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Hey i thought i would share my experience with t mobile so far due to their upgrade blunder::
T-Mobile Customer Relations Mr ###########
[email protected] ###address###
[email protected]
Account Number: ##########
Mobile Number: 07#########
Due to recent as yet unresolved problems I have had from T-Mobile I feel I have no other choice but write this email. the staff I have spoken to have all being very nice on the phone and made promises that as yet have not being fulfilled and the majority of times nothing has being done.
I was informed by my local T-Mobile store on the 23rd of July that T-mobile had stock of the new ‘MDA Vario IV’ and this had being confirmed by other people (see this link ((see this link (by the way my user name on this site is spzero)) then the next day I rang up and asked if I could upgrade to the new Vario IV knowing there was some confusion I questioned the member of staff about this and was informed that they did have some in stock and would be sent one out, after posting of my joy on the same site above I read further that people were being lied to about this phone and sent the ‘MDA Compact IV’( see further proof here in this same thread) I rang back T-Mobile and was informed I had ordered a ‘MDA Compact IV’ despite my conversation verifying which phone I was after. I spoke to a CSA who was helpful and tried to resolve the problem but the phone had being dispatched and all I could do was refuse the delivery she did also say that “many phone companies do similar things she used to work at Orange and informed me they purposefully placed early, incorrect due dates on there systems and website to entice customers, knowing orders could not be fulfilled and by the time a complaint had being made stock would be in and the customer would have got the phone they wanted.” It seams the same thing is going on here at the end of the call she advised she would call me back before the 4th of august as my next statement would be issued if not sorted out then that I would be charged for a higher Tariff that I had agreed to, in order to be able to get the phone I wanted and also would be charged for the phone.
I waited and received no phone call on the 5th of August I received two text messages from T-Mobile one advising my phone had being returned and one advising my available credit for the rest of the month. I rang up to enquire about this immediately as they was much talk time available than expected and assumed I had being charged at the new higher price tariff, I was informed that this was a mistake and my bill would be adjusted when I received it in the post.
A few days later on the 8th of August my Bill turns up for £106.26. This included a £5.95 charge for delivery which I never agreed to and am quite sure was never told about. I rang T-mobile and got thru to a Stephen the line was disconnected instantly and when I called back got the same agent who listened to my problem and then said I will place you on hold while I look at the account but he didn’t give me chance to agree to this or ask if it was ok. While waiting for Stephen to come back I managed to eat my tea that had being prepared and after 10 minutes I was still on hold. I rang back and spoke to Ashley who’s team number was 799. I was told that a credit would be applied to my bill to make up for their error and that it had all being sorted and asked if they could help further I asked what my bill would be with the credit and was told £99.27 I couldn’t understand this as I had returned the phone and had a text message to confirm safe receipt and the tariff had supposedly being adjusted (My previous tariff was about £35.00 a month and I rarely used any texts or calls above my free allowance. In fact the only charges outside of my price plan was for £0.68 for call charges.) and as I had previously requested a cheaper tariff knew they was no valid reason for my bill to be above £30.00.
My call was transferred to another agent I was told by Ashley she would advise what my call was regarding and give the agent my account details, I was transferred to a CSA called Mark in the Ready 2 team who had no idea what the call was regarding and didn’t have my details so I had to confirm security questions again, after this Mark was able to help I was told to cancel my Direct Debit at my bank as he was not sure if it would take the £106.26 or the new adjusted amount he was processing, I was also told to wait 3 days and my bill would be corrected and could pay the new amount with a debit card over the phone and cancel my account as by this time I was that upset with the service I no longer wanted to deal with T-mobile again.
On the 12th I received a call from T-mobile but as was at work missed it I rang back and was told there was no information on my account as to who had called or what it was in relation to I was also told my current balance still hadn’t being adjusted but as it had not yet being 3 working days I decided to wait. The next day I received a further call and answered this and was asked if I was interested in T-Mobile’s fantastic Mobile Broadband and declined to accept the offer due to all the problems I have had and that I already had a similar service from 3.
