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www.chinavasion.com = bad quality & support product! = swindlers !! AVOID !!

Hi all,
I've bought a week ago this bluetooth mini keyboard :
http://www.chinavasion.com/product_info.php/pName/mini-bluetooth-keyboard-for-smartphones/
I've opened it, and it was looking to a be a great product. Pairing was okay, and stuff like that too. I tried to recharge it, and there was a contact problem. Here is a video explaining it : http://www.youtube.com/watch?v=WONbgT1lP2U
I DIRECTLY go to the online center of the shop. During the direct online conversation, he asked me to plug it to an other computer, so I went to my mum's one. While plugging it, the USB receptor broke and came inside the keyboard itself. It just broked!
There were already a BAD contact, and it simply broked. It is maybe a default product problem or simply a bad quality for their products, but it is NOT my fault. It's a new product, I've got a HTC HD2, so I know how to plug a microUSB cable !!
Anyway, they did not wanted to reimburse me !! They said I had to pay EVERYTHING to get it repaired (+ sending it, it would cost me more than buying a NEW one !).
In more, they asked me to wait and said they were going to answer me by email. They simply did NOT wrote me a mail the day after ! And now, 4 days later, I still have no answer, that's why I decided to write this topic !
So please, everyone retweet, publish it everywhere, and make know Chinavision as a really bad compagny for their QUALITY and SUPPORT!!!!!
Thank you !
I just lost 30 €, thank you www.chinavision.com and imagine if I had buy a product that cost 100 € or more??
CONCLUSION : AVOID www.chinavision.com !!!
Zepiii.
If interested, here is the both conversation with the online support :
Here is the first conversation I had with the online support :
Justin [Chinavasion]: Hi, how can I help you?
Sébastien *hide*: Hi !
Sébastien *hide*: I was talking with Mike
Sébastien *hide*: But I crashed
Sébastien *hide*: I explain you my problem or you redirect me to mike?
Justin [Chinavasion]: Would you like me to help you?
Sébastien *hide*: Yes
Sébastien *hide*: That's the same for me
Sébastien *hide*: I bought a mini bluetooth keyboard
Sébastien *hide*: But there a contact problem when charging already
Justin [Chinavasion]: Ok.
Sébastien *hide*: It's a product problem. I opened the box today...
Justin [Chinavasion]: We regret the inconvenience caused to you.
Justin [Chinavasion]: May I please have your order number?
Sébastien *hide*: No problem...
Sébastien *hide*: 823400
Sébastien *hide*: Here is a video proving the problem : http://www.youtube.com/watch?v=WONbgT1lP2U
Justin [Chinavasion]: I am checking that for you now.
Sébastien *hide*: If I can make anything else to proove if to you...
Justin [Chinavasion]: I see.
Justin [Chinavasion]: Would you confirm that are you not able to recharge this item?
Sébastien *hide*: I can recharge it.
Sébastien *hide*: But there a "false contact"
Sébastien *hide*: So only in a certain position it's recharging
Justin [Chinavasion]: Ok.
Justin [Chinavasion]: Please do not worry about this issue, we have 12 month warranty and we will assist you in full.
Justin [Chinavasion]: In case there is a problem with your product, you can send back the item for a repair to us and we will repair and send it back for free.
Sébastien *hide*: I am from Belgium.
Sébastien *hide*: How much will it cost me again to send it to you :S ?
Justin [Chinavasion]: It would be better to use this item as it is because sending it back for the repair would cost you the one side shipping charges.
Sébastien *hide*: It will cost me the same price than buying a new one.
Justin [Chinavasion]: Is it possible for you to use this anyway.
Sébastien *hide*: I don't care... I bought a NEW keyboard, which must be 100 % fully working when I use it :S
Sébastien *hide*: And when I simply connect it, it's not charging
Sébastien *hide*: I must press my finger on to make it work.
Justin [Chinavasion]: Would you please try recharging it with some other usb charging cable if available?
Sébastien *hide*: Okay, wait.
Justin [Chinavasion]: Take your time.
Sébastien *hide*: I've got a HTC HD2, which is also a microUSB
Sébastien *hide*: it's making exactly the same thing
Justin [Chinavasion]: Would you tell me that are you recharging it with your PC's usb port?
Sébastien *hide*: What do you mean?
Justin [Chinavasion]: I will be right with you.
