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I have been going round and round with att on this issue. My infuse will bounce between hsdpa and umts signal every 30 seconds no matter where i am. They believed the issue was with the phone and replaced it issue still happening. Then advised that it was a network issue and opened a ticket with the "network department" who advised there were no issues in the area. They then removed and re added my data plan with the issue still occurring. Any ideas would be greatly appreciated
It's normal to be connected UMTS. You will only get HSPA when you are actively streaming data up or down.
[email protected] said:
I have been going round and round with att on this issue. My infuse will bounce between hsdpa and umts signal every 30 seconds no matter where i am. They believed the issue was with the phone and replaced it issue still happening. Then advised that it was a network issue and opened a ticket with the "network department" who advised there were no issues in the area. They then removed and re added my data plan with the issue still occurring. Any ideas would be greatly appreciated
Click to expand...
Click to collapse
Is that issue causing data connectivity issues?? On my first Infuse it would show me with 3-5 bars of signal, but when I tried accessing data on apps like the Market, Facebook, or stock Web Browser it wouldn't connect and would give me an error instead. AT&T doesn't know why that was happening. They eventually told me to exchange my phone.
It is and i get the same error it says network unavailable. This is the second "4g" phone this is occurring on
[email protected] said:
It is and i get the same error it says network unavailable. This is the second "4g" phone this is occurring on
Click to expand...
Click to collapse
Wow, I had the Atrix and that was happening to me with it as well. I don't remember if it went away after I updated the firmware on it, but I had other minor issues with it as well so I returned it and got the Infuse.
I've been trying out my 2nd Infuse and it seems that it doesn't have network connectivity issues like my prior Infuse, but I've noticed it does start acting up when I use the stock web browser. Maybe the whole issue is being caused by the browser!
I am taking mine back today it cant sit on HSPA+ for more then 30 seconds at a time and this is where a cell tower is almost next to my house and i can see it.
DVA4890 said:
I am taking mine back today it cant sit on HSPA+ for more then 30 seconds at a time and this is where a cell tower is almost next to my house and i can see it.
Click to expand...
Click to collapse
Yes exchange it, it is a bad batch Infuse definitely not an network issue
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Well that sucks, because they haven't flipped the switch in my area yet. So, I won't know if my phone has this issue till they do
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I've been streaming on Pandora for 2 or 3 hours without an issue. My network type switches between UMTS and HSDPA constantly, is that normal?
After working with tech support they feel it is an issue with the phone as it is not locking on to a tower signal. I was also informed that it not a common issue but has been seen with a few of the infuses sounds like a bad batch of phones may be floating around
[email protected] said:
After working with tech support they feel it is an issue with the phone as it is not locking on to a tower signal. I was also informed that it not a common issue but has been seen with a few of the infuses sounds like a bad batch of phones may be floating around
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Click to collapse
Man that sucks!! I started having network issues with my 2nd Infuse last night. Today I tried searching the Market and it just kept loading till it eventually gave me an error! I guess Best Buy has the bad batch. What sucks is that the rep at Best Buy almost gave me a hard time when I told her I wanted to exchange it due to network issues.
Spoke to AT&T again and the rep told me that the update isn't for any network issues and that she hasn't heard of any problems with the Infuse so she advised me to either get another Infuse or return it and get some other phone.
sim card problem
hi everyone...
i had unlocked my infuse. i insert my sim card. it sometimes make calls but sometimes not. sim works perfect on my vodafone 945 and samsung 5620(monte). it automaticaly shows flight mode when connection gone. i have a look at phone status it shows signal but doesn't show network provider name. please help me. what must i do?
hipo13 said:
hi everyone...
i had unlocked my infuse. i insert my sim card. it sometimes make calls but sometimes not. sim works perfect on my vodafone 945 and samsung 5620(monte). it automaticaly shows flight mode when connection gone. i have a look at phone status it shows signal but doesn't show network provider name. please help me. what must i do?
Click to expand...
Click to collapse
Did you network unlock?
slider2828 said:
Did you network unlock?
Click to expand...
Click to collapse
Yes i did. I tried an other sim card and it works. I think my sim is defective
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Farjad_ said:
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Click to expand...
Click to collapse
Not sure if that makes it defective but it happens on mine. Does it have issues loading websites?? Every once in a while when I search for something on google or enter another website my phone won't even load the site and when that happens I try an app that uses internet, Market or FB, and it won't load and finally give a connection error. AT&T doesn't know what causes it.
Farjad_ said:
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Click to expand...
Click to collapse
Congrats on getting the Infuse and moving to Android!
You're really lucky to start your Android experience with such a great device.