When I got home today (The 14th of August) as I was unsure if my account had being sorted I rang T-Mobile to check (this shows on my phone the call was made at 5:15pm) I was advised by the automated service that my balance was still at the £99.27. I then spoke to spoke to mark on team 718 and asked to speak to a team leader, he refused to put me thru and wanted to know what I was calling about. I advised that due to the way my problem had being handled I didn’t want to speak to a CSA again but I wanted to speak to a manager and I knew my legal rights concerning this as I work in a call centre he still refused to transfer me and continued to ask what it was regarding I said if he checked the notes it should indicate what the problem was regarding, he looked at the notes and advised the last two calls showed I had called up and asked for my balance and the second time asked for my Direct Debit to be cancelled but no other notes so he was clueless, as the two previous calls on the system were lengthy complaints and took some time I was surprised at the lack of any further information. He checked back at other notes and advised me that a credit was going to be applied to my account at my next bill date, I advised that this would mean in order for me to pay my account this month and not miss a payment I was having to pay for their error as the only reason I took the new Phone and Tariff was because I was lied to at the outset about the availability of a phone, I don’t mind paying for my call time and text usage but I don’t see why I should pay for T-Mobiles error. He didn’t respond to this and advised they have their processes and no one can credit my account before my next bill date. A asked why I had already being credited a refund that was showing on my account as my bill had reduced and again no real answer was given just that it was a credit for delivery and this was different to the credit of a handset and tariff adjustment. As I used to work for o2 and currently work in a call centre I know how things should work and I know some one can sort this problem out and place a credit on my phone account now, but I was told by Mark that it would not happen as no one was able to do this in the end after going in circles I again asked to speak to a team leader, manager or whoever could help me and was informed I would be called back by a Team leader as none were available, in between one and two hours. Due to these problems I asked for an email address I could complain to and was advised of the one above, then I was informed that this department could credit my account and sort all my problems out but no telephone number was available and all communication had to be by email or post. I advised Mark that I was going out and needed the manager call back ASAP. When I returned home my phone showed just one missed call which was made at 8:12 so again I was given wrong information as this was actually over two and a half hours after my request.
Due to the way I have being treated as a paying customer and the fact that I have repeatedly being lied to over the phone by and that my account has not being updated I find no other alternative but to send this email which shows the underhanded tactics that T-Mobile is using and despite myself and others advising of the lies in regards to stock of the new phone fact the blunders, thru either lack of training or blatant dishonesty, continue (just read the following forum threads in full from xda-developers.com same links as above) It also seams the same pattern of lies happened with the release of the Vario III and Compact III.
I hope some one can sort my statement out as at the moment I am being charged for a mistake that T-Mobile has made due to lies or marketing strategy and this seams to not just be an operator error but a marketing scam in order to hold on to customers and entice new one’s and I think this should not be tolerated by paying customers and I expect my account to be sorted out so I can have the privilege of never having to deal with such a company in the future. Also due to the now many hours of my time in writing this email and speaking to staff I expect compensation or this matter will be taken further
PS this information has being posted on the internet where no doubt all those wanting to buy your new phone will be warned of what a terrible company you are and no doubt purchase the o2 xda diamond pro (which is the same phone just renamed
Just sent the email awaiting reply the amount of misinformation from this company is amazing lets see what happens
Wow that's some email! lol. I've been on the phone with t-mobile and the dude said to me late august or september, but most likely september.
Looks like I'll be getting it with t-mobile- they seem like the only people that have half descent data add ons. will probably be getting it on "Combi 40 + web'n'walk (18 months)" for £40.50 a month + £5 extra for "Mobile Broadband Plus (3GB fair use)"
The way I justify spending £45.50 a month on a phone is that after the 18 months it'll have cost me £819. so if you take away the £500 cost of the phone it works out at £17.72 a month for; 1000 minutes, unlimited txt and 3GB of HSDPA- or does anyone see a flaw in my plan? lol.
adamdon89 said:
Wow that's some email! lol. I've been on the phone with t-mobile and the dude said to me late august or september, but most likely september.
Looks like I'll be getting it with t-mobile- they seem like the only people that have half descent data add ons. will probably be getting it on "Combi 40 + web'n'walk (18 months)" for £40.50 a month + £5 extra for "Mobile Broadband Plus (3GB fair use)"
The way I justify spending £45.50 a month on a phone is that after the 18 months it'll have cost me £819. so if you take away the £500 cost of the phone it works out at £17.72 a month for; 1000 minutes, unlimited txt and 3GB of HSDPA- or does anyone see a flaw in my plan? lol.
