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I have a quite unusual problem when i connect my mobile phone to PC. It's very hard to explain nature of my problem. I can't figure how to describe it so I made a video to show you:
http://www.youtube.com/watch?v=AtqCkyRXArc
Little explanation:
When I connect my mobile phone to PC everything gets synced like it should, but active window on my screen every few seconds gets selected and then it deselects so it's very hard to do anything, a specially write something as it doesn't register some of the letters i pressed. In video I'm writing numbers in order and you can see that in the period of time when active window deselects it self it doesn't registers numbers that I entered.
I recently upgraded to Vista 32-bit and Windows Mobile Center 6.1.6965, but I had the same problem on WinXP with ActiveSync installed.
I'm searching internet for weeks now to find solution, or someone with same problem, with no success.
Is there anybody else with this problem or with possible solution?
I would appreciate any info!
Thank you!
It seems the focus is moving away from your current active window for some reason. This is the same effect you would get if, for example, you were to click on some other windows while continously typing in notepad, and then clicking on the notepad window again..
must be due to some program running in the background.. does this happen only with the sync software running?
rphukan said:
It seems the focus is moving away from your current active window for some reason. This is the same effect you would get if, for example, you were to click on some other windows while continously typing in notepad, and then clicking on the notepad window again..
Click to expand...
Click to collapse
just like you said! weird problem!
rphukan said:
must be due to some program running in the background.. does this happen only with the sync software running?
Click to expand...
Click to collapse
Yes. it happens only when i connect my Vox to PC. I lost my charger so I charge my Mobile phone via USB. To be able to work on my PC while charging my Vox I have to disable USB connection in connection settings of device center, because it is really annoying to work on PC when focus is moving away from active window every few seconds. I had the same problem on WinXP with AciveSync.
I don't know which program could do such a thing, and do it only when I connect my mobile phone? Because i had the same problem on XP I'm starting to think maybe something is wrong with my mobile phone. I did hard reseted my phone few times. No effect.
You simply might want to try a different Mini-USB-cable. I lately had problems with the phone synching for only 45 seconds, then dropping out. After two days of hair-pulling I simply changed the cable - and everything worked fine.
docbobo said:
You simply might want to try a different Mini-USB-cable. I lately had problems with the phone synching for only 45 seconds, then dropping out. After two days of hair-pulling I simply changed the cable - and everything worked fine.
Click to expand...
Click to collapse
at first I thought it worked, but in few minutes it started to do the same thing again.
I have tried a few of the different 6.1 ROMs available for Kaiser.
I am having on recurring problem with ActiveSync though.
My situation ... I have my own laptop at home running Vista business and Office/Outlook 2007 At work I have a laptop running XP with Office/Outlook 2003.
On 6.0 ROMs all was fine. With the 6.1 ROMs, It will not let me sync my phone to both machines (to keep my calendar and contacts in sync) It will let me set up the phone at home, and then sync fine at work, but when I return home, I get a "ActiveSync has encountered a problem on the desktop", the same with me initially setting up at work first. The only solution I have found is to remove the sync pairing on the computer, and then re-set-up the phone with the computer - this hardly being ideal.
Has anyone else experieced the same thing, and/or found a solution to this?
Thanks for any help offered, otherwise I guess I am back to 6.0 ROMs.
Very common solution with syncing is settings->connections->usb to pc, and then uncheck. try that. you would have found this out if you searched first. If this solution doesn't fix it, then must be a unique problem.
Pisquee said:
I have tried a few of the different 6.1 ROMs available for Kaiser.
I am having on recurring problem with ActiveSync though.
My situation ... I have my own laptop at home running Vista business and Office/Outlook 2007 At work I have a laptop running XP with Office/Outlook 2003.
On 6.0 ROMs all was fine. With the 6.1 ROMs, It will not let me sync my phone to both machines (to keep my calendar and contacts in sync) It will let me set up the phone at home, and then sync fine at work, but when I return home, I get a "ActiveSync has encountered a problem on the desktop", the same with me initially setting up at work first. The only solution I have found is to remove the sync pairing on the computer, and then re-set-up the phone with the computer - this hardly being ideal.