Justin [Chinavasion]: I'm sorry for the delay. I'll be right with you.
Justin [Chinavasion]: Would you tell me that how are you getting this item recharged?
Sébastien *hide*: Ha ok.
Sébastien *hide*: I tried with my computer
Sébastien *hide*: in USB
Sébastien *hide*: Why, isn't it correct?
Justin [Chinavasion]: Would you please try recharging it on some other PC?
Justin [Chinavasion]: I am just trying to diagnose the fault.
Sébastien *hide*: Trying on my mum's one
Sébastien *hide*: Be right back.
Justin [Chinavasion]: Ok.
Sébastien *hide*: OH MY GOD :S
Justin [Chinavasion]: Yes please?
Sébastien *hide*: First I am sure it was a contact problem
Sébastien *hide*: Now, I pulled it and it's now completly broken
Sébastien *hide*: I mean, by pulling it, the microUSB receptor came INTO the keyboard
Justin [Chinavasion]: Would you tell me that what is broken?
Sébastien *hide*: it's broke :s
Sébastien *hide*: Else it's a bad quality product, or it's default of fabrication for this one :S
Justin [Chinavasion]: Would you tell me that is it the cable which is broken?
Sébastien *hide*: I promise you it just broked right now, and it wasn't before trying to plug it to my mum's computer
Sébastien *hide*: Not the cable
Sébastien *hide*: the microUSB receptor IN the keyboard
Justin [Chinavasion]: I see.
Sébastien *hide*: I am a big fan of technology, I am moderator on a french forum of +40 000 members, and when I found something cool, I publish it...
Justin [Chinavasion]: I am sorry that if product is damaged the warranty is void.
Justin [Chinavasion]: For further details on our warranty, please see this article:
Justin [Chinavasion]: http://support.chinavasion.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=3
Sébastien *hide*: I am also a active XDA user, a english forum of +2 500 000 users : http://forum.xda-developers.com/index.php
Sébastien *hide*: I was going to publish a cool article about you if the article was OKAY
Sébastien *hide*: So please, solve my problem !!
Justin [Chinavasion]: I am sorry that is not possible to get this item repair under warranty.
Sébastien *hide*: I RECIEVED THE PRODUCT LIKE THAT
Sébastien *hide*: COME ON
Sébastien *hide*: It's a BAD quality
Sébastien *hide*: I'm not stupid
Sébastien *hide*: It's a DEFAULT FABRICATION problem
Sébastien *hide*: Not me getting mad
Sébastien *hide*: FFS
Justin [Chinavasion]: You can get this item repaired by paying the expense.
Sébastien *hide*: FOR SURE NOT
Sébastien *hide*: Because it's NOT me that I broke it
Sébastien *hide*: It's a BAD quality or a default fabrication
Sébastien *hide*: While plugging it (althought they were already false contact), it brokes! It's a product that should be NEW !
Justin [Chinavasion]: Would you check the above link for the warranty and returns articles.
Sébastien *hide*: I've just BOUGHT it
Sébastien *hide*: I opened the box TODAY
Sébastien *hide*: are you joking of me?
Sébastien *hide*: Ask your supervisor or get bad publicity from me on a lot of FORUM !!
Justin [Chinavasion]: Is there anything else I can assist you with today?
Sébastien *hide*: ...
Sébastien *hide*: You must repair for FREE or send be a new one
Sébastien *hide*: It's a BRAND NEW product
Sébastien *hide*: And it was ALREADY having problem of charging.
Justin [Chinavasion]: Thank you for visiting. Please contact us at anytime.
Sébastien *hide*: While plugging it
Sébastien *hide*: it broke
Justin [Chinavasion]: Bye.
Chat InformationChat session has been terminated by the site operator.
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Here is a second one, I tried to contact a person working in the management of the website
Chat InformationPlease wait for a site operator to respond.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationYou are now chatting with 'Joe [Chinavasion]'
Joe [Chinavasion]: Hi, how can I help you?
Sébastien *hide*: Hi.
Sébastien *hide*: I recieved my product today, and it has a DEFAULT fabrication
Joe [Chinavasion]: I am sorry to hear that you are facing inconvenience, may I know the problem in detail please?
Sébastien *hide*: It's a miniUSB keyboard
Sébastien *hide*: bluetooh mini keyboard*
Sébastien *hide*: And the microUSB receptor is moving so is damaged
Joe [Chinavasion]: I'm sorry for the delay. I'll be right with you.
Joe [Chinavasion]: I see, we will repair it for you but you will be charged for this as this damage occurs by yourself.
Sébastien *hide*: I will not pay anything, because I recieved it TODAY, and there were ALREADY a problem while having it.