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3gb limit and restricted to fair use thats the worse deal ever go with o2 they have much better deals and i bet most other networks do too.
Now most networks offer unlimited data, 18 months ago only t-mobile did as far as i know which is why i moved to them from my o2 staff tariff with 50% off, but all the other networks do and i think at a better price. o2 do it as a add on for £5.00 a month or they were doing a deal on any 18 month contract you could choose a free add on so either unlimited data, texts or o2 to landline and o2 to o2 calls.. much better than t-mobile. o2 are releaseing the Raphael as o2 xda diamond pro... just a matter of waiting for release like i would be doing with t-mobile. long live o2..
spzero said:
3gb limit and restricted to fair use thats the worse deal ever go with o2 they have much better deals and i bet most other networks do too.
Now most networks offer unlimited data, 18 months ago only t-mobile did as far as i know which is why i moved to them from my o2 staff tariff with 50% off, but all the other networks do and i think at a better price. o2 do it as a add on for £5.00 a month or they were doing a deal on any 18 month contract you could choose a free add on so either unlimited data, texts or o2 to landline and o2 to o2 calls.. much better than t-mobile. o2 are releaseing the Raphael as o2 xda diamond pro... just a matter of waiting for release like i would be doing with t-mobile. long live o2..
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O2 maybe good with the unlimited data but their call minutes are poor. I have been looking at all of the companies and T-Mobile's minutes are good and it will mean that I will have to change to a 18 month contract. But the only other provider that may come close is 3. But are they going to offer the touch pro?
spzero said:
3gb limit and restricted to fair use thats the worse deal ever go with o2 they have much better deals and i bet most other networks do too.
Now most networks offer unlimited data, 18 months ago only t-mobile did as far as i know which is why i moved to them from my o2 staff tariff with 50% off, but all the other networks do and i think at a better price. o2 do it as a add on for £5.00 a month or they were doing a deal on any 18 month contract you could choose a free add on so either unlimited data, texts or o2 to landline and o2 to o2 calls.. much better than t-mobile. o2 are releaseing the Raphael as o2 xda diamond pro... just a matter of waiting for release like i would be doing with t-mobile. long live o2..
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I don't know I did some digging around and it looks like all the networks now have really bad fair usage apart from t-mobile atm.
O2's "Unlimited Web Bolt On":
A fair usage policy applies and average monthly usage is expected to be below 200MB...
Vodafone's "Mobile Internet and email pack":
Subject to a fair use limit of 500mb per month...
Orange's "Orange World Monthly Access":
The Offer provides 250 MB data browsing...
It looks like everywhere you go it's gona be useless data add ons for £5/7.50 a month :/
"3" have the best value unlimited data packages.
Personally I'm on Vodafone who are woeful in the UK for data packages, but I struggle for a signal in my little corner of London with other networks...
update! So my automated response from T-Mobile advised i would be contacted in 3 working days or an email sent.. well they have half an hour to sort out my problem. i did get a call this morning from someone in cust services bu as i havea job was not able to discuss my account she asked when to call back and i said i had a lunch break at 1.30 so at 3.15 or something i got a call again unabe to discuss but she appologised for the delay and arranged to call me back when i had finnished work @ 4.00 so no call im now on a train wit intermitent signal so unlikely to get a call even if she tries and i did advise i would be on a train and th time to call.. well the girl dealing Danielle finnishes soon so once agin seems like they are full lies and empty promises..... this is disgraceful and i am shocked at the disgraceful service or lack of it so far........ will up date if they ever sort any thing out
Any news on your dilema from T-Mobile?
Do have to make a side note that my experiences with the Dutch T-Mobile have been outstanding.
They did not try to con my into taking the wrong phone and the girl was well aware that it would be out late august at earliest.
Difference was that i was more interested in getting her number and the end of contract stuff.
Eventually i got the HTC branded version from an online shop.
Noonski said:
Do have to make a side note that my experiences with the Dutch T-Mobile have been outstanding.
