

Look at the camera lense and see if you see water in it.
The phone isnt watee proof. It has a few seals to kwep water out.
But its still possible for water to be push in.
Also the camera glass is a crappy spot.
My old s7e had the glass break (how idk) but when i took it apart its a small amount of glue around it holding it in place.
Also remember hearing long time ago that someones glass fell out.
So let thr phone dry out and see if water made it in there

So went to Sprint and they took care of it.
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nowerlater said:
So went to Sprint and they took care of it.
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
New mobile or repair? Pleased it got sorted.
Ryland:good:

New device
Sent from my SM-G955U using Tapatalk

SMH at dropping phone in sink
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The same thing just happened to my note 8, carrier Sprint. Was ur phone water damaged when you took it to Sprint (the indicator being red in the sim slot). what did you tell them? Help please. Freaking out here. TIA

Ok, there will be a debate for this I'm sure once you send it to the service center. Since the phone claims that you can "soak" it in the water with its ideal time/depth you can have it claimed under warranty. I'm sensing the argument will have to be on the "dropping the phone" part as that technically can void the warranty under "misuse" of device.
Here's my "idiot" workaround for you. Bring the phone to another technician, have it cleaned/wiped/dried of any traces of water inside the phone without the warranty seal tampered (pray to God the sticker is not wet as well), and have that tech guy check if there are any signs of damage due to impact. If there's no trace of damage, bring the phone back to the authorized service center and claim a warranty.
P.S. This is granting though that you didn't fry your motherboard after switching it on.

Rain got in Note8
I have the my phone in bag of rice hoping to dry it out. But here's my question, if I take my phone to TechA and have him dry the phone, what would be my claim for warranty be when I take it to TechB?

Galaxy2000 said:
I have the my phone in bag of rice hoping to dry it out. But here's my question, if I take my phone to TechA and have him dry the phone, what would be my claim for warranty be when I take it to TechB?
Click to expand...
Click to collapse
I suggest you go to a trusted technician to make sure. Why? You don't want some shady tech guy dismantling and assembling your phone with knock off parts if you still want it under warranty since the service center will look into the internal components of your device.
Same goes to what I posted earlier to ask that tech to wipe out any traces of liquid or liquid stain. Your phone might be dry from the outside but it could be a different case inside.

Would it be any possibility of this?
https://www.youtube.com/watch?v=IcEwCSuaQJc