Has anyone else experieced the same thing, and/or found a solution to this?
Thanks for any help offered, otherwise I guess I am back to 6.0 ROMs.
Click to expand...
Click to collapse
Thanks for your help - does seem to be working.
I did search before posting - solutions suggested that I found included deleted sync partnerships, reinstalling office, repair office, deleting pst files ... this solutiuon I did not find.
Well, tried the solution given above - synced fine at home this morning, and at work, but upon returning home the error has returned.
:-(
Pisquee said:
Well, tried the solution given above - synced fine at home this morning, and at work, but upon returning home the error has returned.
:-(
Click to expand...
Click to collapse
CHeck which USB cable you are using to sync. There was a massive post a while back around the issue of using non-HTC cables. I was also a victim of this. A standard USB cable has to much space around the connector and can cause it to damage the connector on your Kaiser.
I tried all the solutions mentioned and only when I used to HTC cable could I eventually sync.
It didnt completely solve the issue - my laptop has dual boot - vista and XP and I could only get it to sync with XP. Eventually that didnt work either (the connector must have get more damaged) and I had to send it back to HTC for repair.
Interestingly, when it came back I had no problems syncing with either. I have changed no settings and then last night I could not sync again. I unticked the advanced functionality in the USB to PC settings and it fixed it but why did it suddenly start happening? I havent changed any settings.
If you are woried about damage to your USB connector, have a look at the pin at the bottom of you Kaiser and see if it is straight or crooked.
I also think its a really bad idea that they put the soft reset button so close to the USB connection - how many of you have accidentally pushed the stylus into the connector when trying to soft reset your device? I have a few times and I'm sure this didnt help.
The answers arent always straight forward and its really pathetic to keep bashing people with READ THE WIKI and SEARCH THE THREAD when it is a genuine question requiring thought and support.
Better not to post at all than just to attack someone and waste everyones valuable time and take up room on a thread.
Well, having gone back to 6.0 ROMs, syncing between my Kaiser and my home and office computers is working again.
So, will stuck with 6.0 until some more official 6.1 ROMs are released I guess.
It's working for me
Pisquee said:
Well, having gone back to 6.0 ROMs, syncing between my Kaiser and my home and office computers is working again.
So, will stuck with 6.0 until some more official 6.1 ROMs are released I guess.
Click to expand...
Click to collapse
I'm not sure what's wrong with your computer but it's not a WM 6.1 problem. Since I started testing new ROMs, I've connected my TyTN II to 3 different computers, using 2 USB-MiniUSB cables (none the HTC supplied one), 2 computers had Windows XP, one had Vista. It was detected and configured by Activesync or WMDC every single time.
I have tried Dutty's, Sleuth, UDK, NoThrills, L26, MobileVista... It worked every single time on 3 different computers.
I don't know either, but moving back to 6.0 ROMs has made the problem disappear. I tried a number of 6.1 ROMs and they all gave the error of not wanting to sync to more than one computer - they would pair up fine, but on syncing would throw up errors and not sync, for example would be set up fine at home and synced, then go to the office set up and syn fine, but on return home wouldn't want to play anymore.
I just hope when official releases of 6.1 come out that they will work properly.
Ok this has worked for some with sync issues. Give it a try.
With Phone diconnected from computer:
Delete partnerships on Device and on computer.
(On Phone)open regedit and go to HKLM/ident
edit Name to HTC-8900 (for tilt) or HTC-TYTN_II (for kaiser)
edit OrigName to HTC-8900 (for tilt) or HTC-TYTN_II (for kaiser)
Power Off (not reset) and wait 30 sec then repower
(on Computer)Go into task manager and close wmdc.exe
go to your computers control panel and open sync center (same icon as old activesync)
Open WMDC
Plug Phone in via USB
Once it starts be sure to name partnership the same as your device ID
Please post if it works. If not there have been a few other methods that may work.