They did not try to con my into taking the wrong phone and the girl was well aware that it would be out late august at earliest.
Difference was that i was more interested in getting her number and the end of contract stuff.
Eventually i got the HTC branded version from an online shop.
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Joker! Did you get her number? I'll be trying to get that friends and family discount.
Noonski said:
Do have to make a side note that my experiences with the Dutch T-Mobile have been outstanding.
They did not try to con my into taking the wrong phone and the girl was well aware that it would be out late august at earliest.
Difference was that i was more interested in getting her number and the end of contract stuff.
Eventually i got the HTC branded version from an online shop.
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Is that what they mean by customer care then ?
adamdon89 said:
O2's "Unlimited Web Bolt On":
A fair usage policy applies and average monthly usage is expected to be below 200MB...
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Did you read that on the expansys site by any chance?... old information! I believe O2 have now changed their terms for this bolt on, and don't specify a limit anymore! Read page 2 of this thread and you'll see what I mean. It would certainly make sense for O2 to offer a good data plan so that they can shift their iphone 3G's!
I'm currently on a "solo" sim only contract with T-Mobile, but I'm in the process of transferring to O2 as they're currently doing a great "simplicity" pay monthly package, which at the moment has a special offer £5 off the monthly fee (offer expires end of August). It comes with the unlimited text bolt on, but there's an option before purchase to change it to the unlimited web bolt on, and if you do that you'll end up with 600 mins (any network), 1000 texts, and unlimited web for £20 a month I don't think any network can beat this offer.
Anyway regarding the fair usage policy, if O2 do claim my data usage is too excessive (which I doubt will happen), I'll just go straight back to T-Mobile again. The great thing about sim only deals is that they only have a 30 day contract, so they're easy to get out of. The downside of course is because they're sim only you won't ever get an upgrade deal from your network - you'll have to buy a sim-free handset or a pay as you go handset on your network and chuck away the sim card that it comes with.
P.S. Thanks to EViS for pointing out that great O2 offer to me
I understand what your saying, but without a subsidy you are looking at £500 for the phone, that is equivalent to nearly £30 per month over 18 months. meaining your total monthly is around £50 per month ! where as on T-mob you will probably get the phone + unlimited data +more mins and more texts for the same amount
RavenY2K3 said:
Any news on your dilema from T-Mobile?
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Hey yeah i got a call yesterday from Danielle while on the train so signal kept dropping couldnt have a real conversation. but
So far my balance has being wipped off and i am due a call back on tuesday to discuss my other problems in the email. i would imagine Danielle will read this as she is monitoring my account so what should i ask for in compensationto give her a heads up here are some ideas a pre-release vario VI??? a htc diamond pro (its the same phone BTW just incase you are reading this but its already released) lots of money??? never to have to speak to t-mobile again ?? Any better answers on a postcard??????
To be honest i dont know if i want to keep my contract even if they do offer me a great deal but i would have my price......................
Got a call today from Danielle again offered me an extra months line rental as credit and said if i stay with them she could offer a line rental discount for the future and a largely reduced handset, but when i said i wanted the vario 4 was told non in stock so i said i wanted to cancel my contract and was told i couldnt as i had just upgraded my phone..... i almost went mad with her she should know by now i didnt upgrade but that the company she works for had lied to me to agree to an upgrade and it was returned its quite funny really, she did say tho that my complaint had gone right to the directors and will be looked into so who knows maybe they will stop the madness,, by no means a great outcome but at least its something..
I'm just about managing to sit tight with T-Mobile UK despite thier incompetencies. How hard can it be to say "it's in testing, not sure when it'll be ready". Even that would be better than "dunno - not on my system". Just makes me think of David Walliams saying "Computer says no".
What does slightly concern me though is that my advertised upgrade price to the Compact IV is £100. What the hell does that mean the Vario IV is going to cost me?
I fear some hardcore haggling may be in order.
It's starting to get the point when I need a new phone badly. My Vario II is dying a slow and very apparent death. If the Vario IV doesn't come soon I might have to give up and jump to the Compact IV. Damn shame that would be - I love a keyboard on my phone. Had one since my O2 XDA IIs. What will I do without it?
