I'm an Exec owner, asking this O2 question for brother!
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I have an O2 XDA Exec with O2 - 500mins for £35, 1000mins for the first 6 months.
My brother has an O2 phone, got 200mins in August, and it was supposed to be 300mins on offer for price of 200, but as it turns out, the O2 shop forgot to tell O2 billing this, and he's been billed for those extra 100minutes each month since August. Since most of his calls are to mobiles, that's about £120 he's paid them needlessy.
He's annoyed - O2 over the phone basically told him to go back to the O2 shop he got it from, sort it with them.
Have O2 in effect broken their side of the 12month contract?
Can he hand the phone back, walk away from this, and go get another more appealing contract?
Related
I'm sick and tired of repeatedly ringing all my local o2 stores to see if they've got any in stock, so please post if you know of any that do - preferably in the Surrey/London area.
Also with out starting another thread on best price etc. O2 offering XDa II at £199 on £15p/m contract so therefore cost £379 over the year. I'm not going to use the contract at all just intererested in handset and this is cheaper than I can pick up a second hand one on ebay. However if anyone knows of a cheaper way to get hold of one please let me know. (in another thread someone said o2 selling it for £300 sim-free but to be honest not sure I believe that to be correct!).
I doubt you can find one by phoning the shop up. My local o2 shop has a list of customers waiting for a xda. Last time I looked it was two pages long and they're only getting 3 handsets a week from distrribution.
I rang O2 yesterday to see about posssibly upgrading my XDAII and getting the XDAIIi but the sales operative I spoke to was less than helpful.
"we don't do that phone" was the reply.
I stated that it's on their website and that billboards all over London show it in all it's glory. He then went off to ask his manager and after a long wait, he returned and said they should have it next week!!!
What a shambles, to advertise something then not even allowing you to order it.
Is there anywhere else in UK I can order it from? Or is it just "scotch mist".
Has anybody else been luckier than me?
I am a O2 select customer (due to the amount i spend each month) (over £50 p/m automaticaly makes you a select customer) and this gets you slightley better upgrade prices. But to get my XDA2i i did the same as i did last year to get the XDA2.
I got our local o2 store to call me as soon as they had a 2i in stock, i then go to the shop and pay what ever they charge, and then a month later or when ever "select" get them in they credit my account with the differance between what i paid in a shop to what they would have sold it for.
they probley do this because they have no answer as to why cant i a select customer have a phone, but jo bogs off the street can get one in most of the o2 shops.
I went into a London O2 shop (Cheapside) on 31 Jan, and they upgraded my XDA II to a IIi on the spot. They had only received the IIi that morning, apparently. Was charged £175 (which I will significantly reduce by selling on the original device). I've been on a £25pm contract since November 03.
Good luck
Tim
It seems I may be in luck... Oxford street are holding one for me and I'm off there this afternoon to do the deed.
It's £179 so that's not too sad...
wooooohoooo!!!
bakerk said:
Or is it just "scotch mist".
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What is Scotch mist?
it's a euphemism for B******t !!!!!
it's a euphemism for B******t !!!!!
I phoned up O2 UK shop, held for 20 mins, and they said they don't have any - probably not for a month or two (even though it appears you can order new ones on-line - but I wanted an upgrade which you don't appear to be able todo without phoning them.
I then phoned the two big O2 shops in Manchester and they said they don't have any either or a delivery date
I'm stuck - seems like London gets the new stuff first.
Russ
i hope they will release this thing in germany soon :evil:
i cant wait any longer
XDA IIi
I phoned O2 on Wedensday 2nd Feb and received my XDAIIi on Thursday 3rd Feb withouth a hitch. My contract is a pay up front yearly 200 mins per month peak for £150ish.
Suggest you speak to another member of staff.
Hi Folks , I agree with daash's opinion, speak to someone else
I rang O2 in the UK as I was thinking of cancelling my contract and check out the deal they offered me
XDA 2i for £100, should be £199
They will also take £10 a month off my existing £25 a month tariff and give me the Gold Insurance for £5 a month
So all I pay is for the phone is £100 and tarif & insurance is only £20 a month
The number I called was 0870 2410202, option 4 (Retentions)
Get them before they change their minds
PS Anyone want to buy an XDA2, WM 2003, Unlocked, boxed with all accessories incl PDA software and Tom Tom Navigator 3
PM me with any offers
Thanks
On monday I left me xda II in a taxi :'(
No luck in getting back but rung up o2 to cancle and get a new simcard whch have now got. They said I couldnt upgrade until june which is for a year .. they offered me £160 for xda IIi, but said they couldnt do anything until June.
Perhaps it depends on who you speak to, I dont know what commision they get for selling there phones, perhaps the phone is a price, then a top price which includes their commision, they can knock off their commisison depending on their mood?
I got a s**t motorola MX200 tempory replacement which at least connects to me pc, but not half as good as wm 2003.. Wouldnt mind getting an update for smartphone 2002.. loads of stuff it lacks in.
Hi,
I think that after 3 years with HTC Universal(s)(3), it's a time to change my phone!
There is nothing even close to XDA Exec so Raphael is the only alternative...
Does anyone know when I can expect this phone to hit UK market (O2)?
I was told that HTC Diamond will hit O2 by end of this week (retentions agent)- but that might not be the full story. On the plus side he knew about Raphael but didn't know any dates
Many thanks!
Cheers
Chris
I to was wondering the same
O2 Germany said they release the Touch Pro in the week of 15th september.
Any idea what o2 are calling the phone?