NOTE: if you switch between vista and xp, activesync has a random tendancy to overwrite the device name to something like windowsmobile72 which messes up the sync with WMDC. Changing the device name ussually fixes this issue if it occurs.
For no apparent reason, Activesync (4.5 5096) of Outlook on my TC (standard ROM see below) has stopped working. Outlook email/contacts/diary not getting synced.
After plugging USB in a message says 'Sync cannot be connected succesfully...try again... and run troubleshooting..'. But Activesync/Help/Troubleshooting/Reporting says there is nothing wrong! Indeed, I can still explore TC and card, sync other software (e.g. Media Player, TomTom Home, eWallet etc).
But I can't get in to the ActiveSync/Options menu to check out the relationship. Have soft reset TC, turned off PC firewalls etc, but nothing helps. Little puzzled because it all worked fine for the past 2 months and I wasn't even playing around when it decided not to work!
Any ideas please?
Thanks,
CI
Touch Cruise
ROM vers: 1.25.405.1 WWE
ROM date: 12/11/07
Radion vers: 1.58.21.23
Protocol vers: 25.65.30.04H
had the same problem some time ago. changed the cable and everything was fine.you could also try uninstalling and reinstalling activesync.
Jackster
Thanks. Cable was OK, but uninstall/reinstall of activesync worked. indeed speeded up activesync and fixed a lot of other minor secondary problems while it was at it would recommend it for all every now and then. strikes me that activesync is one of the those bolt-on bits of MS obeseware that needs regular maintenance?
USB Device not recognized
To mark the anniversary of me posting my original message, all of a suddden and for no apparent reason, Activesync has stopped working again. Bizarre
This time its a little different, I don't get anything except a pop message on PC saying 'USB device not recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance click on this message'. Which of course I di and it didn't help!
So, I've tried
- un-installing/re-installing Activesync 4.5
- rebooting PC and TC umpteen times
- changed USB port/cable
- tick/untick Settings/Connections/USB-to-PC/Enable Advanced network functionality
- putting the kettle on
Nothing is working (Although the cup of tea was nice
Would really appreciate some help please
Thanks
CI
Help! Really desperate on this one. I have been trying to think why this should suddenly happen. Two things possible:
- During my last succesful sync I received and answered a call. Would this damage registers or something?
- I accidently pulled the mini-USB headphone cable a bit while listening toi music. But the sound is still perfectly OK, and I receive power charge via USB even though it won't connect/sync. And like I said, I've swapped cables/ports.
I've Googled this a lot and most people fix by fiddling with stuff I have already done and praying!
Please. Anyone got any ideas before I too start praying!
Thanks
1. No, it should not. Never heard it did.
2. AFAIK, not reason as long as it charges trough USB port.
Try to delete device from Active Sync while device is not connected. You might need to restart PC.
You'll have to set options again when device is recognised.
This is what I have to do often.
Also, check device name on device itself, it tends to change from time to time for no apparent reason (at least to me). If it changes, it causes following problems to me:
1. Active Sync troubles
2. BT connection to car audio stops working.
Hope some of this will help...
BTW... you have WM 6.0 on it? If so, don't upgrade to WM 6.1... IMHO, WM 6.0 is faster than 6.1 and has less problems with Active Sync...
Bodisson,
Thanks for suggestions. Alas, none work
It looks like I am going to have to hard reset and/or burn new ROM. For those of us who don't do this regularly, this can be a nerve racking experience. However, I was perhaps sweating too much about it for a couple of reasons:
- it seems very few people have anything good to say about WM6.1. Until now I have been pretty happy with WM6.0 and have had 14 months of virtually trouble-free use, so maybe I'll just stick with that. I'm not a power-user, so the vast array of cooked ROMs is rather bewildering. Unless one is rock solid and aimed at non-power end-users?
- I thought installing a new ROM without Activesync was impossible, but I see someone has worked a way to do it via the SDHC card. Well done XDA
So, unless anyone has some further ideas I will just hard reset to WM6.0 and hope for the best. I have this terrible feeling though that my mini-USB port is damaged and I'll get the same bubble of doom even after hard reset.