Come on T-Mobile - sort yourselves out!
dom_mitchell1 said:
I'm just about managing to sit tight with T-Mobile UK despite thier incompetencies. How hard can it be to say "it's in testing, not sure when it'll be ready". Even that would be better than "dunno - not on my system". Just makes me think of David Walliams saying "Computer says no".
What does slightly concern me though is that my advertised upgrade price to the Compact IV is £100. What the hell does that mean the Vario IV is going to cost me?
I fear some hardcore haggling may be in order.
It's starting to get the point when I need a new phone badly. My Vario II is dying a slow and very apparent death. If the Vario IV doesn't come soon I might have to give up and jump to the Compact IV. Damn shame that would be - I love a keyboard on my phone. Had one since my O2 XDA IIs. What will I do without it?
Come on T-Mobile - sort yourselves out!
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Hold out my friend only a couple more weeks T-Mobile are building up hype for the phone so that they can sell more. I think that it will come out in September within the first two weeks they like to release at least one new phone a month and this one will be a big seller until they release the gphone the following month.
T-Mobile really have no business sense. I am due an upgrade and would like the MDA Vario IV / HTC Touch Pro. They can't tell me when the Vario is out and they wont cut me a deal if I get the touch pro off a reseller even though expansys seem to think it's worth their time offering it on my current contract at £2.50 cheaper a month for £110! Rather than give me a similar deal t-mobile'd rather lose a customer it seems ( and make me wait for my new phone ), they're even asking for £100 just to upgrade to the diamond/compact! I don't see the logic :S
I'm tempted to get it off vodaphone business when it's out later this month, if anything just to not stay with t-mobile! (Also although vodaphones coverage sucks they have good contracts and in some places support 6.8mbps 3g).
I feel sorry for anyone else trying to get this phone without paying the £496rrp lol
Just got woken up by a tmobile rep at a store to tell me the reason why the vario 4 isnt out yet is because the device is currently over heating and HTC need to fix this issue before they sell them
I don't know weather this is true or not but it sounds a bit far fetched for a device that's meant to be technically identical to the touch pro.
I dunno maybe there changing hardware specs as well...
Oh and exspansys deals are not fair the contracts are 5-10 quid more expensive per month for the equivalent deals on o2s shop and website.
And untill exspansys changes the details on the site i have to assume the data package does have a 200 mb FUP
I have recently converted from Windows Mobile to Android and I have to say that I am impressed. At the end of my Windows Mobile contract I wasn't sufficiently impressed by the Android handsets on offer by T-Mobile to settle for an 18-24 month contract so bought a second hand HTC Magic to get a feel for Android.
I am going to hold out for one of the Handsets with Snapdragon processors onboard when they get around to releasing them in the UK!
My girlfriend has been using a Sony Ericsson handset (500 mins for 20 per month) for a couple of years and quite likes it but is now keen to get in on the mobile web. In my opinion (might be wrong) the only OS's that can deliver web content properly are the Apple and Android. I have therefore started looking at Android as I don't feel Apple tax is appropriate!
T-Mobile are doing the Hero for 25 quid a month which looks like a nice enough handset. I was wondering what others thoughts are as to;
- Is the Hero too old to buy now? I know it is planned to be updated to 2.1 which is a bonus
- Are there any other handsets she should consider?
If there are any 'deals' on Android handsets that anyone can sugest then I would be grateful
Cheers
Aidan
Well it depends if you are willing to wait for the HTC Desire or Legend or if you need a phone now. The Hero is still a good choice for a Android phone. It also depends if you are buying it for yourself (and give your magic to your GF) or if it's a new phone for her.
If it's for yourself, seeing that your contract has ended, you could get yourself an N1 unsubsidied and change your calling plan to a SIM only one. Talking of SIM only plans you should have changed ASAP when your contract has ended as it's more value for money (£15-20 cheaper average for the same minutes/text). Reason for suggesting unsubsided phones is although the phone cost is higher, your calling plan is cheaper and in the long run it works out similar but you get the advantage of not being tied to a 18-24 month contract.
But personally I'd wait for the Desire/Legend to be released before picking out your poison, seeing that all major carriers have anounced release dates for April.
Hi,
I recently arrive to Australia and just noticed how complicated the mobile price plans are. (and expensive too!)