Joe [Chinavasion]: Can I have your order number please to check?
Sébastien *hide*: 823400
Joe [Chinavasion]: I am checking that for you now.
Joe [Chinavasion]: I am afraid, I can not give proper guidance for this, as I am not from the technical team, I need to pass this issue to my technical
department and we will contact you via email shortly regarding this issue. Can I have your email address please ?
Sébastien *hide*: no wait.
Sébastien *hide*: I already passed to a technical member
Sébastien *hide*: And he is said I had to pay
Sébastien *hide*: So I am writing to you
Sébastien *hide*: To show you what I am going to do
Joe [Chinavasion]: I see, then I am sorry as I can not do anything regarding this problem now.
Sébastien *hide*: Wait a second.
Joe [Chinavasion]: Ok
Sébastien *hide*: I am going to publish an article about the bad quality of your compagny
Sébastien *hide*: on all website I am going to
Sébastien *hide*: The 2 first one will be : http://forum.xda-developers.com/ & www.HTC-DEV.com
Sébastien *hide*: At first, I wanted to make a nice review of the product and you would have probably some other people buying the keyboard and winning monkey
Sébastien *hide*: money*
Sébastien *hide*: As you are STOLING me, I can't make anything EXCEPT that, and now making YOU lose money
Joe [Chinavasion]: Thank you for visiting. Please contact us at anytime.
Sébastien *hide*: I am really sad about this
Sébastien *hide*: You don't want to read the article first?
Sébastien *hide*: I've already wrote it
Sébastien *hide*: but not published
Joe [Chinavasion]: I can understand your situation Sebastien
Sébastien *hide*: I don't care
Sébastien *hide*: Have a look at it : http://freetexthost.com/hc1f1lves1
Sébastien *hide*: Let me publish it, and lose customer
Sébastien *hide*: Reimburse, I'll make a good review
Sébastien *hide*: and you will money because people will buy your product and I'll erase that article
Sébastien *hide*: You have the choice
Sébastien *hide*: If you close this conversation
Sébastien *hide*: I'll have my answer and publish it in so much place I can !!
Sébastien *hide*: Because you STOLE me 30 €
Sébastien *hide*: And I am a student
Joe [Chinavasion]: I can understand your concern, let me pass this to my management to sort out this issue and we will contact you via email with a positive
response soon. Can I have your email address please?
Sébastien *hide*: [email protected]
Joe [Chinavasion]: Thank you, please wait for the email from us.
Joe [Chinavasion]: Is there anything else I can assist you with today?
Sébastien *hide*: So is there any chance that I get reimburse?
Sébastien *hide*: I wait before publishing the article?
Joe [Chinavasion]: Let me pass this to my management on High Priority and then we will let you know with a positive response as this is not in my hands.
Sébastien *hide*: Okay...
Sébastien *hide*: When will I have an answer?
Joe [Chinavasion]: Thank you for your patience Sebastien
Sébastien *hide*: Because I am really disapointed about this...
Joe [Chinavasion]: You will receive the answer in 24 hours.
Sébastien *hide*: It's really sad I have to warn you. I am not a stoler, I am not wanting to stole you money
Sébastien *hide*: But it's not normal that it is damaged !
Joe [Chinavasion]: Alright, please wait for the response from us.
Sébastien *hide*: I am updating the freetexthost article
Sébastien *hide*: I'll publish it only if needed then
Joe [Chinavasion]: Ok
Sébastien *hide*: Sad I had to do this
Sébastien *hide*: Really, I am not someone liking to make that !!
Joe [Chinavasion]: Ok
Sébastien *hide*: Btw, you can check to www.HTC-DEV.com I am Zepiii (french moderator - + 10 000 posts)
Sébastien *hide*: On XDA, I am an active "Senior member"
Joe [Chinavasion]: Thank you
Joe [Chinavasion]: Is there anything else I can assist you with today?
Sébastien *hide*: Reimbursing me
Sébastien *hide*: I'll wait 24h then
Sébastien *hide*: Bye
Joe [Chinavasion]: We will let you know via email.
Joe [Chinavasion]: Thank you for visiting. Please contact us at anytime.
Joe [Chinavasion]: Bye
Sébastien *hide*: Bye & Thank you listenning me.
Joe [Chinavasion]: You are always welcome Sebastien
Sébastien *hide*: We will see if I'll buy a day again something from your compagny
Sébastien *hide*: I hope it...
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PS : I published it in several Accessories topic, because people learn it.