Thanks
Either do a hard reset back to factory (and hope you can re sync all your stuff with the PC),
OR
Re flash the rom to C Shekar's "b" rom. It really is very good, and transforms the phone. In fact, it is so good that I have finally stopped fiddling with my phone! (and I'm a born fiddler!)
It is very good, and works immediately, but you might need to spend time tweaking it - the must is to install the correct radio.
I've done quite a lot of rom upgrading, so am quite comfortable now with the process. If you want to do it and need a hand, let me know.
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Have tried disabling all firewalls with no luck.
I've hit a brick wall on this one, but am fearful it will be hard to get device back to working order again if I do hard-reset and still can't sync
Suggestions very welcome
Thanks
New_Wizard said:
Have you tried to verify your firewall? Last time I had some Sync problems was just after updating my firewall that changed settings to default, blocking the Polaris-PC communication.
Click to expand...
Click to collapse
OK, I feel for you on this one!
If you don't want to flash to a new rom (or, re flash to your old one), there is a solution but it involves removing and renaming your Outlook.pst file ... the procedure (which is on this site somewhere) seemed fraught with danger, to me, so i preferred to re flash when i had a similar problem.
Before re flashing, if you decide to, you backup your data using PIMBackup - only your contacts and maybe phone call list, not anything specific to the phone's operating system or software.
Re flash, then restore the data.
Then, Active Sync will see the phone as a completely new system.
Has anyone experienced their TP crashing during normal operation, and found the only way to recover is through a hard reset?
That's what happened to me last night. I'm running a stock HTC ROM that I upgraded when it came out (two weeks ago?) and the device was working without any problems up until then.
Last night though I was using Opera to browse a website and it suddenly became unstable. I closed Opera and found it wouldn't re-start so I performed a soft-reset. From this point on the device wouldn't go past the boot screen (displaying 'HTC Touch Pro' with the red version numbers - not even getting to the animation). I attempted to soft reset a few times (and even removed the battery for a while) but it still would not boot.
So I performed a hard-reset and restored a backup, whereupon it now seems ok again.
To give a little more info:
- the device was fully charged (had been on charge via USB all day)
- TF3D not installed - standard WM6.1 with SPB Phone Suite installed
- Browsing over wifi (bluetooth and HSDPA connection were also active)
- Running Opera 15613
- Just before the crash, a bug appeared whereby typing a single character into a website textbox (using the slide-out keyboard) would cause that character to be repeated a large number of times on screen - this has never happened before
I've always run the device with the stock HTC ROM and never had any issues like this.
Anyone had anything similar happen?
Yep, just had to hard reset then restore sprite...I was trying to play a song through tf3d and it froze. Soft reset only lead me up to the first screen that states radio version...yaddah yaddah yaddah...hard reset 'solved it'.
Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
hope this helps
BHole
BHole said:
Does your phone got hot?
I had a problem while browsing over wifi. To boost the speed i changed power manegment to best performance in wifi settings and phone got hot in few minutes, opera crashed and soft reset didn't help either. But for me removing betery solved the case and also cooling the device a little.
BHole
Click to expand...
Click to collapse
It gets warm sometimes, however in this case I'd only been using the device for a few minutes, so I think it was still cold.
I tried removing the battery but that didn't help.
Seems to be behaving itself since then though.
I got the same problem nearly every day. After a few hours (up to 12) it gets frozen. Only hardreset was possible. I got this problem since a view months. I'm trying now to leave one after another program not installed after every necessary hardreset. Currently i'm suspecting either WM6.5 itself, vAlert or some other mortscript apps. For now i don't installed vAlert and there is no crash since over 24 h.