I am planning to buy an android mobile, so far I have in mind are the HTC Desire or Nexus one or HTC legend.
I know that HTC Desire will be exclusive to Testra for several months but I guess I can wait to see how Nexus one is
My main concern lies within how to choose a price-effective price plan
I will be using the phone mainly for msn messenger and small apps (such as RSS feeds) and also the email notification (set to sync with Hotmail every an hour or so)
Phone calls will be minimum (local) and probably just a bit more sms.
Is it better for me to sign a monthly price plan at all or should I buy the phone and go on a bundle price plan?
Since I will be staying in Australia for probably 4 years, so 24 months contact won't be a problem
Thanks for reading and please forgive me if I am posting in wrong sector.
I just buy the phone outright and buy prepaid cap deals. I dont bother with the contracts.
Given the problems Voda users seem to be experiencing im a little wary of upgrading to this phone first thing, especially as im a longstanding WinMo user jumping ship... The question I'm asking is more directed at those of you UK TMO that have upgraded in the past.
I have the opportunity to get one of these (assumedly uk) simfree for the 15th preordering from an online retailer (yes, the big 'A'.co.uk) for £500. I rang 150 today and natch they were tight lipped about my options as my upgrade isnt for a coupla weeks, but seeing as im on their flext 40 tariff that gives me virtually unlimited everything with no overcharges for data and a FUP of a Gig, I would like to hang on to that. It was however an 18mth contract that let me get the HD2 last Jan. so if i can save ~£20 a month from commiting to a phoneless upgrade then over 2yrs it more or less pays for itself, running by the math.
But just how likely is that saving?
Also they have nothing on their radar yet for this phone in their upgrade dept so it may be a while before they can even offer it to their customers and theres no guarantee I will get it without forking out some towards the handset or maybe even having to go for a new tariff entirely, hence why im leaning towards ordering online to get it sooner.
As i tend to stick with stock roms is a simfree option going to cause issues if i want to use say the online video stream services with the TMO sim, or get upgrades from htc.com in the future for example? Does the rom brand not matter much these days?
Seeing as my upgrade option is before the online store will deliver I will know one way or the other but forwarned is forarmed and I would like to phone TMO up with a bit of an idea of how they play beforehand...
Thanks guys!
major_otaku said:
Given the problems Voda users seem to be experiencing im a little wary of upgrading to this phone first thing, especially as im a longstanding WinMo user jumping ship... The question I'm asking is more directed at those of you UK TMO that have upgraded in the past.
I have the opportunity to get one of these (assumedly uk) simfree for the 15th preordering from an online retailer (yes, the big 'A'.co.uk) for £500. I rang 150 today and natch they were tight lipped about my options as my upgrade isnt for a coupla weeks, but seeing as im on their flext 40 tariff that gives me virtually unlimited everything with no overcharges for data and a FUP of a Gig, I would like to hang on to that. It was however an 18mth contract that let me get the HD2 last Jan. so if i can save ~£20 a month from commiting to a phoneless upgrade then over 2yrs it more or less pays for itself, running by the math.
But just how likely is that saving?
Also they have nothing on their radar yet for this phone in their upgrade dept so it may be a while before they can even offer it to their customers and theres no guarantee I will get it without forking out some towards the handset or maybe even having to go for a new tariff entirely, hence why im leaning towards ordering online to get it sooner.
As i tend to stick with stock roms is a simfree option going to cause issues if i want to use say the online video stream services with the TMO sim, or get upgrades from htc.com in the future for example? Does the rom brand not matter much these days?
Seeing as my upgrade option is before the online store will deliver I will know one way or the other but forwarned is forarmed and I would like to phone TMO up with a bit of an idea of how they play beforehand...
Thanks guys!
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I thought that this phone was coming out on T-Mobile in the UK next month but I could be mistaken.
If you are on T-Mobile and you don't see the phone you want now, they should be able to give you a discount down to £20 or less for up to 6 months. This discount will disappear once you upgrade.
ROMS do make a difference. Often the telephone companies will be slow to updated their ROMS or you may never get an update that is available for stock ROM options. IF the phone is fully unlocked by HTC then you will be able to remove the T-Mobile ROM and upgrade via this site in the future if you aver need to.