Unfortunately, this is sometimes what you get when you buy from overseas.
Often devices like these end up being imported by local EU resellers, and whilst you may pay more for them, you gain the benefit of strong consumer protection laws.
Regards,
Dave

they get my thumb up
i have bought 2 x duel sim dual SD card touch screen phones from them for work.
one was faulty (had a loose mini usb plug) & they replaced (did offer a refund) no problem & EVEN allowed me to exchange for a different model
i found there service very good better than a lot of sellers on ebay & local shops.

This is ridiculous!
You are trying to scare them by giving links to XDA forum? WTF were you thinking when telling them to check your forum account for number of posts?
Sébastien *hide*: I promise you it just broked right now, and it wasn't before trying to plug it to my mum's computer
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You're a funny guy!
Seems like the guys were more than patient with you.

You seem to have no clue when it comes to getting somewhere with CS personel.
First off, they don't care about bad reviews on forums, making threats don"t work. They are just employees of the company, they couldn't care less about it.
No what you wanna do is keep your calm and stay diplomatic, whilst still keeping a firm hand on the problem. If you believe is it their fault, then keep arguing that it is, however you have to be "cool" about it, not get angry, not start insulting them (people tend to do that for some reason, like cursing is going to make things better).
I once managed to exchange a fried up 15 months old MP3 player (out of warranty) for a brand new one from the store for free. Hell i didn't even have a reciept.
So as you can see, everything is possible, you juste have to do it the right way.

[Q] paypal safety :/

hello! i found a well known smartphone on ebay for a very good price! i communicated with the seller and he told me to process outside ebay but with paypal... so can i trust him ??? if he doesn't send me anything will i get my money back???

My own policy is to buy only from sellers holding the "top seller" logo. Otherwise if something goes wrong, in the best scenario you'll struggle and waste time to get back your properties.

i know :/ but i cant resist it is a very good deal !!! btw i've just send an email to paypal and im waiting for an answer !

I wouldn't do it. Smells like a scam to me. If it's listed on ebay buy it through the proper procedure, not 'outside of ebay'.
I'd skip it if i were you.

if it is a scam opening a dispute doesn't give my money back??

Need Screen Data Cable :(

Seem to have ****ed mine up, anyone know where I can get one, or anyone want to sell me a spare? (Voided warranty as I opened )
Thanks!
[EDIT: Think this may be wrong forum :S]

I reckon your best bet would be to look for a TP spares or repair on eBay.

Could you ask HP tech department to send you one? If you ask and they say that they can't sell you one, try asking for them to give it to you. I'm not kidding I had that work one time with logitech. Sometimes the tech department isn't allowed to sell parts, just distribute and you never know, for something that small they might be feeling generous. Best of luck!

[Q] 14 year old in desperate need of advice

I'm a 14 year old who has been saving up for an asus transformer pad tf300. I brought a few months ago after saving for a long time. I had it for a couple of months and accidentally cracked the screen. The touch is unresponsive. I took it first to the place that I brought it from (Currys) but they said they couldn't fix it because I hadn't brought their warranty, which cost half as much as the product itself. After this I contacted Asus, knowing that their customer support had a bad reputation, and they said that I would have to send it to their repair centre. They then said that I would have to pay a charge of £60 for it to be collected and looked at and even if they couldn't fix it this fee was un-refundable. Despite all of this I still continued with the process. It was only the day before it was being collected they sent me an email saying that they were going to send it to their repair centre in Czech Republic and that they wouldn't be able to specify a price. This is when I became suspicious. I cancelled the order and phoned their hotline and after a long, pricey phone call I got the name of someone higher up I could email. He said that the cost could be anything from a £120. Instantly I thought that this could mean absolutely anything. I told them not to worry about the repair and that I would find someone in England to repair it. After a month or so of searching the internet, making phone calls and sending emails everyone has said that they can't fix it.
Does anyone have any advice to overcome this problem? Thank you very much for reading this.