Switching from UMTS to HSDPA is totally normal. The battery would die very quickly if the radio had to maintain a constant HSDPA connection. The default is UMTS, and when transferring large amounts of data, the phone should automatically switch to HSDPA.
lost2030 said:
Not sure if that makes it defective but it happens on mine. Does it have issues loading websites?? Every once in a while when I search for something on google or enter another website my phone won't even load the site and when that happens I try an app that uses internet, Market or FB, and it won't load and finally give a connection error. AT&T doesn't know what causes it.
Click to expand...
Click to collapse
I haven't had that problem yet, but I've really mostly been using wifi to surf, but I guess I should stop so I can figure out if my device is defective. I'll let you know if I have any issues.
As an experiment, try downloading the app "Net Ping" from the market and set it up to ping every 3 seconds or so in the background. Now if you check your status, it should maintain a constant HSDPA connection.
Hmm...now I'm wondering just how quickly the battery will die? Time to find out.
Is this the issue everyone else is having? Just got the sensation and am having data problems but no posts I've read describe exactly what I am seeing on my phone.
In the notifications bar, "Mobile Network" is constantly cycling between "On" (1 second) and "Turning on..." (5 seconds). It never stops and I get no data on my phone. I have not had any problems with wifi.
When I first got the phone, before porting in my number, it worked fine and speedtest showed 6Mb down. The first t-mo rep said they manually connected me to the tower and that worked for a few hours. I'm in the Baltimore area and the coverage where I am it really good.
Called T-Mo again today and they told me what I've read in the forums, it's a software issue and there is nothing that can be done until an OTA update. They had me run the cyphering fix, etc. but nothing works. They are at least crediting me the data cost until it is fixed...
droy.cms said:
Is this the issue everyone else is having? Just got the sensation and am having data problems but no posts I've read describe exactly what I am seeing on my phone.
In the notifications bar, "Mobile Network" is constantly cycling between "On" (1 second) and "Turning on..." (5 seconds). It never stops and I get no data on my phone. I have not had any problems with wifi.
When I first got the phone, before porting in my number, it worked fine and speedtest showed 6Mb down. The first t-mo rep said they manually connected me to the tower and that worked for a few hours. I'm in the Baltimore area and the coverage where I am it really good.
Called T-Mo again today and they told me what I've read in the forums, it's a software issue and there is nothing that can be done until an OTA update. They had me run the cyphering fix, etc. but nothing works. They are at least crediting me the data cost until it is fixed...
Click to expand...
Click to collapse
When did you port your number? have you tried switching the "network operator" setting to GSM only and testing that? If it works better on GSM only, it may be an ssue with a tower near you. I know that tmo is having issues with data on roaming towers atm, are you in network?
I am in network with good coverage here in Baltimore. Got the phone on Monday, ported numbers that afternoon.
On GSM only the mobile network still cycles the same way, only 2G keeps popping on and off in the notifications bar instead of 4g.
droy.cms said:
Called T-Mo again today and they told me what I've read in the forums, it's a software issue and there is nothing that can be done until an OTA update. They had me run the cyphering fix, etc. but nothing works. They are at least crediting me the data cost until it is fixed...
Click to expand...
Click to collapse
WOW! They had you try the cyphering "fix"? Wonder if that tech reads XDA?
When I'm on data, my phone is stuck on EDGE or GPRS when it should go up to 3G or H+. I've tried restarting my phone, turning wifi on and off, turning data on and off and made sure my settings looked okay. Any help is appreciated!
Cataclysm 11/26, Franco r14, dalvik patch. And if it's relevant, I'm on Rogers wireless.
I'm not sure but doesn't Rogers use global frequency in which case you need the 821 model?
I've definitely had 3G and H+ on my N5 (abbreviations much?), but it just seems very inconsistent. It'll go from H+ to 3G, back to H+, then cut out completely, then sit on E or G for a while. Just trying to pinpoint the issue because it's getting annoying haha. Perhaps it's the frequency that's screwing it up but that's definitely not my area of expertise. I do have the D820 model if that's helpful.
I'm having exactly the same problem with Fido right now, I tried pretty much everything including
- flashing back the factory image
- tried every modems from the xda thread in the Nexus 5 Android Development section (currently my phone is on the D821 modem but it didn't change anything)
- changing my apn (but it was obvious that this was not the problem since the phone had a edge connection.
I'm really about to call Fido...
Still, I'm kinda glad to see that i'm not alone.
maybe that the data service in your personal area?
Well going back and forth between 3G and H is normal. It picks up H/H+ when receiving/transmitting and goes to 3G when idle to save power.
obsanity said:
Well going back and forth between 3G and H is normal. It picks up H/H+ when receiving/transmitting and goes to 3G when idle to save power.