Does anyone have any idea when the UK shipments will be going out? Has anyone preordered from Clove? I am US based and patiently waiting my shiny new S8+. It seems the US based orders have already started rolling out so hopefully we see some movement for the UK devices next week.
Xpost from S8+
Velrix said:
Does anyone have any idea when the UK shipments will be going out? Has anyone preordered from Clove? I am US based and patiently waiting my shiny new S8+. It seems the US based orders have already started rolling out so hopefully we see some movement for the UK devices next week.
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Clove-sold S8's aren't pre-orders. We've bought and paid for one when they receive stock. I'd imagine it'll be first come first serve from the stock they receive. The UK launch date is April 28 so I'd assume UK resellers will start receiving stock a week ahead. So ours could be shipped out some time next week potentially. But it all depends on when Clove receives stock (and how much) which could be as late as launch day (April 28). I hope I get it before my 14 day return is up for the AT&T S8+ I pre-ordered. Clove is pretty communicative so I'm sure they'll keep us updated.
BarryH_GEG said:
Clove-sold S8's aren't pre-orders. We've bought and paid for one when they receive stock. I'd imagine it'll be first come first serve from the stock they receive. The UK launch date is April 28 so I'd assume UK resellers will start receiving stock a week ahead. So ours could be shipped out some time next week potentially. But it all depends on when Clove receives stock (and how much) which could be as late as launch day (April 28). I hope I get it before my 14 day return is up for the AT&T S8+ I pre-ordered. Clove is pretty communicative so I'm sure they'll keep us updated.
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Good to know, thanks for the update. I know it's technically not a preorder as it deducted the payment immediately however wasn't sure about stock levels or shipment dates. I've seen a lot of rumors around items being sent around the 19th I'm the UK.
A few retailers and some networks in the UK are offering the phone 8 days earlier than the official release date of 28th April. The 28th is when all places will have stock, which also applies to places like Amazon UK. The 8 day thing is just an irritating marketing ploy which favours some places who probably agree to promote the brand over another.
gavinfabl said:
A few retailers and some networks in the UK are offering the phone 8 days earlier than the official release date of 28th April. The 28th is when all places will have stock, which also applies to places like Amazon UK. The 8 day thing is just an irritating marketing ploy which favours some places who probably agree to promote the brand over another.
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The big resellers and wireless carriers that have deep relationships with Samsung will mostly abide by the rules Samsung applies. Others will be a bit more renegade. The problem with shipping them early is Samsung's support won't be fully prepared to deal with inquiries. Samsung's UK site doesn't even have the manual available yet.
BarryH_GEG said:
The big resellers and wireless carriers that have deep relationships with Samsung will mostly abide by the rules Samsung applies. Others will be a bit more renegade. The problem with shipping them early is Samsung's support won't be fully prepared to deal with inquiries. Samsung's UK site doesn't even have the manual available yet.
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That is true. Anyway, Clove is one of my preferred companies and I have used them for about 10 years now.
First time using clove and seems like so far the experience is good. If it is, I will stick to them as they have the phone even cheaper than the US options which isn't bad for some of the software trades off. Regardless, seems like we won't be getting ours until the first week of may. They need to get the stock, then open to make the 5 minute call. Then close it back and ship it out to us. Im expecting mine the week of may 5th
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osmosizzz said:
First time using clove and seems like so far the experience is good. If it is, I will stick to them as they have the phone even cheaper than the US options which isn't bad for some of the software trades off. Regardless, seems like we won't be getting ours until the first week of may. They need to get the stock, then open to make the 5 minute call. Then close it back and ship it out to us. Im expecting mine the week of may 5th
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Used Clove quite a few times in the past and they always been good
I hope it'll arrive before Best Buy sells them unlocked for $725 / $825!
st3rv said:
I hope it'll arrive before Best Buy sells them unlocked for $725 / $825!
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The "U" versions of the S7-series Samsung sold weren't all they were cracked up to be. Devs sniffing around in the code found that the ROM was really the T-Mobile version with T-Mobile's proprietary stuff stripped out. But T-Mobile was referenced numerous times in the code. Samsung also totally neglected them update wise. AT&T got nougat out before Samsung did for the U's. It's still not out. So basically you'll be getting a carrier phone with the carrier stuff removed or hidden and no updates. And still no HD Voice or NumberSync if you're on AT&T. You're better off going for a "real" unlocked "F" from a region that gets regular updates. Only downside of an F over a U is the lack of U.S. warranty support.