In Germany it will be called "o2 Xda diamond pro", guess it will be the same in the UK.
Today i found it at the O2 Homepage. It´s very expensive. https://service.o2online.de/portal?$part=Productcatalog.content.detailView&hardwareId=4510%20070033%2000&commercializationId=NewCustomerWebshopPostpaid&tariffId=O-GEN-H-L
o2 just started selling their version of the diamond "XDA Ignito" http://www.coolsmartphone.com/news4232.html
It's definitely available via o2 customer services as of today in the UK as I phoned up but they want £35 a month for 18 months = £630 minimum term and the touch diamond is £399.99 sim free most places now so I would advise get a sim free one then get a o2 sim only (simplicity) 30 day rolling contract
AndyChecker said:
It's definitely available via o2 customer services as of today in the UK as I phoned up but they want £35 a month for 18 months = £630 minimum term and the touch diamond is £399.99 sim free most places now so I would advise get a sim free one then get a o2 sim only (simplicity) 30 day rolling contract
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thanks for the info mate
AndyChecker said:
It's definitely available via o2 customer services as of today in the UK as I phoned up but they want £35 a month for 18 months = £630 minimum term and the touch diamond is £399.99 sim free most places now so I would advise get a sim free one then get a o2 sim only (simplicity) 30 day rolling contract
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Woops I meant to post this in the touch diamond forum not the touch pro -sorry for any confusion
Hi All,
I took the plunge today and ordered myself an XDA Flint!!!
I'm looking forward to receiving it in a few days!
Does anyone have any tips/advice/info etc on the device?
Any/All info greatly appreciated!
Thanks
Alex
Main tip is just to play with it for a while and get used to it!
The O2 ROM is pretty good (though Michy's is better!) and remember that changing the ROM will invalidate any warranty with O2.
O2 don't supply any sort of front end (HTC Home, Mobile Shell or PointUI) so you are free to install whatever suits you. In fact the O2 ROM is very basic indeed, which does have the benefit of saving memory!
You managed to order it straight from the O2 online shop?
I got told that the XDA Flint wasn't available anymore... :|
NeilM said:
Main tip is just to play with it for a while and get used to it!
The O2 ROM is pretty good (though Michy's is better!) and remember that changing the ROM will invalidate any warranty with O2.
O2 don't supply any sort of front end (HTC Home, Mobile Shell or PointUI) so you are free to install whatever suits you. In fact the O2 ROM is very basic indeed, which does have the benefit of saving memory!
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I'm sure I will waste hours of my life playing with the device when it arrives!!
This will be my second XDA, but my 4th HTC device so I'm used to the basic O2 ROMs!
I think I will stick with the standard ROM until it is out of warranty then flash it with a new from from here! - I've recently flashed my Tytn2 and the ROMs from here are excellent!
incredulous said:
You managed to order it straight from the O2 online shop?
I got told that the XDA Flint wasn't available anymore... :|
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I had some trouble getting hold of one!
I have had to migrate my O2 consumer tariff to a Business tariff in order to get one! - The are ONLY available on business tariffs! I ordered it this week!
They will give it you on a consumer contract, you just need to hastle them into it.
I had a high level complaint open with them for over a month, in the end they gave me the Flint on a £35 a month contract 750mins 300text and insurance.
just a one off fee of £99.
I was happy with that, but i cant state how how hard it was to get this device.
embassy said:
They will give it you on a consumer contract, you just need to hastle them into it.
I had a high level complaint open with them for over a month, in the end they gave me the Flint on a £35 a month contract 750mins 300text and insurance.
just a one off fee of £99.
I was happy with that, but i cant state how how hard it was to get this device.
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I have been migrated onto a business tariff, 300 mins, All O2 to O2 calls free, Free calls to 10 nominated landline numbers, Unlimited texts, 200mb data. for £30 per month, 1 off fee of £99 and a free bluetooth headset! 24 month contract but with another free upgrade after 12 months!
Didn't have any hassle either!!
Get the unlimited data bolt-on asap!, as soon as you start using it to its potential 200mb will be gone rather fast.
Exchange Email is ofc a must have.
You have to try Pocket Lemmings on this device, it owns best game for pda ever!
I started trying to get mine in Nov 2008, this is why I had so much hastle. No one at O2 had any idea what this device was, I kept getting told different things every time I called in. You know how call centres work its quick call turn around, I was getting fobbed off left right and centre so I complained and only managed to get one because at the time it didn’t say it was for Business customers only.
I finally got mine in Jan 09. After many, many calls.
Mines on a 18month contract, and was in effect a upgrade so my 5+ years with o2 as a direct customer is unbroken, I hope they made you aware that as you migrated to business it’s the same as starting a new account so you won’t be eligible for promotions to long standing customer.
Hi i have lost my o2 branded phone and have been on the o2 website and they don't sell these any-more.
Any idea how the insurance claim will go, it is through lloyds tsb bank
Thanks
Robert
Already claimed insurance tablet, but do not know if the gadget would do, yet it had to send equipment manual, it would be interesting to analyze the terms of the contract to see the value of the franchise, sometimes it pays off!
I've had the O2 Gold insurance for a number of years now. My old XDA Exec was discontinued when got a cracked screen. I was offered 1 of 4 alternatives from the XDA range, so I picked the XDA Orbit 2.
The terms usually state that you get a replacement or refurbished model if the handset is still currently sold, or an alternative if it is discontinued. My suggestion to you is to push for a current handset from O2's range, something like the HTC HD Mini if you want to stick with WinMo.