Click to expand...
Click to collapse
I called Fido, the technical support told me that they had something that was blocking me from 3G (but he didn't tell me what it was, he just told me that something was blocking me...) I had my beloved H+ back for maybe a whole minute and then it just switched back to Edge network.
All I wanted to know was if many customers have reported the problem or if I were alone...
Maybe if I'm lucky my phone will get back its 3G soon just like you.
I'm still having the issue today.
I called back Fido and they tried different things like desactiving/activing back my line, "updating my line" and more without any success.
Then I called google and told them the problem. They will change my Nexus 5 for a brand new but at the same time I feel like it is a software issue and not an hardward one... Well, we'll see, I never had a problem like that with any other phone before and the Nexus 5 never had any problem with 3G before yesterday.
I haven't tried everything yet, maybe you could try :
If you are in a LTE area, can the Nexus 5 connect itself to this network? Nearest LTE area from where I live is like 40 minutes away, bit too far just for a test.
Try with a sim card from another company like Telus or Bell, is the phone connecting to the 3G network? (I though about this while calling Google..)
Well, hope that the next phone will be ok.
Here are the few pictures just to show you a proof that even when I request a webpage, the phone will stays on 2g only.
http://imgur.com/a/a0QJ7
mark1s said:
I'm still having the issue today.
I called back Fido and they tried different things like desactiving/activing back my line, "updating my line" and more without any success.
Then I called google and told them the problem. They will change my Nexus 5 for a brand new but at the same time I feel like it is a software issue and not an hardward one... Well, we'll see, I never had a problem like that with any other phone before and the Nexus 5 never had any problem with 3G before yesterday.
I haven't tried everything yet, maybe you could try :
If you are in a LTE area, can the Nexus 5 connect itself to this network? Nearest LTE area from where I live is like 40 minutes away, bit too far just for a test.
Try with a sim card from another company like Telus or Bell, is the phone connecting to the 3G network? (I though about this while calling Google..)
Well, hope that the next phone will be ok.
Here are the few pictures just to show you a proof that even when I request a webpage, the phone will stays on 2g only.
http://imgur.com/a/a0QJ7
Click to expand...
Click to collapse
Thanks for the update mark1s. Definitely let me know if a new phone fixes anything, although I'm also thinking it's a software problem.
The problem could just be that there happens to be patches of low coverage in the areas we're testing this out, which seems unlikely in big cities. But testing at work seems to have this problem, but testing this at home I pick up 3G and H+ just fine. Odd..
EDIT: Turns out it does work, but only for a few minutes until it disconnections. Data confirmed to work during this time period, same as text.
Ok so I've tried searching around with no hope.
I have a One S T-Mobile phone, and using it with both stock and CM, the 3G does not work.
It a few times it would connect and then jump off. It doesn't seem to even recognize the existence of 3G now. On the network selector on the quick settings panel in CM, it only lets me select 2G... setting it back to 3G prefered doesn't help at all.
I'm on WIND mobile, which the 3G uses AWS 1700/2100, which is clearly supported by this phone if you look on GSM Arena (it's the tmobile version for sure, it's pasted across the front of the phone and throughout the stock rom)
Not to mention, I'm told most, if not all, T-Mobile phones work with WIND. Is the 3G radio broken perhaps? Is there a way I can check this?
Anyone have any clue?
Jem256 said:
Ok so I've tried searching around with no hope.
I have a One S T-Mobile phone, and using it with both stock and CM, the 3G does not work.
It a few times it would connect and then jump off. It doesn't seem to even recognize the existence of 3G now. On the network selector on the quick settings panel in CM, it only lets me select 2G... setting it back to 3G prefered doesn't help at all.
I'm on WIND mobile, which the 3G uses AWS 1700/2100, which is clearly supported by this phone if you look on GSM Arena (it's the tmobile version for sure, it's pasted across the front of the phone and throughout the stock rom)
Not to mention, I'm told most, if not all, T-Mobile phones work with WIND. Is the 3G radio broken perhaps? Is there a way I can check this?
Anyone have any clue?
Click to expand...
Click to collapse
Ok, so apparently it does connect, but only for 2 or 3 minutes before disconnecting. The data works fine, the service works fine, but it just bails on the connection after a few minutes until i restart the phone.
Jem256 said:
Ok, so apparently it does connect, but only for 2 or 3 minutes before disconnecting. The data works fine, the service works fine, but it just bails on the connection after a few minutes until i restart the phone.
Click to expand...