Perhaps a used model
arthur98 said:
I'm a 14 year old who has been saving up for an asus transformer pad tf300. I brought a few months ago after saving for a long time. I had it for a couple of months and accidentally cracked the screen. The touch is unresponsive. I took it first to the place that I brought it from (Currys) but they said they couldn't fix it because I hadn't brought their warranty, which cost half as much as the product itself. After this I contacted Asus, knowing that their customer support had a bad reputation, and they said that I would have to send it to their repair centre. They then said that I would have to pay a charge of £60 for it to be collected and looked at and even if they couldn't fix it this fee was un-refundable. Despite all of this I still continued with the process. It was only the day before it was being collected they sent me an email saying that they were going to send it to their repair centre in Czech Republic and that they wouldn't be able to specify a price. This is when I became suspicious. I cancelled the order and phoned their hotline and after a long, pricey phone call I got the name of someone higher up I could email. He said that the cost could be anything from a £120. Instantly I thought that this could mean absolutely anything. I told them not to worry about the repair and that I would find someone in England to repair it. After a month or so of searching the internet, making phone calls and sending emails everyone has said that they can't fix it.
Does anyone have any advice to overcome this problem? Thank you very much for reading this.
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Sorry to hear of your problem and poor ASUS/Curry's service in the UK - not sure if this is any help, but if they are asking a minimum £120 for a basic LCD repair, sounds you better off getting a new 'used' machine.
I'm still in two minds to purchase a June purchased TF300 and KB for about £165.00 for 32G model - happy to collect it on your behalf and sort out payment when I'm back in the UK - 30th November. Sounds better than a repair and cheaper than eBay.
Anyway, do respond or PM me - happy to assist if I can.

Hello Arthur, maybe I can help you, I sent you the PM, I am from Czech republic and I have two friends. They are the Asus HW specialists / technics.
Maybe I can help you with your problem, or I can sent you the price of repair. Contact me on email which I sent by PM on your mail. '
Sorry for my bad english.
George

Camera hinge loose

Hi I’ve had my zenfone 6 about a week now and the camera hinge has gone lose in the top left corner so even when closed it makes a buzzing noise if speakers turned up or you get vibration from texting currently tried to rma to have it repaired but ASU’s say they want it for an indefinite amount of time and the ASU’s store (ran by laptop outlet) had no interest in helping just sent a return for refund request anyone else had this or got it sorted I have tried to collaborate the camera with no fix

Terrible reply from Asus here for years I've brought there computer parts after this no chance guess I'll have to get PayPal to set up a return lovely device not with any real support
Dear Customer,
Thank you for contacting ASUS Support.
We apologize for any inconvenience caused.
My name is Nelvi and it would be my pleasure to help you the best way I can.
I have received an answer from level 2.
The repair will be conducted in normal time and it will fix the issue if you do wish to book the device you can do so via this link.
* Please note that service for out of warranty items & items that have customer induced damage is charged with a minimum of £45 for transport & logistics and the repair will be on top of that.
Please see below the link to the RMA application form for service request:
https://rma.asus-europe.eu/uk
As soon as your application is submitted, it will be queued in for review, following this, you shall have an email confirmation with RMA reference number. The RMA number is unique and can be used as a reference to check on your repair’s status. The RMA check service is also available online and you can do so by accessing the link below.
https://www.asus.com/uk/support/Repair-Status-Inquiry/?country=United Kingdom
Once you have your RMA number, collection will be booked with DPD and they would contact you via email/message or phone to confirm when your item is going to be picked up. Collections usually happen within 3 working days of receiving the email confirmation.
Once the item is collected, the carrier shall deliver it to a designated service center and the repair process will start.
Last but not least, please make sure to read the Terms and Conditions prior to submitting your online RMA application form.
In case you want to change your pickup/return date or address please contact us again, so we can assist you on the matter.
If you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Nelvi_S
Asus Customer Service
Asus Technical Support Site: http://support.asus.com

Outside of a retailer accepting a unit for exchange / return, this is pretty common process for returns. They're not usually expedited even for newer devices