And I believe the F has Exynos and U Snapdragon... With the phones unusual requirement of a UK Sim to unlock, once the procedure has been completed, are we sure to get updates even while on a non-UK network?
st3rv said:
And I believe the F has Exynos and U Snapdragon... With the phones unusual requirement of a UK Sim to unlock, once the procedure has been completed, are we sure to get updates even while on a non-UK network?
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Yes we'll get the updates. When I have the international s7 edge from Singapore, I flashed firmwares from any country that got updates first via Odin.
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st3rv said:
And I believe the F has Exynos and U Snapdragon... With the phones unusual requirement of a UK Sim to unlock, once the procedure has been completed, are we sure to get updates even while on a non-UK network?
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Updates aren't carrier dependent, they're directly from Samsung. So any time BTU S8's get updated we'll get updated. I have a Singaporean NotePRO 12 that's 2 years old with an AT&T SIM in it that just received an update last week. It surprised me because Samsung disowns their devices after a year to 18 months.
Just a heads up, if you ordered from Clover Tech they are stating they don't expect any stock until the 28th. Kinda sucks as I pre-ordered from them being in the US and all I didnt have much of a choice for the Eyxnos variant anyways. Other suppliers in UK are already shipping but it looks like Clover is not a supplier such as Very, Samsung themselves and carriers.
It sucks but to be fair it is clearly stated on the product page. Looks like we will get it around may 4th. They are talks that Best Buy will carry the U version on the 9th but nothing official yet.
If the phone releases on the 28th in the UK, wouldn't shipment be he wet of the 4th? Think DHL will have it to us by end of week that week?
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OP and I are in the US and Clove expects to ship no earlier than friday the 28th, so we can't get it before early May. That's assuming it ships on the first day. They also have to unlock all international orders prior to shipping.
As stated above. Clove unfortunately won't have stock until the 28th and at that , the guy i spoke to used the word 'hopefully' so he didn't exactly fill me with confidence that he will definitely have stock on the 28th! I reckon we will have our phone in the first week of may at best and thats hoping clove receive enough stock otherwise some of us may not receive our phones until the following week
I already canceled my US bound order because i was afraid of having to return it to the UK due to the red tint screen. According to a Best Buy employee, they will sell the unlocked version late april or early may (BH photo has it as an overpriced preorder for early may delivery as well), so it will probably not make a big difference on the delivery date... I've also read on the best buy product Q&A (granted it is far from being an official source) that Samsung will update the unlocked version monthly instead of quarterly like on the S7.
st3rv said:
I already canceled my US bound order because i was afraid of having to return it to the UK due to the red tint screen. According to a Best Buy employee, they will sell the unlocked version late april or early may (BH photo has it as an overpriced preorder for early may delivery as well), so it will probably not make a big difference on the delivery date... I've also read on the best buy product Q&A (granted it is far from being an official source) that Samsung will update the unlocked version monthly instead of quarterly like on the S7.
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I am on the verge of having mine canceled from Clove.
They recently e-mailed my wife, whom paid for the phone as a birthday gift, stating that they'd need further verification when she already went through some to actually charge the card on a UK based website to begin with (obviously not Clove's fault, but it was an annoyance nonetheless). They e-mailed her stating that they need a specific authorisation code from the card issuer, as there's a unique one for every transaction, to continue the order. With the phone releasing 2 days from now, it stands to reason that I will not be receiving the phone any time soon since they've started this b.s. My wife's gone through her bank and they have no authorisation code to give her, and only told her to tell Clove that they can contact them if they need any further verification. The card has already been charged, and it appears on a statement too.. why wait until 2 days before the phone releases to send an e-mail stating that they need further proof? Sounds like bull**** they've conjured up because they don't have the supply for the amount of preorders they received.
Complete bollocks I reckon. If they don't reply back and nothing happens in 2 days, I'm going to get my wife to cancel it and buy it somewhere else. This sort of shotty/shady business is distasteful.