Click to collapse
http://forum.gsmhosting.com/vbb/f485/htc-one-s-stuck-2g-network-plz-help-1880307/
I have two Sprint Galaxy S8s that I purchased from Sam's Club. I have the same issue with both of them. Please respond if you are having this issue, or not and if you have found a fix. Apparently it is an issue on multiple Samsung devices with Sprint.
I continuously get a pop-up error that states:
Unable to establish a wireless data connection
LTE: ESM - 38 EMM - x
In the notification panel it shows:
RilNotifier
Mobile data connection error
I have spent hours on the phone with Sprint and they have not been able to permanently fix it. The last person talked to told me to take it to a store and they could fix it. Well, we all know how that goes....
There is 1 temporary fix. If I put in the Dialer code: ##72786# and let it do its thing, it will have no issues until the next time the phone is restarted.
I have update the PRL and profile numerous times. I have installed the latest system updates, factory reset. Nothing permanently fixes it thus far.
mikeregister said:
I have two Sprint Galaxy S8s that I purchased from Sam's Club. I have the same issue with both of them. Please respond if you are having this issue, or not and if you have found a fix. Apparently it is an issue on multiple Samsung devices with Sprint.
I continuously get a pop-up error that states:
Unable to establish a wireless data connection
LTE: ESM - 38 EMM - x
In the notification panel it shows:
RilNotifier
Mobile data connection error
I have spent hours on the phone with Sprint and they have not been able to permanently fix it. The last person talked to told me to take it to a store and they could fix it. Well, we all know how that goes....
There is 1 temporary fix. If I put in the Dialer code: ##72786# and let it do its thing, it will have no issues until the next time the phone is restarted.
I have update the PRL and profile numerous times. I have installed the latest system updates, factory reset. Nothing permanently fixes it thus far.
Click to expand...
Click to collapse
I was having/have this issue as well, but seems to only happen when I have been on Wifi Calling and loose Wifi connection.
ait1071 said:
I was having/have this issue as well, but seems to only happen when I have been on Wifi Calling and loose Wifi connection.
Click to expand...
Click to collapse
It happens to me regardless of the Wi-Fi/Wi-Fi calling situation.
Sent from my SM-G950U using Tapatalk
I have this issue and it only happens when I have location toggled on.
I've redone profile etc, but as soon as location is turned on it re-appears.
this happens to me occasionally as well. Not sure what is causing it. I normally toggle the "Mobile Data" on and off to get rid of it. It is at random times and not that often but it is annoying for sure
I noticed this today also. I toggled airplane mode but it keeps coming back...
I also have an S8 from Sam's with this same issue, as well as 2 G6's that i purchased from Sprint's web site that constantly drop data connection. Tried all kinds of settings changes, including changing bands, carrier aggregation, reset network, sim pull, etc and currently have a ticket open with the "network team". I have an S6 on the account also that has been upgraded to Android 7. It has no issues at all. Also, the issues seem to only happen in LTE only areas, I have been to an LTE-Plus area twice and the phone maintained a constant connection. That makes me think this is related to HPUE. BTW, the G6 will stay connected for 10 seconds on lte, then lose all data connection for 15 seconds, then repeat. I have watched and timed this behavior with a stop watch for close to 30 minutes, while moving and standing still.
mikeregister said:
I have two Sprint Galaxy S8s that I purchased from Sam's Club. I have the same issue with both of them. Please respond if you are having this issue, or not and if you have found a fix. Apparently it is an issue on multiple Samsung devices with Sprint.
I continuously get a pop-up error that states:
Unable to establish a wireless data connection
LTE: ESM - 38 EMM - x
In the notification panel it shows:
RilNotifier
Mobile data connection error
I have spent hours on the phone with Sprint and they have not been able to permanently fix it. The last person talked to told me to take it to a store and they could fix it. Well, we all know how that goes....
There is 1 temporary fix. If I put in the Dialer code: ##72786# and let it do its thing, it will have no issues until the next time the phone is restarted.
I have update the PRL and profile numerous times. I have installed the latest system updates, factory reset. Nothing permanently fixes it thus far.
Click to expand...
Click to collapse
Are you in an LTE-Plus area?
rockywall said:
I also have an S8 from Sam's with this same issue, as well as 2 G6's that i purchased from Sprint's web site that constantly drop data connection. Tried all kinds of settings changes, including changing bands, carrier aggregation, reset network, sim pull, etc and currently have a ticket open with the "network team". I have an S6 on the account also that has been upgraded to Android 7. It has no issues at all. Also, the issues seem to only happen inLTE only areas, I have been to an LTE-Plus area twice and the phone maintained a constant connection. That makes me think this is related to HPUE. BTW, the G6 will stay connected for 10 seconds on lte, then lose all data connection for 15 seconds, then repeat. I have watched and timed this behavior with a stop watch for close to 30 minutes, while moving and standing still.