The following programs are innocent:
- tf3d
- pointui
- SmsReportsEraser
Surprisingly enough, I had the exact same problem just the other day. I got my TP about two weeks ago and was still looking around here learning the ropes of flashing etc and the differences between it and the Mogul. I kinda liked the business card reader that came on the stock rom and couldn't find it as a cab anywhere so I was undecided on flashing a new rom. I also didn't like the TF3d so I wasn't running it. I was using the regular win today screen with spb weather and Phone Suite installed. Worked fine like that for over a week. I got a text message on Tuesday and the TP froze up, so I did a soft-reset. It got frozen on the boot screen just as you described. Fortunately I was able to in hard-spl from the micro disk to unlock it, then I installed NFSFAN's custom rom, also from the micro disk.
Not related to the topic, but I really like how that new rom functions. I added the telus radio as well and now the battery at least makes it through the work day. Before I had to charge it mid day! Only thing I miss is that stupid business card program from the stock rom. If anyone can point me to a cab I'd really appreciate it. I get so many cards its a pain to enter them all manually.
Thanks,
PhilyT
I just started having this problem a couple of days ago. This has happened twice now. Warm-booting did start the reset process (I would get the splash screen), but it never got past that.
i think theres a thread about this somewhere. The cause isnt known but they are trying to pinpoint the problem. Bad rom chip, software problem etc
I've also have been affected by this and its a pain... having to setup the device again.
Mainly this problem has to do with tf3d2 in my case as i try to save a contact each time it will free. So i have to manually enter a phone number and store it.
I guess its better than a hard-reset
I had been using Windows 7 for weeks withno issue (official beta, build 7000), then suddenly about a week ago I started having strange device issue. It started takin forever to go to sleep and when I got home and plugged in my usb hub or any usb devices directly in they would not be acknowledged at all. I think I have found the culprit. In the event viewer I am getting tons of errors from RapiMgr service not responding. Also, I cannot stop the service or terminate the process (WmdHost.exe) no matter how I try. I will restart and turn that service to manual startup now and see if I still get this problem. It doesnt happen all the time, but now that I think about it it may correspond with times where active sync wont connect for some reason (ie everything working fine but no active sync connection -> put it to sleep to go to class (takes forever) -> get home and plug in usb hub and nothing connects).
Anybody else have this issue? Was there a recent update to WMDC?
I'm also using the official Win7 beta, and I had a problem with WMDC when I first installed it. It wouldn't acknowledge that I plugged in my phone. I got really frustrated looking for a solution, and after a lot of cursing, investigating, and more cursing, I finally just uninstalled it and installed it again.
And if you can't uninstall it because you can't stop the process, try booting into safe-mode if you haven't already. If you don't know how to boot into safe-mode, hit F8 while booting Windows to have boot options come up, then select safe-mode. I haven't tried with Windows 7 as I haven't needed to, but in previous versions of Windows, I believe that was the key to press. Hope that solves the problem,
Dave
DaveTheTytnIIGuy said:
I'm also using the official Win7 beta, and I had a problem with WMDC when I first installed it. It wouldn't acknowledge that I plugged in my phone. I got really frustrated looking for a solution, and after a lot of cursing, investigating, and more cursing, I finally just uninstalled it and installed it again.
And if you can't uninstall it because you can't stop the process, try booting into safe-mode if you haven't already. If you don't know how to boot into safe-mode, hit F8 while booting Windows to have boot options come up, then select safe-mode. I haven't tried with Windows 7 as I haven't needed to, but in previous versions of Windows, I believe that was the key to press. Hope that solves the problem,
Dave
Click to expand...
Click to collapse
Thanks for the suggestions. There was no need to boot into safe mode as the process doesn't hang right after a reboot. It seemed to only start after running for a while. After rebooting I just uninstalled WMDC. I will see if the problem happens again but I am 90% sure WMDC is the problem. The question is just why would RapiMgr just start hanging all the time last week and continue to do so after a reformat? Perhaps the ROM that I am now running confuses activesync enough to cause it to freeze the process on my computer? I can't remember when exactly I started using this ROM. Hmmm. If I dont get the problem for a few days I think I will reinstall WMDC and then disable advanced network functionality in USB to PC on the device.
BTW, when I reformatted I decided to go to W7 build 7068. Not really any noticeable changes I dont think, but a nice new login screen background. MS did a very nice job with W7. So polished looking and a joy to use.