Click to expand...
Click to collapse
Dial ##scrtn# I'm on my second s8 plus both have same issue
The only way I've found that keeps the error from happening for me is to turn off location. Since then I haven't seen the error pop up.
njdan30 said:
Dial ##scrtn# I'm on my second s8 plus both have same issue
Click to expand...
Click to collapse
Already have, twice.
rockywall said:
Already have, twice.
Click to expand...
Click to collapse
Sucks it's just a temp fix I noticed after I use WiFi at home then goto service area I med to dial it every time on this over priced p.o.s. my s7 edge iPhone 6 plus and 5 other phones have zero issue just my s8 plus. They thought it was a defected antenna which I figured it wasn't, I tried dialing ##omadm# and changing to sprint development mode which phone wouldn't activate only in production mode would it work, also seems to only be the phone I got thru mail without a set msl this one is 000000 my other galaxies have sprint set msl
rockywall said:
Are you in an LTE-Plus area?
Click to expand...
Click to collapse
I am not sure how to tell if an area has LTE Plus, but I live in SW Virginia and went 3 hours away for a couple days to Richmond and had no issues. So, it's definitely the network in certain areas.
Sent from my SM-G950U using Tapatalk
mikeregister said:
I am not sure how to tell if an area has LTE Plus, but I live in SW Virginia and went 3 hours away for a couple days to Richmond and had no issues. So, it's definitely the network in certain areas.
Sent from my SM-G950U using Tapatalk
Click to expand...
Click to collapse
I am also in SW VA, and after speaking to a few stores, one mentioned that it has something to do with the nTelos merger. I have to use 3G from Roanoke to Danville on a daily basis. even though it is fairly solid LTE coverage.
If you look at Sprint's coverage map, LTE Plus is a darker color. Richmond and Norfolk/Hampton Roads area are Plus.
rockywall said:
I am also in SW VA, and after speaking to a few stores, one mentioned that it has something to do with the nTelos merger. I have to use 3G from Roanoke to Danville on a daily basis. even though it is fairly solid LTE coverage.
If you look at Sprint's coverage map, LTE Plus is a darker color. Richmond and Norfolk/Hampton Roads area are Plus.
Click to expand...
Click to collapse
I have assumed it was something to do with nTelos. I live in Roanoke and work in Christiansburg. The issue is in both places. Follow my instructions in my OP with the dialer code and your LTE will work fine, just have to do it anytime you restart your phone. No need to suffer on 3G.
Sent from my SM-G950U using Tapatalk
I doubt it has anything to do with nTelos. I live in Michigan and I get the same issue with my s8 plus and whatever nTelos is, we don't have it.
TheFugg said:
I doubt it has anything to do with nTelos. I live in Michigan and I get the same issue with my s8 plus and whatever nTelos is, we don't have it.
Click to expand...
Click to collapse
nTelos was a regional carrier in VA, WV, NC, OH, MD. They were purchased by another local company, Shentel, that operates under Sprint. They are not an MVNO though, they sell Sprint branded phones and service. And all the stores changed to Sprint branding. It could be a different regional carrier from your area, This merger happened a over a year ago and that is when we started getting LTE service. I think the merged network is not capable of dealing with HPUE. That is the common denominator with the G6 and S8.
Galaxy S8 plus and S8 same error
So if I understand all these comments correctly, there is still no resolution to this? I live in Huntington Wv and yes we did have nTelos. I have 2 S8+ and 1 S8 all get this error. I have a ticket in for the network team but I'm not holding my breath.
I am also having this issue. I've done ##72786# that seemed to fix it, but it's back. I change to CDME/LTE from automatic, and it still happens. I was about to do a factory reset. It's my only complaint with this device, otherwise I love it. I am in southwest PA. It seems to happen during cell tower hand offs like if I'm out driving. I just toggled data and the error went away.
Edit: I'm on the S8 Plus but I don't think that makes a difference.
Outatime67 said:
I am also having this issue. I've done ##72786# that seemed to fix it, but it's back. I change to CDME/LTE from automatic, and it still happens. I was about to do a factory reset. It's my only complaint with this device, otherwise I love it. I am in southwest PA. It seems to happen during cell tower hand offs like if I'm out driving. I just toggled data and the error went away.
Click to expand...
Click to collapse
On my phone it starts doing it again after doing the dialer code only once I restart the phone. Is this your problem?
Sent from my SM-G950U using Tapatalk